Knowledge Base

  1. The Knot Guest Book App 

    1. Why is my app The Knot Guest Book changing?
    2. What are the new features I should be excited for?
    3. Which features will be going away in my Guest Book app?
    4. How can I set up the #hashtag photo album?
    5. How can I set up a PIN to protect access to my wedding website?
  2. Top FAQs 

    1. Proposal Story Contest - info you may need to know
    2. Guest Lists from Old Wedding Websites - prior to 2015 - FINAL DATE 1/1/2017
    3. Collect Your Guests Addresses - New Feature Added
    4. Favorites/Boards: 2017 update on known issues-bugs
    5. Secure RSVP now available - RSVP Easier to Manage
  3. Contact The Knot 

    1. Contact The Knot: Couple Services
    2. Contact The Knot: Vendor Services & Reviews Admin
    3. Contact The Knot: Venue Concierge Services
    4. Contact The Knot: Press, Investor Relations, Sales, Job Applicants
    5. Contact The Knot: The Knot Shop
  4. Wedding Websites 

    1. I can’t edit/access my wedding website
    2. RSVP - easier to manage - top nav button
    3. New Update: Share your Wedding Website
    4. Remove your Wedding Website from Search Engines
    5. Add a PIN Code to secure your Wedding Website
  5. Guest List Manager 

    1. My Guest List won't import - help!
    2. Importing a Guest List into your dashboard
    3. Set up your Guest List on your Wedding Website
    4. What is the Guest List Manager?
    5. Where can I find my Guest List page?
  6. Registry 

    1. Add New Registry to Website
    2. Add existing Registry to my website
    3. What is a Registry Profile?
    4. Remove Your Registry from The Knot Search and Search Engines
    5. Remove a Wedding Registry that doesn't belong to you
  7. Membership 

    1. Delete your Account on The Knot
    2. Change your Email Address
    3. Change your Password
    4. What is Membership?
    5. Contact Us: Login/Reset Password Issues
  8. Writing a Vendor Review 

    1. What are The Knot review tips?
    2. Who can post reviews on
    3. How do I write a review?
    4. I can’t find a vendor to leave a review. How do I add a business to The Knot?
    5. How do I edit one of my reviews?
  9. Inbox on The Knot 

    1. How do I contact a vendor?
    2. Can I unsend a message once it has been sent?
    3. Who can I send messages to?
    4. How do I add an attachment to my message?
    5. How do I reply to message?
  10. Local Vendors & Advertisers 

    1. What are Local Vendors?
    2. Write a Vendor Review
    3. Find Local Vendors Near You
    4. I'm a current advertiser. How can I update my listing?
    5. I have a business and would love to have a listing on
  11. Wedding Checklist 

    1. What is a Wedding Checklist?
    2. Where can I find my Wedding Checklist?
    3. How do I keep track of my budget in the new Checklist?
    4. How do I keep track of my vendors in the new Checklist?
    5. How do I find and save my booked vendor for a vendor-related task in my Checklist?
  12. Budgeter 

    1. Where can I find my Budgeter?
  13. Venue Concierge 

    1. Why should I use Venue Concierge?
    2. How does Venue Concierge work?
    3. Is Venue Concierge really free? How can that be?
    4. Will the final cost of my venue be higher if I use Venue Concierge?
    5. At what point in my planning process should I use Venue Concierge?
  14. Real Weddings & Two Bright Lights 

    1. Submit your Photos for Real Weddings
    2. I don't understand the email I received from Two Bright Lights.
    3. Why can't I link to my storefront from Real Weddings?
    4. How can I create a vendor storefront on The Knot?
    5. My vendor name is linking to the wrong storefront.
  15. Favorites & Boards 

    1. What are Inspiration Boards?
    2. What are Favorites?
    3. Where can I find my Favorites?
    4. Add Items to your Favorites
    5. Share your Favorites
  16. Skipper (Jetaport) & The Knot 

    1. What is The Knot Hotel Room Blocks powered by Skipper?
    2. Why should I use Skipper?
    3. What's a group hotel booking/hotel room block?
    4. What's a rate request?
    5. What is the cancellation policy for group bookings?
  17. The Knot Shop 

    1. What is The Knot Shop?
    2. How can I place an order or check on my order at The Knot Shop?
  18. General 

    1. What is The Knot?
    2. What is My Knot Dashboard?
    3. My info in the Couple's Search is not correct / not showing up
    4. Where is The Knot Blog?
    5. What is The Knot Concierge?
  19. The Bump 

    1. I can't see my baby registries on my Bump app/account. Where did they go?
    2. How Can I Delete My Account on The Bump?
    3. How Can I Change My Due Date on The Bump?
    4. How Can I Change My Username on The Bump?
    5. How Can I Change My Email Address on The Bump?
  20. All articles 

    1. Delete your Account on The Knot
    2. What is The Knot Shop?
    3. Modify or Add Budget Items
    4. What is a Wedding Checklist?
    5. What are Local Vendors?

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