What's your idea for The Knot?

Guest List - Lost contacts from my list - help!

We are so sorry some of you are finding that your Guest List has lost the guests you already had entered in. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. We are eager to find a solution for you and many of our other couples.

Thank you for your help - and your patience.

Customer Experience Team

Please copy/answer the following in your email:

Email address on your account:
Names on your account:
1. Where do you primarily access the guest list? iPhone, Android, laptop?
2. Do you use both the app and the web?
If so, does the issue occur on both app and web?
3. Can you send a screenshot of what your guest list looks like when the issue occurs?
4. What was the last thing you did in guest list before the guests disappeared?
5. When did it start occurring?
6. How many guests have disappeared?
7. What have you done to try and fix the issue?
8. Does the problem appear and re-appear?
9. Have you noticed any other changes in your guest list?
10. How many events are you using guest list for?

8 votes
Sign in
Sign in with: facebook google
Signed in as (Sign out)
You have left! (?) (thinking…)
AdminKeri (Sr. Mgr, Customer Experience, The Knot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →


Sign in
Sign in with: facebook google
Signed in as (Sign out)

Feedback and Knowledge Base