Online RSVP Issue
Thank you so much for checking in.
We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!
If you don't mind, please help us track down the root cause of this issue by emailing us the following details (see below).
Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.
1. Your website URL:
2. What browser & version are you using?:
3. Where did it happened - desktop/mobile/app:
4. Specific issue/error and the steps you took when you received it:
5. Screenshot of the issue/error:
Thank you so much for your time and patience!
Your Customer Experience Team
Ana Aponte-Berrios & William Lewis commented
Wish I would have sent paper RSVP via mail instead of using the Knot to capture our 200+ guest list. We have multiple events over a 3-day span, so I MUST know which events each guest are planning on attending. I downloaded my guest list via your Excel spreadsheet and set RSVP to PUBLIC. RSVP are due by June 1st for our August 2019 wedding. I tried to RSVP my son. (1) it did not recognize him and I had to click ADD. (2) it did not give me the option to RSVP him for each event, not even the Ceremony (3) never received an email confirming his RSVP (4) checked my Guest List and he does not appear on the list, so his RSVP failed. Then, I tried to RSVP Mickey and Minnie Mouse (fake guests), who are NOT on my downloaded Excel sheet and the Knot allowed me to add them AND RSVP for them each event. Then I picked another guest that is on my Excel sheet and it recognized them, but ONLY let me RSVP them for the Ceremony only!! The other 2 day events NEVER appeared as an option!! I've tried this both on Edge and Chrome on 2 different Microsoft Surface Pros. PLEASE HELP! So extremely frustrated with the Knot RSVP.
Whatever change you made that now takes you back to the rsvp page STINKS. We are trying to rsvp for folks who did not do it on their own and when we go in and update one we cannot back out to search for another name as it takes us right back to the last person we updated. The only way to get to another person is to restart our phone or computer. Really inconsiderate update for the bride and groom those trying to manage the wedding list. I also do not like the new page format. This update is not good, please revert to the old one.
Okay, I just found that you can add more than one additional guest but you have to click away from the entry field for a new field to appear. This is functional but unintuitive since some guests have already started working around by adding two people in one field.
I'm using an external spreadsheet instead of TheKnot's internal guest list (which is a bit terrible) so our guests are adding themselves with the Public option, but this only permits one guest and a +1. Guests should be able to RSVP all members of their party. Right now I have to work around by leaving a note for them to RSVP each member individually.
The RSVP function on our website has changed in the last few days. Has there been an update to the Knot RSVP function? Once you RSVP for one person, you can't go and RSVP for another person. I don't have the guest list by family, everyone are individual so you need to be able to go an RSVP for more than one person. This is a big issue, I tried it myself, I RSVP for someone, then tried to RSVP for another person and I can't, it just keeps showing me the first RSVP and letting me modify it. Can this be fixed?? The format is completely different from what it was originally. Why has it changed?
Bailey Bennett commented
or just have an option to remove having to put in all the guests manually. I will only be giving out this link to invited guests.
I love the RSVP privacy feature that allows only people on the guest list to RSVP. But I have a problem with some of my guests finding their invitation. Some problems have occurred due to improper spelling of their name in the guest list or missing punctuation such as a comma in a name like O'Brien. Is there any way you can improve the system so that the guests are able to have suggestions on their invitation when they submit? For example, if a guest types Jason O'Brien and it is listed as Jason OBrien in the guest list, can you allow the website to make the suggestion "Is this your invitation?" or something like that? That would clear up a lot of confusion and frustration.
We've had multiple guests struggle to RSVP for our wedding through the RSVP tool you have provided. This is a very important function on the site and has been problematic and embarrassing for us as we have to communicate to guests that they are in fact invited to the wedding.
If the RSVP function only required email and that asked to verify that the name was you, that would be better. Or some other function that didn't require three fields to be entered a certain way. I've had guests write exactly what I had written for them and it still hasn't worked, so this is clearly a big issue on your site.
Any updates on this feature?
this will be a treamendous help so guest can put in the names of their +1's.
The RSVP is VERY poorly designed on your website. Unless my guests type in their names exactly (i.e. Samantha instead of Sam), it creates a whole new entry for that person. This way, when I go look at my RSVP list, I saw 20 extra people were attending my wedding! I have to manually go in and change all those RSVPs, deleting the newly created ones and accepting and selecting a meal for the one I had originally created. This is incredibly frustrating, as the entire point of using your website to RSVP was to save time and effort, and it has backfired. It would be much better to have the guest type in their name as is already done, and then have them select from a list of possible attendees to ensure their name matches what I have already taken a lot of time to do.
If a guest RSVP's on our website it should be mandatory for them to fill out a first and last name. They should also have to select how many guests are coming with. If they select 3 guests coming then they should have to fill out the first and last names of 3 guests in order to submit the RSVP. I had two people RSVP with just their last name. I didn't know how many were coming with them. Luckily i didn't have anyone else invited with the same last name but if it had been someone who I had multiple people with the same last name it would have been a disaster trying to figure out who it was.
Often guests cannot retrieve their wedding invitation because of name spelling variations (Bill vs William vs "Bill & Laura"). Guests ought to be able to look up their invitation by email address only OR by partial name entries. This is going to create a headache the way it works now by requiring First Name, Last Name and Email address to all be perfect matches.
anyone can send an rsvp without an invite just to be funny
Would be great to be able to combine couples into one invite. I initially combined the first names, and now no one can pull their invitation information because the first name isnt matching exactly what the is on the guest list. The RSVP should pull up some options that are close matches, and ask them to select which invitation is theirs!
I would love to be able to add elements to the form to get more information from guests. Mainly, I'd like to ask guests to list a song request. This is becoming a major trend for brides who send mail-in RSVPs, but right now, I can't incorporate this with the online RSVPs.
Any updates, Meuy? I'd love to have this feature for my wedding this summer!
It is not obvious that there are 3 boxes - first and last names, and email. A darker box outline would make it clearer. I put my name in multiple times with the most common spelling errors before I noticed.
Also there should be a way to do one entry for a couple
Jenisa Young commented
I hope this will be added soon. It would be a great feature!
I would like to be able to configure the RSVP on the wedding website to collect important guest information including: 1.) Meal & drink preference 2.) Lodging locations (so we can track transportation for the reception) 3.) Events they are attending 4.) Whether they are bringing their children & ages of the children
Hi -- curious if this has been added yet? Agree that it would be quite helpful
Especially to request song recommendations