What's your idea for The Knot?

Sharing our wedding website

Hello! I've been so impressed and thankful for the features on The Knot, but there's been one hiccup that has proved really frustrating: When I shared my wedding website with friends via email, the sender is listed as The Knot Guest Services. Not only is this not ideal, I've had several guests almost delete the email because of the sender and several more miss it entirely. It’s been a rather annoying ordeal in an otherwise wonderful The Knot experience.

7 votes
Vote
Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminMeuy (Business Analyst, The Knot) responded  · 

Hi and thank you so much for your idea!

We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

We will keep this forum updated as we make improvements!

Enjoy your planning!
XOXO,
Meuy

4 comments

Sign in
(thinking…)
Sign in with: Facebook Google
Signed in as (Sign out)
Submitting...
An error occurred while saving the comment
  • Anonymous commented  ·   ·  Flag as inappropriate

    I am having the same issue. If I search for a name "Kelly" and select her email and then start searching for the other half of the couple's name "Nick" it just doesn't show up. Only the names "Kelly" show up. I will now have to email each guest individually. Is it not possible to email the households? I spent so much time grouping the households but now it seems it was a little pointless.

  • Irin & Fatih commented  ·   ·  Flag as inappropriate

    there are few issues with sharing the website. First of all, once we share the site with a guest, for some reason our sending email receive the share email as well. Also the system doesn't allow us to reach more than 1 guest to search and add to the sharing email we sent.

  • AG commented  ·   ·  Flag as inappropriate

    Hi, I have been receiving this message recently when I've tried to share the wedding website via email. I tried to "add contacts from guest list" and when I click send I get this:

    Error Processing Request
    We were not able to share your wedding website. Please try again. If you continue to see this error, please contact us at help@theknot.com for help.

    Please help!

Feedback and Knowledge Base