The Knot All-In-One Wedding Planner - Forum

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  1. Guest Accommodations - Duplicated on Wedding Website

    Members -

    So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

    We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for…

    305 votes
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    148 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi -

    You’ve shared your feedback and we hear you – truly. After conversations with the Product Lead over our wedding website development, we have been assured that this team is working through the possible solutions to adjust and improve the appearance and function of the accommodations/ details tabs on your wedding websites.

    The goal is still to create one specific area to manage your guest accommodations while still having some ability to personalize this feature. With this in mind, the Tech team knows that the biggest ask coming from our Couples is that there should not be any duplicate information appearing on the website under multiple tabs.

    While we will not be rolling this back to how it was before and we know that many of you still frustrated that your site is going to appear a bit different than when you originally published the site, we do want…

  2. Online RSVP Issue

    Hi there!

    Thank you so much for checking in.

    We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

    If you don't mind, please help us track down the root cause of this…

    365 votes
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    planned  ·  69 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bed Bath & Beyond is not updating

    Hi there!

    We’re sorry for the issues you’re having with your Bed Bath & Beyond registry. Our Tech team is aware of this issue, and they are currently working with the retailer to get it fixed as quickly as possible. We will reach out to you once we get the all clear from our Tech team. We apologize for the inconvenience, and appreciate your patience.

    Please email us at Help@theknot.com if you have any additional questions or issues regarding your account.

    XOXO
    Your Customer Experience Team

    6 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please change the Guest back to when you click on 'declined' 'accepted' or 'no response' it only shows that category not just highlights

    Honestly this new way is terrible and I'm going to miss someone who has declined or not RSVPs.

    144 votes
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    38 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  5. Guest List | Household splitting into individuals

    Thank you for reaching out to us. We are currently experiencing some issues with our household splitting into individuals after our latest App update. Our Tech team is working urgently to find a resolution. We appreciate your patience and understanding.

    For now, I would recommend updating your guest list from a desktop, until we see a fix on the App.

    Once the issue is resolved, we will notify you via email.

    XOXO
    Your Customer Experience Team

    7 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Wedding Planning Dashboard

    After I've selected my vendor and marked it as "booked" I no longer want to see suggestions for that category of vendors on my dashboard. For instance, I've booked my reception venue however when I view my dashboard, I see the "Focus on Reception Venues". It takes up a lot of real estate on the page but is no longer of use to me. Selecting "Booked" would be the trigger to remove it and alternatively, deselecting "Booked" would trigger it being visible again.

    48 votes
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    2 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  7. Please make custom website urls HTTPS COMPLIANT

    The last post about this is from 2017 and the follow-up comments in the last 2 years have not been responded to. Please make the custom URLs HTTPS! We have paid extra to customize the URL and it literally costs nothing to add HTTPS. (I added it to my personal work website for free!)

    Please advise!

    30 votes
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    5 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  8. Make RSVP customisable please

    Please allow us to edit the "do you have any additional notes" at point of RSVP - I feel that it is really vague and not helpful.
    I specifically want to know about dietary requirements, but many guests may not think to include that there if not prompted.
    Some others may want to use it for a different question, or delete it altogether. Please let us customise it..
    I would love to use theknot for our wedding website but this is the one thing holding me back.

    74 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!

  9. Have "Accept" or "Decline" rather than a checkmark or an X.

    Customizable would be ideal, but I'm afraid that the X and checkmark options might be confusing. I'd like it to say "Accepts with Pleasure" or "Declines with Regret" or something along those lines.

    11 votes
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  10. Wedding Website Manager Not Working - Need to make time sensitive changes!

    I keep trying to edit the accommodations section of my wedding website to add a link to my hotel room block and update my guests. The program will not save the changes. This is time sensitive and I already emailed the help line and have gotten no response. The phone line is down and a message says it will not be functioning for several days. Please respond ASAP!!! The customer service on TheKnot is severely lacking, to the point where I am considering closing my account and switching to a different company.

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the wedding website dashboard page; we do apologize for the inconvenience. The Tech team is working urgently to find the cause and solution. We really appreciate your patience on this one. We anticipate this being up and functional for you very soon.

    Thanks again for your patience and understanding.

    XOXO
    Your Customer Experience Team

  11. WEDDING PARTY OPTIONS

    It would be very nice if for the wedding party I could write, or chose an option of officiant and most importantly a "Broom bearer". The African American culture commonly "Jumps the Broom" we have a bearer for this but our nephew can't be properly recognized for it. He's six so he's up in arms that his cousin is a ring bearer but we can't find a way to put him on the site as well. Please add those two things.

    13 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  12. wishlist

    Why can't I remove the "wishlist" section?????

    28 votes
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    13 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  13. I want to ask my guests questions and leave space for them to answer, song requests and dietary restrictions. I don't just want to give them

    I want to ask my guests questions about song requests, hotel choices and dietary restrictions to name a few. I don't just want to give them a blanket space for notes. They won't provide any information! I need to have a space where I can ask for it. Let me adjust the RSVP section to my needs.

    72 votes
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    3 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  14. Provide separate RSVP titles for other event RSVP. Other event RSVPs should not state Wedding above the form.

    When clicking an RSVP button for “other event” (whatever it may be) the new page should state the tile of the evnt and not Wedding. Also there should be a way to collect, contacts into other events and not just Wedding. It’s confusing for all guests.

    11 votes
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    0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  15. Be able to Customize Dashboard

    Agreeing with a comment below that < I've already booked my venue and no longer need to focus on it > so it would be great if I could choose and move which blocks I want at the top at that particular time - let me choose what I am focusing on

    30 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  16. Seating chart builder

    Would be great to have a seating chart builder built in, I noticed Wedding Wire has one and if a new bride-to-be was comparing features that would be an easy sway.

    94 votes
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    14 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    Thank you for checking in. Unfortunately we do not have an update yet for this idea yet. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will continue to keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  17. 20 votes
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    3 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  18. Why can't I export the list in ABC order?

    I am unable to export my updated guest list in ABC order. Very difficult to use program. I am regretting using The Knot for our guest list.

    30 votes
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  19. I Want to Add Custom Items to the Budgeter

    I have seen other ideas regarding the budgeter, but I'm running into the issue that I have several expenses not represented. Instead of trying to get The Knot to add a bunch of unique, fringe categories, I'd prefer just to be able to add a category, add a budget, and go from there.

    91 votes
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    10 comments  ·  Budgeter  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ciera responded

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!

  20. Better way to RSVP

    I think it would be easier for people who are RSVPing to be able to type in their name and then just have numbers to select. # of Adults # of Kids. Instead of asking "RSVP for another member of your party?"

    Also on the RSVP list if we could choose to sort by alphabetical or by dates when they RSVP. Because I have been going through my mailed list and checking off those who has already RSVP.

    66 votes
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    9 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Ciera responded

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!

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