95 votes29 comments · The Knot All-In-One Wedding Planner - Forum » Favorites + Boards · Flag idea as inappropriate… · Admin →
Hi and thank you so much for contacting us!
We’re sorry that you’re having a bad experience with the new site and the transition of the Favorites tool. We plan to bring back the ability to create and manage your own boards.
For right now, you’ll only be able to manage from the one “Things I love” board. We can help to delete your old boards though, if you’d like. Please let us know if this is something you’d like to proceed with.
We appreciate your patience while we make these improvements.
I hope this issue will be improved soon, because what I've just realized while trying your suggestion of un-clicking the heart on the product detail page, is that anything that I "favorited" before the website change is not "clicked" on the product detail page. So essentially, it's impossible to remove favorites that existed before the site change, because they show as "un-clicked" already on the detail page.
Also, there is the issue that many older favorites have web addresses that no longer exist, and therefore could not be removed in this way even if they were showing as "clicked".
Thank you for your attention.Emily supported this idea ·Emily commented
With your new design, it seems we can no longer edit (i.e. remove items) our favorites or boards. There is no option to edit on the page, hovering over the thumbnail does not generate an option, and many of the favorites have web addresses that no longer exist.
Please make a more intuitive system for deleting favorite-ed items.
Also, you may already be aware, but your new site does not have full functionality in Chrome. Pages are cut off in the middle, so you can't view a whole board, and can't post any discussions.
Thank you for your attention.