My Wedding Cashfund gifts never got posted to my account ! I need a contact number to resolve this

I am having an issue where I never hit the "publish" button but my wedding website is now public. All I did was add a picture to the website on the app, and then I found that it was public when I got back to my desktop. I am not sure if this is a glitch that happens when editing on the mobile device, but I was being very careful to never hit publish. That may be something to take back to your development team.

We had a honey cash fund and already three people have told us that they got a confirmation email from the knot saying thank you your money has been gifted but in reality it is not on their credit card statements and never got to us! This has happened to THREE guests. Who knows how many more! We haven’t been keeping track!

It is so difficult to edit events now, I can't add spacing between paragraphs, there's random coding now and I don't know what I'm meant to keep when editing my description.

My fiance unknowingly added the times for our ceremony and reception when I didn't want to include that in our website yet. We are about to send our save the dates and all I want to provide to guests is the date and location of our ceremony/reception. No granular details yet until we send out the invitations. However, there is no option to deselect a time. I can only change it.

Currently, most of our Wedding Website designs are not offering the ability to align text in a custom fashion. We would love to hear from our Couples that are designing their sites about this feature. Let us know if you enjoy having the alignment decided for you or if you still see a need for us to allow this customization. We need your feedback.

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Customer Service

I’m in New Zealand and I love the website, but I wish the app was available here!! The mobile site just isn’t the same.

Allow the RSVP Personal notes on the website. It's frustrating to only get them via email and very hard to track. Especially since only I have my email linked and not the groom. I almost missed them because I thought these were only notification emails not knowing they were the only place I would see the notes.

I wish we could personalize the address collector like you can do on minted.com

My fiancé and I already live together so the main thing we need help with is money for our honeymoon. We set up a cash fund on TheKnot but unfortunately we cannot route the funds since we live in Canada. Just wondering if and/or when routing Canadian accounts will become an option!!

Allow users to create individual contacts then merge in to a household. Currently households only allow one email address. While they may share a mailing address they do not share email addresses.

Notifications! TheKnot should notify (via email or other alert) when something has been purchased from your registry, especially if it's a one-off item that was added using the "Add to The Knot" button

I'd love to send a private link to the people just in the rehearsal dinner for them to RSVP to. I don't want to leave it open to everyone...

Is this possible?

It would be really helpful to me if when I put my total budget into the Budgeter tool it would offer some suggested budget amounts for each category based on the total budget that could then be customized. For example, if my total wedding budget is 15,000 you could suggest having X amount for photography, X amount for catering, X amount for venue, etc. Then let people customize or edit the budget from there. I know everyone's priorities will be different, but it would really be nice to have a general budget to start from based on your total budget.

The Checklist would be SO much more helpful/useful if I could share it with the groom/bridesmaids/mom, and assign them tasks to complete.

The search bar no longer filters down results only show matching guests, it only highlights the search query so that you have to scroll through your entire quest list.

why do the couple's names and the date of the wedding automatically populate in only center alignment on the site banner picture without the option to 'hide' them-- an option found on almost every other section of the site?

You already provide boxes for invitation and thank you card sent, but, not Save the Dates. Since this is a popular item to send, it seems like you would offer that. I had to track my Save the Dates on a spreadsheet rather than the app.