We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize it doesn't feel that way right now, but we're fortunately nearing the end of this transition, and our teams are working urgently to make sure all of you are able to properly manager and edit your event information.

While I don't have an exact date/time for the fixes, we are working on the following:

The Wedding - this section can now only be edited from your main Website Dashboard, not within your Manage Pages (on the Left Nav in Wedding Website). Some couples are also seeing the changes made here are not saving and this is actively being researched.

Ceremony/Reception locations - you may be seeing that either your location is not saving, is saving but then pulls the wrong address, or it saves and you notice a few days later it has now changed. Again, Tech is working on finding a solution that will stick so that your guests know the proper place to go.

Times changing to a.m. or 12 a.m. - There is a fix that will be pushed early this week to help keep the times aligned as entered in all of your events.

Wedding Party - Right now on our new accounts you are not easily able to manage your Wedding Party in the format we provide. The Tech team is still finding a solution that will be pushed out to all new accounts. This is just taking more time. Thanks for your extra patience on this. In the meantime, you can add an extra page and put in your Attendants manually until our formatting is corrected.

Guest List/RSVP inconsistencies - Our Guest List is under a full rebuild and we are almost done with this much needed refresh. Your information entered should now be staying in your guest list manager and as long as guests have been assigned to each of your events, they will be able to RSVP for each event. You can check their event status when you look at your list by All Households instead of the general list that opens when you first visit the page.

Event Order - Right now the site is showing your events in the order they were entered. We know this needs to show chronologically, and until we can get that pushed out in the next month or so, the only option is to remove your events and enter them again in the order they will be hosted. For example, you may want Rehearsal Dinner, Wedding, Morning Brunch as your order. This is important: before you delete your events and add them back in, please export a copy of your Guest List, so you can go back in and manually add any RSVP notifications you already received from your guests, as those will not follow you when you enter the Events again.

Photos - You may start seeing a change to how the photos are formatted in your wedding website album. This is in hopes to give your guests the best view of your uploaded photos.

We also know there are issues with photos being uploaded into your events, stories and cover photo pages. I am sorry this fix is not scheduled for early this week, but it is top of mind to our Tech team and they are hoping we will see progress on this much needed refresh very soon. We know this is so important to each and every one of you - and all of this is so very important to us too. We want to make your planning an easy process and we know these past few months have been difficult. Thank you for your understanding and patience. We definitely want the end of this journey to be a better experience for you, for your guests and all other couples using our site.

XOXO,
Your Customer Experience Team

The Guest List manager must've recently had an update - before, when I clicked on Accepted, I got a list of only the people who accepted (same for No Response, or Declined). Now it just bolds their response and I have to scroll around. Same thing when searching for a guest - it used to take me straight to that guest, and now it bolds their name and I have to scroll to find it! Not a fan of the update, please bring back the user friendly version of the Guest List.

Also, there's not a way to change the RSVP deadline on the website (if there is, its impossible to find). It's very easy on the app. Please fix on the website! I didn't even realize I had an RSVP deadline set until a guest told me they were unable to RSVP. I had to do a lot of searching to find how to fix it - turns out my RSVP had been turned off for weeks! ugh!

Thank you for your time, overall the Knot has been an excellent planning tool.

I was unsure of where else to post something like this but wanted others planning their wedding or event to be weary of a certain vendor soliciting reviews for "expedited" services. Pure Platinum in Mahwah NJ solicits 5 star reviews in order to dupe customers into thinking they will receive photos or video footage early only to be threatened with lawsuits and holding event photos *******. I did not go with this company after meeting due to the rudeness of one employee (James) and also because of the awful things I heard about them from a friend who used them back in 2014 (check the Yelp reviews!). This is a happy time and should not be made more stressful by incompetent and shrewd vendors looking to make a quick buck. Just thought The Knot & other users should be aware!!! Do your research!