What's your idea for The Knot?

Fix bugs in the online RSVP

The online RSVP has a few holes in it: 1) It only works intermittently on mobile. Some guests just get an error message that their invitation can't be found. But when trying on a computer, it shows up. Customer service has since told us there is no fix to this and no clear reason why some guests can use mobile and others can't. 2) Certain browsers (I've learned by contacting for help) like Microsoft Edge/Windows 10 won't work. This needs to be clearly stated on the online RSVP form somewhere so people know what to expect and how to use the system. We've had lots of guests who try over and over again to RSVP and can't figure out why it's not working. Had we realized this would be so difficult, we would have simply used mail-back response cards. This was supposed to be easier!

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Paige shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  Ciera responded  · 

Hi and thank you so much for your idea!

We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

We will keep this forum updated as we make improvements!

Enjoy your planning!


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  • Charlotte commented  ·   ·  Flag as inappropriate

    +1 to this. Any progress? We wouldn't have used the RSVP function either but now invites have gone out!

  • Rick Steele commented  ·   ·  Flag as inappropriate

    Agree - our guests are having trouble with the site as well. very poorly thought out! It seems some of our guests are adding their own names even though they are already on the list. Had a few we didn't invite add their names as well.

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