391 votesplanned · 98 comments · The Knot All-In-One Wedding Planner - Forum · Flag idea as inappropriate… · Admin →Liz commented
I have the RSVP option without typing in the full guest list for our
wedding webaite. Several of our guests have run into some confusion when
trying to register with common last names. When a guest types in a first
or last name that matches a previous RSVP they are prompted to select if
the previous entries are theirs or if they want to be added to the list.
So far so good. However, upon selecting the "add me to the list" button
they are then directed to a screen that asks if any additional people are
in their party, but the name previously entered is not added to the list.
In short, the person needs to enter their name twice. This confusion had
lead to several people thinking they have RSVP that have not. As we have
invited over 70 family members that share last names this is a big
problem. Could you add further instructions on the RSVP prompts to clarify
this, or update the website to pull through the name originally typed in?
Please let me know what you can do to fix this problem.
Accurate guest counts are vital for ordering the reception food and
table/chairs set up so this is a critical error and I appreciate your help.Liz supported this idea ·