Wedding Website Manager Not Working - Need to make time sensitive changes!
I keep trying to edit the accommodations section of my wedding website to add a link to my hotel room block and update my guests. The program will not save the changes. This is time sensitive and I already emailed the help line and have gotten no response. The phone line is down and a message says it will not be functioning for several days. Please respond ASAP!!! The customer service on TheKnot is severely lacking, to the point where I am considering closing my account and switching to a different company.
Ohhh I am so glad to get to share some great news with you today. Our Tech team just confirmed that a fix was deployed this afternoon to fix the editing issue we are having with the Accommodations section of the wedding website admin. You should be able to add, edit and remove items in your accommodations and have these changes stick. We are so very sorry this took so long to get resolved, but you have been so patient – and we really appreciate you!
Please do let us know if you still notice any edits that are not saving and we will revisit this on your account.
Your Customer Experience Team
I've been trying to make changes regarding rescheduling for weeks now, and keep getting 400 Bad Requests.
Dierra Flemming commented
The wedding website manager won’t come up ! I’ve been trying for 2 weeks now ! I guess I’ll have to delete it & make a website with another company because it’s always something with the knot !
I am having problems saving changes also, I just gave my guest access and this really sucks, because I need to add stuff as I go. Its been a week of "Oops! Something went wrong. Please try again later. "
The Knot will not provide options for me to add pages to our wedding website. Apparently there should be a "wedding party" option, etc. Why are these options not displaying?
Not resolved as of March 2020. The website manager won't even load for me.
Diana Dildine commented
I just added an event under the "our wedding" section because we are having a gathering the night before our wedding. It didn't show up.... did I do something wrong?
Chelsea Mossburg commented
My photos are not displaying on my website. I have two albums and neither of the photos are displaying when you click on the album. When you click on the white boxes, the photos I’ve uploaded display then, but not on the page itself when you first click on the album. This is very disheartening because my guests might not understand or be able to see my pictures. This issue should be resolved very prominently as I have paid money for this website. I also cannot change the “theme font” on my website. I find the cursive hard to read on my countdown and would like to change it, but the app not the Knot website is allowing me to update this. Again, this issue needs to be resolved. I’ve paid money to have a personalized website and these instances are making it hard to enjoy. If these issues cannot be resolved I would like a refund and I’ll take my service elsewhere. Thank you.
I am extremely disappointed. I have been trying to edit my wedding website for over an hour. It keeps changing my city of my venue it will not let me edit it. I also upload pictures of our engagement and not one saves but the album name. I am thinking of switching to a different app that actually works. I am on a crunch to send out my save the dates to include the advisor and the knot clearly doesn’t work.
This has been very frustrating as I have been trying to edit my website but nothing seems to be saving and all categories are all over the place from me trying to fix things. It seems this is an ongoing issue and running a website through you guys doesn’t sound like a very good idea. I hope you get it fixed soon or I will be closing my account.
I can't add more events to my wedding page. Why?
There are a few outstanding issues with our wedding website where information is not showing properly despite being filled out and saved in the form templates:
1. The date of the wedding on the home page does not render, and it is not specific to a certain theme or browser - It just doesn't show under any circumstance, and the date is pretty critical information. With that, the countdown also does not show.
2. 'The Wedding' event section does not show the date either, and does not allow you to add specific events like ceremony, reception, and after party.
Please have your dev team fix these bugs ASAP.
I am trying to set up my website and it is stuck on the wrong date of the wedding!!! It won’t let me change it or change a picture everything is correct on the edit page but not on the preview page!!! Please help!!!
I'm having the exact same issue as Jackie. Can't select a theme, and when I try the page sort of freezes.
It is not working for me. I tried to start my wedding website and it won't let me choose a theme.
Is the Knot Wedding Website not working tight now? Cannot find any information or get a response from the knot.
Other comments below seem to note a site upgrade, but the actual knot site doesn’t say anything about this.
Why didn't the knot put out a notice that they will be upgrading the wedding website portion so people could've warned their guests? I don't know when it exactly started glitching but it seems like it is taking way too long to fix. I'm about to send out invitations and my website is incomplete and I am very upset about it because that's my only way to collect RSVPs! And the fixes given to one of the other members doesn't even work. Still cannot update my wedding section and the events. Any update on the timeline????
I am having the same issue as everyone else! Why is this issue not fixed when it appears to have been going on for MONTHS? I am honestly so frustrated at this point and seriously regret using the knot. I will definitely NOT be recommending the knot to any of my family or friends. The information that needs to be updated on my wedding site is time sensitive, and I have not received any response from the help line! Being told that the various issues will be resolved "soon" does not help anyone!
How do I add the “wedding party” section??? It’s not uploading when I preview site.
Brittany Howard commented
It looks like the wedding website section is down again!
I'm having the same issue, everytime I select a URL nothing happens. I've tried through the app, it will let me make the URL and enter in some information but then when I go to preview or view website it says it doesn't exist.
When is this going to be fixed? I might just make our site on another platform.