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Photos showing as white boxes

Currently reported bug on wedding websites: Photo preview squares showing as white boxes instead of photo previews.

We are aware that for some accounts the photo albums are coming up and only showing white boxes, rather than a preview of the photo. I am very sorry this is affecting your account. Our Tech team is working on this urgently and we hope to see a solution early this week. We have seen that if you refresh the page/URL a few times it may start showing the pictures as expected. We know this is not ideal, and not all of your guests are going to know to try this, but it is a work around on many accounts.

Again, this is a top priority for us this week and we hope to see a resolution very soon. Thanks for reporting this early so we knew that this was affecting your account and we can make sure your account is one of the first to have the resolution once this bug is found.

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    AdminKeri (Admin, The Knot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    1 comment

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      • Valerie commented  ·   ·  Flag as inappropriate

        I'm having the same issue. I just sent out save the dates, so now people are actually looking at our website - and many of our photos "can not be loaded"! Everything has been working fine for the last few months that I've been building this website - and now that we're "live" the photos aren't showing!

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