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Virus

Hi,
I've noticed today that every time I log onto my wedding website or theknot.com account, I am continuously getting pop-ups from my antivirus software that a "BitCoin Miner" is trying to attack my hard-drive, from your website. I would get your software people to look into that if I were you! It's not good!

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeri (Admin, The Knot) responded  · 

    We truly appreciate you calling this out yesterday and letting us know that you received a malware alert while visiting our site. Some of our users, like yourself, were affected by a malware incident that occurred on the weekend of March 10th. Our tech team acted quickly to investigate and resolved the situation. Our initial investigation found no indication that customer privacy or security was compromised in any way. You can continue using our site and all of our services. If you haven’t done so already, we recommend that you clear your cache/cookies to get rid of the scripts that may have been running when you first visited our page yesterday. We have found that most anti-virus programs on your devices have likely cleared this already​, but doing another cache/cookie clearing is always a good step.

    Here are instructions on how to to clear your browser cache:
    - Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
    - Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
    - Safari: https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
    - Microsoft Edge: https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

    Thank you again for reporting this so quickly. Please let us know if you have any other questions. We greatly appreciate you being a valued member of The Knot and your understanding about this incident. Your security and privacy continue to be our number one priority.

    yours. truly.
    The Knot

    3 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        I also saw this, picked up by Symantec EndPoint. Reported as JSCoinMiner.

        Also the SSL Cert for customer service is invalid. Really hoping this isn't compromised.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I am experiencing the same issue and I wanted to mention it too. Thanks for posting.

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