What's your idea for The Knot?

[Favorites] I'd like to be able to create + manage my own boards and add to them.

I really don't like that I can't create or delete boards. I have an old one that didn't transfer over well but the board itself is still there. I'd like to delete it and make a new one, but the only one I can use right now is "Things I love" which is the automatic one.
I also cannot move existing favorites into either of the boards. If I unfavorite and re-favorite, it just appears in the automatic board.

This is not helpful!

I used to love this site and left for a while because I was only thinking about weddings and not actually planning one. I come back now to start thinking about it again now that it's closer in my future and I cannot use the website because it is not user friendly!

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    Helianthus shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminKrista (Admin, The Knot) responded  · 

    Hi and thank you so much for contacting us!

    We’re sorry that you’re having a bad experience with the new site and the transition of the Favorites tool. We plan to bring back the ability to create and manage your own boards.

    For right now, you’ll only be able to manage from the one “Things I love” board. We can help to delete your old boards though, if you’d like. Please let us know if this is something you’d like to proceed with.

    We appreciate your patience while we make these improvements.

    Thanks,
    Katie

    30 comments

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      • Jake Beth commented  ·   ·  Flag as inappropriate

        This is also an issue when the product has been archived and is no longer available. Why rollout a half-baked favoriting/album system? It's really confusing.

      • Dee commented  ·   ·  Flag as inappropriate

        Emily is right. There is no button to unfavorite an item. It's very frustrating, and I want to delete the whole board, but there is no way to edit anything. You have a great website idea but there so many things to fix... very frustrated bride.

      • Denise commented  ·   ·  Flag as inappropriate

        It's August 2015 and it seems the problem mentioned from March is still a problem. I can't edit anything either and I don't want to have to email in and have someone manually update my favorites all the time - that's a huge hassle. Weddingwire.com doesn't have this issue so I'm using them to help with my wedding organization and favorites boards.

      • Zemar commented  ·   ·  Flag as inappropriate

        Continuing on Emily's idea. I tried clicking the favorite heart again to remove an item and its not working. some items seem stuck there. im trying to slim down to ideas i dont need anymore and this is making it counterproductive for me. Please fix this! and the thing with the inspiration boards too. i have that problem as well.

        i noticed you replied to Emily on March 2015. It is now late July. Please, please get this resolved. I love your website but this issue is frustrating.

      • leslie commented  ·   ·  Flag as inappropriate

        I got married in 2009, and a lot of my favorites are from 2007-2008... Now, I'm getting married for the second time and all my favorites are still listed, but I get a 404 when I click on them, they are no longer in your system but I still get the thumbnail. Is there anyway for someone on your end to physically remove them for me? I have 98 things there that I no longer want to see...

        Thank you.

      • AdminKrista (Admin, The Knot) commented  ·   ·  Flag as inappropriate

        If you are able to unclude the heart or are having issues removing old favorites, we can help by manually updating your favorites.

        Hi Emily! Are there specific favorites you would like removed?

        Thanks so much!

        Krista

      • Emily commented  ·   ·  Flag as inappropriate

        I hope this issue will be improved soon, because what I've just realized while trying your suggestion of un-clicking the heart on the product detail page, is that anything that I "favorited" before the website change is not "clicked" on the product detail page. So essentially, it's impossible to remove favorites that existed before the site change, because they show as "un-clicked" already on the detail page.

        Also, there is the issue that many older favorites have web addresses that no longer exist, and therefore could not be removed in this way even if they were showing as "clicked".

        Thank you for your attention.

      • Ashley commented  ·   ·  Flag as inappropriate

        I am also having the same issue. Clicking on the favorite button does nothing.

      • Emily commented  ·   ·  Flag as inappropriate

        With your new design, it seems we can no longer edit (i.e. remove items) our favorites or boards. There is no option to edit on the page, hovering over the thumbnail does not generate an option, and many of the favorites have web addresses that no longer exist.

        Please make a more intuitive system for deleting favorite-ed items.

        Also, you may already be aware, but your new site does not have full functionality in Chrome. Pages are cut off in the middle, so you can't view a whole board, and can't post any discussions.

        Thank you for your attention.

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