The Knot All-In-One Wedding Planner - Forum

Have an idea? Please explain your idea below so that we can make updates based on your feedback!

Having a technical issue? (i.e. I can’t log in to my account, my wedding website isn’t loading) Visit our knowledge base for answers to FAQs. You can also email us at help@theknot.com or you can reach our virtual call center at (877)-843-5668 and we’ll get back to you as soon as we can.

What's your idea for The Knot?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. missing wedding website error 404

    We are getting the 404 error message and not able access or edit our wedding website. We just sent out our save the dates with it yesterday :( Help!

    6 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

      Hello,

      Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

      If you still have questions, let us know and we can look into the issues you are experiencing.

      Please email us at Help@theknot.com

      XOXO
      Your Customer Experience Team

    • 404 while on website!

      I'm having issues - I can go to my external website from the knot.com I cannot manage the website. The error is saying "404
      Sorry, it looks like that page has gone missing".

      25 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

        Hello,

        Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

        If you still have questions, let us know and we can look into the issues you are experiencing.

        Please email us at Help@theknot.com

        XOXO
        Your Customer Experience Team

      • Website

        The wedding website tool has an Error 404 message when attempting to access it for editing.

        79 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          17 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

          Hello,

          Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

          If you still have questions, let us know and we can look into the issues you are experiencing. Please email us at Help@theknot.com

          XOXO
          Your Customer Experience Team

        • Registry Note unable to change font color

          The background for our website is dark purple and does not show Black font all too well. I have updated the font area to all white, but the Registry Note section is still in black. How can this be updated?

          33 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            10 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

            Hello,

            We are happy to let you know that the issue with your registry page has been fixed. The message on your registry page should now be legible.

            If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

            Let us know if you have any additional issues or questions. Thanks again for your continued patience!

            yours. truly.
            Customer Experience Team

          • Unable to edit wedding website | Editing tool is not working:

            Hi there!

            We are so sorry some of you are having issues editing your wedding website dashboard. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. With your help and information, we hope to find a solution for you and many of our other couples.

            Thank you for your help - and your patience.

            Please copy/answer the following in your email:

            Email address on your account:
            Names on your account:
            1. Where…

            4 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you so much for your patience!

              Our Tech team has advised us that the issue with your wedding website page not loading correctly is because of an outdated browser. Before you reattempt to access your wedding website dashboard, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

              If you’re still encountering an error please email us at help@theknot.com.

              Thank you for your patience and understanding.

              XOXO
              Your Customer Experience Team

            • Registries not updating - PB, WS, BBB, Amazon, Pottery Barn, West Elm and Williams Sonoma

              Hi there!

              Currently, the registry feed we receive from some of our partnered retailers is not coming over timely. Examples may include Pottery Barn, West Elm, Williams-Sonoma, PBKids, Bed Bath & Beyond and Amazon. Our team is working with each retailer to make sure their systems are sending over your updated items and purchases as quickly, and cleanly, as possible. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

              XOXO
              Your Customer Experience Team

              0 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Hi there!

                We are happy to let you know that the issue with your registries has been fixed. The individual items on your registry should be showing as expected now.

                If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details. We do recommend using either Google Chrome or Firefox.

                Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

                Let us know if you have any additional issues or questions. Thanks again for your continued patience!

                yours. truly.
                Customer Experience Team

              • The Knot Planning Features - Maintenance Outage Planned

                To our Couples:

                Please note that we have scheduled/required maintenance that will happen on our sites tonight/tomorrow morning. Starting around 12 midnight (10/25) until about 4am, eastern time. We hope that this will continue to push great planning features forward for you and your guests. Thanks for your patience as we get this done as soon as possible.

                yours. truly.
                Customer Experience Team

                0 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • JJ and Alison was efficient

                  Excellent support team! One of the best I've ever used. Customer Care JJ and Alison was efficient and took care of my problem immediately.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
                    completed  ·  Ciera responded

                    We are so happy to hear that! Thank you for the wonderful feedback. We hope you have an amazing day!

                  • Website & Guest List Down for Maintenance - 10/18/18 - 1am-4am/EDT

                    Our Website and Guest List systems are scheduled to be down for maintenance on Oct. 18 from 1am-4am/eastern time. This will help make sure our sites run better in the future. Thanks for your understanding.

                    0 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Bed Bath & Beyond is longer linked to my registry

                      Hi there!

                      We're sorry for the issues you're having with your Bed Bath & Beyond registry. Our Tech team is aware of this issue, and they are currently working with the retailer to get it fixed as quickly as possible. We will reach out to you once we get the all clear from our Tech team. We apologize for the inconvenience, and appreciate your patience.

                      Please email us at Help@theknot.com if you have any additional questions or issues regarding your account.

                      XOXO
                      Your Customer Experience Team

                      0 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hello,

                        We are happy to let you know that the issue with your Bed Bath & Beyond registry has been fixed. The individual items on your registry should be showing as expected now.

                        If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

                        Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

                        Let us know if you have any additional issues or questions. Thanks again for your continued patience!

                        If you’re still encountering an error please email us at help@theknot.com.

                        XOXO
                        Your Customer Experience Team

                      • Can A Duvet Cover Be Used On Comforter?

                        The Idea behind of duvet cover is used on comforter i.e to protect the comforter by using a duvet cover, AnyaLinen duvet cover is a high-quality product is available at affordable price.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          completed  ·  0 comments  ·  Blog  ·  Flag idea as inappropriate…  ·  Admin →
                        • Instant editing of Reviews

                          It would be nice to instantly edit your review like Yelp, wedding wire etc.

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Website changes to Guest List Manager -

                            The new change of ONLY being able to see the guest list by household and NOT being able to organize it by a guest's RSVP is VERY frustrating and limiting to the usability of the manager.

                            It's also VERY unappreciated that this change came unannounced. I am getting married in less than two weeks, and having this change implemented at this point in time is very frustrating. Yes, I was able to export my contact list, but it also means that I'll be that much less likely to use The Knot from here on forth.

                            96 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              completed  ·  19 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
                            • Reception line - please!

                              As a guest, I've just attended my second wedding where I never got to meet the couple (as in, I have never been introduced to them, ever). Please encourage brides and grooms to ensure that there is a reception line or an early opportunity (leaving the church or entering the reception room) to greet and thank each of their guests. Guests spend time shopping for you and traveling to and attending the wedding and reception. Some of your guests (like me and several at our reception table) are older and cannot stay until the end of the dancing to meet…

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Ideas + Etiquette  ·  Flag idea as inappropriate…  ·  Admin →
                                completed  ·  Ciera responded

                                Hi and thank you so much for your idea!

                                We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

                              • Can't Export Guest List

                                We are so sorry some of you are finding that you are unable to export your Guest List. Our tech team is aware and they are working urgently on a fix. We are eager to find a solution for you and many of our other couples.

                                Thank you for your understanding - and your patience.

                                xoxo,
                                Customer Experience Team

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  12 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                  Great news! The Tech team was able to find a solution to this issue today and you should be able to export your Guest List again with ease. We are so sorry that was down at all, but really appreciate you taking time to report this quickly. It helped us find the solution.

                                  xoxo,
                                  Keri

                                  Customer Experience

                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Newlywed Fund Not Working - Guests Can't Donate

                                    Hello,

                                    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page and Newlywed Fund; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

                                    XOXO
                                    Your Customer Experience Team

                                    5 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      19 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thank you all for your patience!

                                      We are happy to see the our Tech team was able to find a solution today for the Newlywed Fund issue that you helped us find, where your guests were not able to contribution to your fund. We have checked quite a few accounts and it all seems to be working well.

                                      Take a moment to view your website, as a guest would, without being logged into your account on The Knot and if you still see an issue, let us know. We are hoping that 100% of you will not see any issues and the guests will find this is a convenient way to send you a gift.

                                      Thank you – again – for sending your report over early. It helped us see the scope of this issue and it helped Tech find a solution.

                                      xoxo,
                                      Keri
                                      Sr. Manager, Customer Experience

                                    • Registry Funds / Items - showing broken images to guests

                                      We have heard from a few couples that their Registry funds/item tiles are showing broken to their guests that are viewing their information through their wedding website. We are very sorry this is happening. Our Registry Tech Team is working on finding a solution as we track down why this bug seems to be breaking these images. Your guests can still find your information by using couple search at www.theknot.com and visiting the Registry only link. I know this is not convenient as this is not what you have shared with your guests, but it is a work around in…

                                      0 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thank you so much for your patience!

                                        Tech has given us the all clear; you should be able to access your wedding registry page. Your guests should be able to access your wedding registry page as well. We really appreciate your patience while they worked through that.

                                        Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

                                        If you’re still encountering an error please let us know. Our customer service email address is Help@theknot.com

                                        XOXO
                                        Your Customer Experience Team

                                      • good

                                        good
                                        things

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          completed  ·  0 comments  ·  Fashion  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Site Issue: Registry Page | The Knot Newlywed Fund

                                          Hello,

                                          We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

                                          XOXO
                                          Your Customer Experience Team

                                          0 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thank you so much for your patience!

                                            Tech has given us the all clear; you should be able to access your wedding website registry. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

                                            Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

                                            If you’re still encountering an error please email us at help@theknot.com.

                                            Thank you for your patience and understanding.

                                            XOXO
                                            Your Customer Experience Team

                                          ← Previous 1 3 4 5 23 24
                                          • Don't see your idea?

                                          The Knot All-In-One Wedding Planner - Forum

                                          Feedback and Knowledge Base