Online RSVP Issue
Thank you so much for checking in.
We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!
If you don't mind, please help us track down the root cause of this issue by emailing us the following details (see below).
Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.
- Your website URL:
- What browser & version are you using?:
- Where did it happened - desktop/mobile/app:
- Specific issue/error and the steps you took when you received it:
- Screenshot of the issue/error:
Thank you so much for your time and patience!
Your Customer Experience Team
September 21, 2019 - no option on RSVP to say yes or no to the RSVP...just a place to comment. Please resolve this issue. I am a vendor and thought about advertising with your site. Not is you don't fix this simple issue.
I am trying to RSVP for a wedding on a desktop using Windows 7. I can type in the name but I get no drop down for the month and year. Their URL is www.theknot.com/us/leslie.gappa.and.ty.bermes that just gives you the Oops .... notice like everyone else seems to be getting. Please respond
Hi All, we are also having an issue where we have 3 different wedding events and when you go to RSVP for them, they only show the wedding RSVP vs the other 2 events even though they are clicking the RSVP button for the specific event. This is creating a huge issue in capacity planning and creating a lack of visibility for us. When do you plan to update this feature/bug?
Hi I have been having problems with the RSVP button for over six weeks where guests cannot RSVP.This is a waste of time or effort to send emails as i get replys saying it should be corrected but as you can imagine not so , same problem.Because this issue cannot be fixed it seems , please can you just refund my money.
I have done a few test runs with the RSVP button due to the amount of reported issues and each time I've tried, I've had to enter the guest names twice in order for the name to be found. This will be confusing for my guests and is a major disappointment for myself and fiance.
My wedding in May 2020 but I am very upset as I've paid for a customized domain expecting to simplify/streamline the exchange of information and the RSVP process. It seems like I may have made a mistake with trusting TheKnot to provide that for me as promised.
Please fix this!
Hi, our wedding website is http://theknot.com/canan-berge and for the majority of the guests, when they enter their names for the RSVP page, a comment section comes up right away, without allowing them to enter their response for the invitation. Can you please help with this issue?
Oops! Our system is having trouble right now. Please try again in a few minutes.
For all guests.
Please fix, we paid extra for the domain.
Our guests are unable to RSVP either. Please fix this issue!
Oops! We're having trouble with your browser. Please try again on another browser or device - why does this message appear when my guest wants to RSVP online on their mobile?
Please fix this.
My guests who are using internet explorer cannot rsvp because the browser says "Oops! We're having trouble with your browser. Please try again on another browser or device." as soon as it loads after pressing the RSVP button. Can we please fix this issue? It's embarrassing to have an elegant wedding and things aren't working properly.
I agree with a previous comment. The "x" or "checkmark" option appears to confirm that your invitation is presented properly. Wording of 'will attend' or 'cannot attend' should be placed next to these options.
My guests who are using Mac devices are getting the attached error message. Guests who have used Google Chrome, Internet Explorer and Firefox on a desktop haven't had any issues. This is becoming very frustrating for my guests. Please help find a solution.
I tried to respond that I CANNOT ATTEND a wedding, but when I went to the RSVP and entered my name, the page advanced to another page and it assumed by my clicking on RSVP that I was attending and it said "Great, who else from your group is attending" or some similar wording. So, I think these people think I am coming, but I cannot attend.
Rachael Snodgrass commented
ANSWER FOUND -
Make sure to move (by clicking the little check mark next to name) guests from the "individual" or "Household" guest list to each event you have in order for the online RSVP to go through!
Our home page has 3 event rsvp, but it only allows you to rsvp to wedding, no matter the event choice. Can only rsvp to other events from menu. Our guests are not getting to rsvp correctly.
microsoft & apple
Rachael Snodgrass commented
We are having the issue where our guests try to RSVP and either
a.) cannot find their name on the Guest List when it is spelled correctly and everything is right, or b.) when they can RSVP it does NOT give me a notification and the website does NOT give them a meal choice.
This is very frustrating considering we need number by the beginning of next month for our venue. Everything was working perfect until a few weeks ago.
We have tried on several browsers with nothing working. I at least need the RSVP from the guests who were able to RSVP but I got no notification and do not know if they accepted or declined.
Any form of guidance would be helpful. I have emailed help@theknot AND called several times. Please provide some or any assistance to a very stressed bride to be.
Our home page has 4 event rsvp, but it only allows you to rsvp to wedding, no matter the event choice. Can only rsvp to other events from menu. Our guests are not getting to rsvp correctly.
Sasha Raymond commented
I am unable to RSVP to my cousin’s wedding after entering the correct password.
certainly not impressed - I'm trying to rsvp and have typed in the EXACT www site many different times and CANNOT find the rsvp for the wedding party - now it is becoming a waste of time and very frustrating
Me and my fiancé were having the same trouble but we ended up going on a computer and doing it and it worked fine it was not working for us and he mobile device try going on a laptop or a desktop I’m doing it from there it works for us