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Discontinuing Use


My fiance and I recently signed up to use your website as a helpful guide to planning our wedding. After going through several of the different guides and tools, we realized that there are no services tailored to an LGBTQ wedding. It is quite unfortunate that you have decided not to include our community in your services. It became most obvious when we were looking at cake toppers and noticed that you do not have a single wedding cake topper for same *** couples.

I will be deleting my account and moving on to a more inclusive service for the remainder of our planning.


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Zachary shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
planned  ·  AdminKeri (Sr. Mgr, Customer Experience, The Knot) responded  · 

We are very sorry to see you go. We definitely are continuing to update our site and the features offered to be more inclusive and also give you the option to personalize your wedding website and information for any type of wedding.

We are also working with the vendor that manages TheKnotShop.com for us on their product selections. While you may have found that some of the cake toppers were bride/groom specific, we also offer a wide range of inclusive toppers that are not people related. It sounds like you were looking for two men or two women as the options available, and again, we are working on adding this in the future. A few years back we did have some ‘choose the couple’ types of cake toppers and they just did not sell. We are hoping that when we source a new product it will be something that is widely popular so we can keep it in the store a bit longer.

Again, we truly do wish you all the best, and are sad to see you go. I hope you will continue to use The Knot for our content and wedding ideas.



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