Wedding Website Manager Not Working - Need to make time sensitive changes!
I keep trying to edit the accommodations section of my wedding website to add a link to my hotel room block and update my guests. The program will not save the changes. This is time sensitive and I already emailed the help line and have gotten no response. The phone line is down and a message says it will not be functioning for several days. Please respond ASAP!!! The customer service on TheKnot is severely lacking, to the point where I am considering closing my account and switching to a different company.
Ohhh I am so glad to get to share some great news with you today. Our Tech team just confirmed that a fix was deployed this afternoon to fix the editing issue we are having with the Accommodations section of the wedding website admin. You should be able to add, edit and remove items in your accommodations and have these changes stick. We are so very sorry this took so long to get resolved, but you have been so patient – and we really appreciate you!
Please do let us know if you still notice any edits that are not saving and we will revisit this on your account.
Your Customer Experience Team
I created my website several months ago and haven't had any issues until now. I am trying to update the notes/description under "The Wedding" section but there is no edit button when I try to edit from my desktop. There is an edit button for literally everything else. I emailed the support email and received a very fast response which is great! They confirmed there is a list of technical issues that they are working on (The Wedding section being one of them). Thought I would share some of the issues so that you are aware, if one of these items are something that you are experiencing a problem with:
We have a number of Tech related issues on our wedding website and guest list manager right now. These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize it doesn't feel that way right now, but we're fortunately nearing the end of this transition, and our teams are working urgently to make sure all of you are able to properly manager and edit your event information.
While I don't have an exact date/time for the fixes, we are working on the following:
The Wedding - this section can now only be edited from your main Website Dashboard, not within your Manage Pages (on the Left Nav in Wedding Website). Some couples are also seeing the changes made here are not saving and this is actively being researched.
Attire Showing even when blank - this issue is scheduled for a fix early this week, as we know it is still showing even when you aren't requiring your guests follow a dress code.
Ceremony/Reception locations - you may be seeing that either your location is not saving, is saving but then pulls the wrong address, or it saves and you notice a few days later it has now changed. Again, Tech is working on finding a solution that will stick so that your guests know the proper place to go.
Times changing to a.m. or 12 a.m. - There is a fix that will be pushed early this week to help keep the times aligned as entered in all of your events.
Wedding dates changing - This can happen if you are planning from a different time zone than your event is in, or if your event is overseas. Most of these occurrences are now fixed. There are a few still outstanding that should be solved very soon.
Wedding Party - Right now on our new accounts you are not easily able to manage your Wedding Party in the format we provide. The Tech team is still finding a solution that will be pushed out to all new accounts. This is just taking more time. Thanks for your extra patience on this. In the meantime, you can add an extra page and put in your Attendants manually until our formatting is corrected.
Guest List/RSVP inconsistencies - Our Guest List is under a full rebuild and we are almost done with this much needed refresh. Your information entered should now be staying in your guest list manager and as long as guests have been assigned to each of your events, they will be able to RSVP for each event. You can check their event status when you look at your list by All Households instead of the general list that opens when you first visit the page.
Event Order - Right now the site is showing your events in the order they were entered. We know this needs to show chronologically, and until we can get that pushed out in the next month or so, the only option is to remove your events and enter them again in the order they will be hosted. For example, you may want Rehearsal Dinner, Wedding, Morning Brunch as your order. This is important: before you delete your events and add them back in, please export a copy of your Guest List, so you can go back in and manually add any RSVP notifications you already received from your guests, as those will not follow you when you enter the Events again.
Photos - You may start seeing a change to how the photos are formatted in your wedding website album. This is in hopes to give your guests the best view of your uploaded photos. We also know there are issues with photos being uploaded into your events, stories and cover photo pages. I am sorry this fix is not scheduled for early this week, but it is top of mind to our Tech team and they are hoping we will see progress on this much needed refresh very soon.
I can't change the theme even though I have tried near on 1000 times. It is driving me nuts. Why pay for stuff if it doesn't work? Why does nothing seem to get fixe? It's been weeks.
I am having trouble with the wedding website page. I have made my url several times and then says website was created but then it freezes. When I go back to main menu to look at my website it has me start all over and choose a website layout.
I'm having a similar problem... it says my website was created but then it just freezes on the page where it tells it picked a URL for me or if I want to create one...
I'm having same issue - I can't edit the notes section for my event! The issues aren't fully fixed!
Im having the same issue! So glad I am not the only one
Same issue as everyone else.... i have the venue and reception info saved but it doesn't save and isn't showing on the home page when i preview.... :( hope this gets resolved asap...
Maria Pacheco commented
I keep trying to edit the ceremony and reception section of my wedding website to add an address and location for my guests. The program will not save the changes. I have tried over and over again. This is time sensitive and I already emailed the help line and have gotten no response. Please respond ASAP!!! The customer service on TheKnot is severely lacking and my guests need to this information!
Please fix. I had to remove the wedding location from my site because it's displaying the wrong venue location and I can't change/update it!
Katrina Lalata commented
I cant even see my website :( I need this fixed asap!
I am having the same issue. I can’t add my venue to the site..which is a huge problem. Can you please fix this? I am soon sending save the dates and need to know if I need to start over with a new site since yours won’t save my venue info.
Emylee Wulf commented
I’m also seeing this error where my venue isn’t showing up on my website. It seems that the edits I make aren’t going through.
Hi I am having the same issue as everyone else here. Trying to make updates that won't save. If I hadn't already sent invitations with the website information I would be switching sites. Can someone from the Knot please fix this or post an update for everyone who is having issues? Which by the looks of it is literally every person with a website who wants to make a change.
[Deleted User] commented
Having the same issue that others mentioned below. I'm not able to update our wedding venue, as the changes will not actually save after entering a new venue name and address. I don't understand how the single most important piece of wedding website functionality is broken on the knot.
Megan Faherty commented
I am having the same issue!! I previously had information saved and I received messages from guests that there is no information on the site I directed them to so i went on to add it and it is unable to save! I am also unable to add text in the "event description" box and when I do it doesn't indent and space it as I have in the text box. Very frustrating as I have friends who were able to space and indent their information on their websites using theknot. What is even more frustrating is trying to get technical help from TheKnot, it seems impossible to get someone to respond to your actual question not just return an email with links to their frequently asked questions.I hope these problems get resolved soon as it is too late to use a different company to start a new website with a different company and get the new site to my guests!
I am having the same issue! Unable to save any info for ceremony and reception location! It says it is in and then when i go to the preview there is nothing there i have been trying for weeks! Veryyyy frustrating as this is the only important information i really would like on my website
This is still broken! My reccommended restaurant list will not save, despite retrying and trying different browsers. I am so disappointed in the knot and the weekly technical challenges I experience.
SAME! I have tried a dozen times to update the address and name of our reception venue and it NEVER saves. 24 days from the wedding... hopefully this gets fixed ASAP!
I’m still having the same issue. Venue is not appearing on the page.
HAVING THE SAME ISSUE.
I have spent TWO HOURS constantly changing the address for the wedding, the ceremony, and reception, because THEY'RE ALL IN THE SAME PLACE and it keeps putting a random address!!
I NEED THIS FIXED.