always remembered moments wedding photography from St. Augustine, FL was the worst possible experience ever. she asked for a down payment up front with no contract. our limited experience with dealing with vendors was shown when we paid. after that, there was no communication at all from this vendor. after several attempts, we reported fraud to the credit card company and supplied them with all of our attempted communications. we got our money back, however, would recommend that you not advertise their business on your site.

My website is throwing a 404 error.

I wish there was an option for a guest to add a plus one to the RSVP. For some of my guest, I am not sure if they will be bringing someone with them. It would be nice if there was an option for them to add a plus one themselves with the name of the plus one when they RSVP.

Vision board does not update when I retake the wedding style survey. I keep on seeing the original survey results.

My idea is to have a way to contact you when our website gets taken over by another couple and then we are somehow unsearchable one month before our wedding. Your customer service is now making me tell everyone about zola

When my RSVP guests try to respond they only have Vegetarian option as a choice of meal option or they cannot go to the next section. Can you update this please?

Thanks

I keep trying to edit the accommodations section of my wedding website to add a link to my hotel room block and update my guests. The program will not save the changes. This is time sensitive and I already emailed the help line and have gotten no response. The phone line is down and a message says it will not be functioning for several days. Please respond ASAP!!! The customer service on TheKnot is severely lacking, to the point where I am considering closing my account and switching to a different company.

Customizable would be ideal, but I'm afraid that the X and checkmark options might be confusing. I'd like it to say "Accepts with Pleasure" or "Declines with Regret" or something along those lines.

Honestly this new way is terrible and I'm going to miss someone who has declined or not RSVPs.

When clicking an RSVP button for “other event” (whatever it may be) the new page should state the tile of the evnt and not Wedding. Also there should be a way to collect, contacts into other events and not just Wedding. It’s confusing for all guests.

I can’t find my hearted dresses anywhere, which makes it so difficult and extremely time consuming to have to look for my dresses and save them to a different website.

First - LOVE this feature!!!
A couple of things:
1. It would be great if the guest we sent the link to can add their family member as well.
2. The app is able to categorize the contact information but the website cannot which is strange to me.
3. Can we send save the date?
4. Does the wedding invites have an option for them to add the name of their guests?

Thank you so much for making my life so much easier :)

Hi there!

We’re sorry for the issues you’re having with your Bed Bath & Beyond registry. Our Tech team is aware of this issue, and they are currently working with the retailer to get it fixed as quickly as possible. We will reach out to you once we get the all clear from our Tech team. We apologize for the inconvenience, and appreciate your patience.

Please email us at Help@theknot.com if you have any additional questions or issues regarding your account.

XOXO
Your Customer Experience Team

It would be very nice if for the wedding party I could write, or chose an option of officiant and most importantly a "Broom bearer". The African American culture commonly "Jumps the Broom" we have a bearer for this but our nephew can't be properly recognized for it. He's six so he's up in arms that his cousin is a ring bearer but we can't find a way to put him on the site as well. Please add those two things.

The gifts in our Newlywed Fund are sorted randomly (or at least there's no clear, discernible order). This means that, when I see a new gift was given, I have to scroll through all the other ones and try to pick it out so that we can make sure we thank everyone appropriately.

The Fund should be able to be sorted based on the gift, the date given, and or the giver's name.

Thank you for reaching out to us. We are currently experiencing some issues with our household splitting into individuals after our latest App update. Our Tech team is working urgently to find a resolution. We appreciate your patience and understanding.

For now, I would recommend updating your guest list from a desktop, until we see a fix on the App.

Once the issue is resolved, we will notify you via email.

XOXO
Your Customer Experience Team