The Knot All-In-One Wedding Planner - Forum

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  1. Website Admin Features. Fixes still pending

    We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

    These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize…

    336 votes
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    109 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Guest Accommodations - Duplicated on Wedding Website

    Members -

    So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

    We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for…

    316 votes
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    156 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi -

    You’ve shared your feedback and we hear you – truly. After conversations with the Product Lead over our wedding website development, we have been assured that this team is working through the possible solutions to adjust and improve the appearance and function of the accommodations/ details tabs on your wedding websites.

    The goal is still to create one specific area to manage your guest accommodations while still having some ability to personalize this feature. With this in mind, the Tech team knows that the biggest ask coming from our Couples is that there should not be any duplicate information appearing on the website under multiple tabs.

    While we will not be rolling this back to how it was before and we know that many of you still frustrated that your site is going to appear a bit different than when you originally published the site, we do want…

  3. Online RSVP Issue

    Hi there!

    Thank you so much for checking in.

    We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

    If you don't mind, please help us track down the root cause of this…

    391 votes
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    planned  ·  94 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have "Accept" or "Decline" rather than a checkmark or an X.

    Customizable would be ideal, but I'm afraid that the X and checkmark options might be confusing. I'd like it to say "Accepts with Pleasure" or "Declines with Regret" or something along those lines.

    252 votes
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    56 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  5. Guest cannot access my wedding website erroe

    My guest gets a " Oops! We're having trouble finding that page" error whenever they try to access my website. Its soo close to my wedding and this cannot be happening now.

    Please fix it.

    37 votes
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    6 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bring back old guest list search filter

    The search bar no longer filters down results only show matching guests, it only highlights the search query so that you have to scroll through your entire quest list.

    81 votes
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    6 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  7. Bring Back the old Guest List Manager

    The Guest List manager must've recently had an update - before, when I clicked on Accepted, I got a list of only the people who accepted (same for No Response, or Declined). Now it just bolds their response and I have to scroll around. Same thing when searching for a guest - it used to take me straight to that guest, and now it bolds their name and I have to scroll to find it! Not a fan of the update, please bring back the user friendly version of the Guest List.

    Also, there's not a way to change the…

    57 votes
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    4 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  8. Guest List | Household splitting into individuals

    Thank you for reaching out to us. We are currently experiencing some issues with our household splitting into individuals after our latest App update. Our Tech team is working urgently to find a resolution. We appreciate your patience and understanding.

    For now, I would recommend updating your guest list from a desktop, until we see a fix on the App.

    Once the issue is resolved, we will notify you via email.

    XOXO
    Your Customer Experience Team

    7 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Wedding Website "Page Not Found"

    We JUST sent out our Save the Dates and we're already getting feedback from guests that they can't access our site! I tried to view it myself and I can't access it either. I saw so many posts in forums warning against using The Knot for their wedding website and I am beyond disappointed that they were right.

    23 votes
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    4 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  10. Wedding Website is not working

    When guests try to search for our wedding website on theknot.com or by using the website URL, the error message "Oops!
    We're having trouble finding that page" is displayed. This is the ONLY method my guests can RSVP and access wedding information. I need this fixed ASAP! If I had known this was going to be an ongoing issue, I would have gone with a different planning website altogether!

    14 votes
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    4 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  11. Unreliable wedding website

    My wedding invites are OUT AND GUESTS CANT ACCESS MY WEBSITE!! Says oops page cannot be found since WEDNESDAY OR THURSDAY!!!

    This is very upsetting.

    18 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  12. Website search not working

    I am currently using The Knot as my personal wedding website platform, and I also have friends using the Knot as their website platform as well. When I try to search their website, I can find their names and click on the website link, but it says "This site can't be reached." I have tried multiple browsers, but none of the website links are working. I don't want the same thing to happen if my guests try to visit this site, and I was wondering if there is something I could tell them to resolve the issue?

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Page not Found" - Guest view of Wedding Website

    We are very sorry to let you know that some of our Wedding Websites have had an issue this weekend with their site not being able to be viewed by their guests. The error of "Page not Found" is likely due to a bug with the Password on your website.

    Log into your admin, turn OFF your password, and it should allow your guests to view your website with ease. This is an urgent bug fix that our Tech team is already working on and we hope to have a solution as soon as possible.

    Thank you for your understanding.…

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Provide separate RSVP titles for other event RSVP. Other event RSVPs should not state Wedding above the form.

    When clicking an RSVP button for “other event” (whatever it may be) the new page should state the tile of the evnt and not Wedding. Also there should be a way to collect, contacts into other events and not just Wedding. It’s confusing for all guests.

    25 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  15. Links to Events to RSVP?

    I'd love to send a private link to the people just in the rehearsal dinner for them to RSVP to. I don't want to leave it open to everyone...

    Is this possible?

    14 votes
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    0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please make custom website urls HTTPS COMPLIANT

    The last post about this is from 2017 and the follow-up comments in the last 2 years have not been responded to. Please make the custom URLs HTTPS! We have paid extra to customize the URL and it literally costs nothing to add HTTPS. (I added it to my personal work website for free!)

    Please advise!

    35 votes
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    7 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  17. 37 votes
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    8 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  18. Canadian Accounts

    My fiancé and I already live together so the main thing we need help with is money for our honeymoon. We set up a cash fund on TheKnot but unfortunately we cannot route the funds since we live in Canada. Just wondering if and/or when routing Canadian accounts will become an option!!

    6 votes
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    1 comment  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you for reaching out about The Knot Cash Fund. This is still a very new addition to The Knot and we are excited so many couples are looking at using this for their cash registry solution.

    Right now, the Cash Fund is limited to being linked to a physical stateside Bank accounts both for the couple and for the guest. This means that a US account is required to set up the fund and a US issued credit card will need to be used to make a gift for a couple.

    We are hearing from a few couples and guests that are other places in the world and would love to know when this might open up to their countries and banks. For now, the US banks will be required, but we are definitely looking at an international option and keeping track of where these requests are…

  19. Wedding Planning Dashboard

    After I've selected my vendor and marked it as "booked" I no longer want to see suggestions for that category of vendors on my dashboard. For instance, I've booked my reception venue however when I view my dashboard, I see the "Focus on Reception Venues". It takes up a lot of real estate on the page but is no longer of use to me. Selecting "Booked" would be the trigger to remove it and alternatively, deselecting "Booked" would trigger it being visible again.

    51 votes
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    2 comments  ·  Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  20. Add suggested budget amounts based on total budget

    It would be really helpful to me if when I put my total budget into the Budgeter tool it would offer some suggested budget amounts for each category based on the total budget that could then be customized. For example, if my total wedding budget is 15,000 you could suggest having X amount for photography, X amount for catering, X amount for venue, etc. Then let people customize or edit the budget from there. I know everyone's priorities will be different, but it would really be nice to have a general budget to start from based on your total budget.

    12 votes
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    0 comments  ·  Budgeter  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

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