Wedding Details editing not working
Cannot edit the details for the Wedding Event Information or Ceremony and Reception sub-items. Every time I try to save a change nothing happens. Also, the ceremony and reception venues keep getting switched when trying to edit and then auto changing the overall event detail when I didn't want it to, but even so can't save any of it anyway, clicking "Save" does nothing
In order to continue to offer the best product to our users, we have made some changes to the way you can edit your wedding website. We apologize for the temporary inconvenience, but hope you’ll find the new formatting easy and useful.
Previously, you may have used the options listed on the left side of your page to locate and edit the various sections and tabs of your website. Moving forward, you can now make all of those changes directly from the Wedding Website dashboard. You no longer need to go into separate sections of the dashboard. Yay!
Simply locate the page topic you’d like to edit on the main dashboard page (Registry, Our Wedding, Accommodations, etc…), and click on the section of interest. You should see the editing option appear on the right side of your page.
Please take some time to explore our new changes and let us know if you have any additional questions. Your experience is important to us, and we welcome your feedback.
Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox when accessing your wedding website and to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version. If you are finding you are still having issues accessing or editing your Membership Features, please try an Incognito Window within Chrome.
If you’re still encountering an error please email Customer Experience Team at Help@theknot.com
Your Customer Experience Team
Hannah & Cameron commented
Original poster here, I finally got it figured out.If you go the "You Website" tab of the wedding website dashboard, there is a list on the right side of pages or events.
For me, I clicked the "The Wedding" event on the right, and it pulls up an "Edit Event" tab on the right. This is where I knew I could make changes, but I previously wasn't able to make or save any. I did clear all my cookies and info from Chrome, and the correct information showed up and I could edit it (could not click where I wanted to edit, I has to use the arrow keys to get through text). Unfortunately, I still could not save any changes, but I found out if I delete all of the meal options (which show back up anyways?) It will allow me to save, once I click the save button 3 times...
I have no idea what the root cause of this all was, but I hope that it can help someone else!
This is not working for me either. The ceremony will not update to the right location and it says midnight is the start time. This is a huge problem especially since it originally looked good and the site updated to the wrong details on its own. I regret choosing your company for the site but we're sending out our save the dates with this information already. Please advise ASAP.
Unfortunately I am still experiencing the same exact problem. Nothing has been fixed on my end. I still cannot edit/delete the Wedding day details. PLEASE HELP! This is really embarrassing as we already sent out our link and depended on this website for RSVP's, travel details and most importantly to share our story with our guests.
Experiencing same issues as everyone else, even after performing the proposed suggestion. My Ceremony and Reception information appears to have been deleted, and the new left side option will not take all of my changes; the ceremony address shows commas after street number and will not let me correct. The previous option was more flexible, it allowed my to upload an image and format optional information (i.e. center reception details with paragraph spacing so more appeasing to the eye).
Kim Buno commented
The directions provided above do not fix the issue. In fact, that is where we were navigating to make the changes. Please see the attached Webex video with audio that will show you the steps we were taking to update the information. Hope it helps. Thank you.
Josh and Helen commented
The proposed suggestion DOES NOT WORK. The Wedding Website Dashboard is where the problem is being seen. Please address this issue
Salvatore Grieco commented
I can't edit any of the wedding details, help!
Megan whitt commented
I'm having the SAME issue also!!! Customer service, please help us!
Sarah Connors commented
This is happening to me as well! I even tried taking away the section and adding a new section and it still will not work !
Having the same problem!
Same here! When we click on Event Details, "Guest Accommodations" pops up first again. Redundant and confusing and guests are missing important details and deadlines.
This is also happening to us. I had to disable the website because the event details are populating incorrectly. :(
Kenny and Yarlin commented
This is happening to us as well!
Hannah & Cameron commented
This is happening for us too!
I am constantly having to reenter information about my wedding. There will randomly be information missing from my homepage that I know I have entered and saved multiple times over. I will also update something and more information will be missing even after double checking that the fields have been accurately filled it.
This is incredibly frustrating. The time of my wedding changed from PM to AM somehow and I know that I didn't make that change. It was pointed out to me once we started our RSVP process.
Maybe there is a disconnect between making updates on the desktop versus using the app to update? Please advise. Thanks.
Mine is also showing the wrong time for my wedding day. No matter how many times I change the time to 1:30pm, it always reads 12am on my site, Very irritating
Cady McCarter commented
As others have noted there are some problems with the wedding websites today...mine is not posting the correct date, time or place for my wedding or reception. Which is irritating because I have told guests to RSVP through the site... please get this glitch fixed!
I cannot view or edit one of the pages of my wedding website. I can see it on the 'Manage pages' page and it shows visible. But I don't see it on the dashboard. Although I see other pages I do not want like Registry and photos.
Kirsti Spangler commented
When I am logged into my account on The Knot and want to go to my Day-of Timeline or edit my Wedding Website, I receive an Error page saying that page in unavailable. This makes it very difficult to plan when I can't access the tools provided.