Danielle

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    under review  ·  Meuy responded

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

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    Danielle commented  · 

    I agree. The new registry section is a mess. I spent a very long time organizing my gifts in the correct order and my custom sort is completely gone. It looks horrible and really cheap gifts I barely need are appearing at the top. Please bring back the ability to custom sort. There should be no reason why it's deleted.

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    Danielle commented  · 

    It seems they might have fixed this issue...at least partially. After logging in every single day for the past couple weeks to see if this was fixed, I was able to actually custom sort today. Who knows if it will stick, but it worked. Except there is one aspect that didn't work: I moved my Knot cash fund to the very top to be the very first item, and it still remains at the very bottom. It's incredibly frustrating. Also, anyone else notice how you now have to click "show more" to see the buttons for all of your registries appear at the top of the page? Only two appear. I have 6 (including the Knot cash fund) and the buttons for all 6 used to appear automatically at the top, and now that's not the case. It's remarkable how the Knot keeps making changes and making this worse, not better.

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    Danielle commented  · 

    I completely agree with everyone, especially @jessadam2010, who pointed out that the custom sort is a feature that you guys promote on your website, so it's extremely frustrating that it is not working. Like others have stated, I check back on a daily basis to see if it has been fixed. I really don't understand why the Knot's "Customer Experience Team" responded to the request to FIX the already existing feature by saying "We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas." This is not an idea. This feature already exists, according to them. It's broken. It needs to be fixed.

    I also agree with others that the "Our Wish List" section is incredibly tacky and wish there was an option to remove it. At the very least, we should have the option to rename it. When I first added my registries to my website, I was very annoyed with the wish list function because one of my registries is from a store that is not one of the Knot's "partner" websites. As such, those gifts don't appear in the wish list section. The gifts from that store are some of my most wanted gifts, so I still fear that my guests won't notice them (even though they are able to click on the registry link). I have gifts of varying prices, and am frustrated that the extremely cheap ones are so prominent (and I am NOT sorting by price). So when I read that this new custom sort feature was available, I was excited because it made the still tacky wish list function perhaps a bit less tacky. But it doesn't work.

    Furthermore, as others have mentioned, the cash funds get buried within the wish list. What's even more annoying is that setting up a Honeymoon Fund automatically created a new "registry" that shows up on my drop-down menu - "The Knot Cash Funds." I initially had no problem with that as I expected it to link directly to my honeymoon fund the way the other menu options link to my other registries, but it just links to my registry page within my wedding website...the one with the wish list...the one where my honeymoon fund is completely buried. So people will likely click on that link and wonder where that fund is, as it is hard to find. If I were able to custom sort, I could put this at the top. When I sort by custom, it's buried because I can't actually custom sort. When I sort by price from high to low, it's the very last one because I don't have a goal so the price is zero. The only way to get it to the top is to sort by price from low to high, but who wants that?

    Please fix this ASAP. It was bad enough when you went through the overhaul a few months ago to supposedly fix the RSVP and guest list functions (but I don't see how anything changed...especially for the better), so those functions were down and other aspects of the website weren't working properly, and now this. The fact that it takes months to make a seemingly simple change is just disgraceful.

    Danielle supported this idea  · 

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