Hi there!

Thank you for reaching out to us and thank you for your patience and we truly appreciate you taking time to send us your feedback, your frustration and your suggestions.

We have a number of Tech related issues on our wedding website and guest list manager right now. These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize it doesn’t feel that way right now, but we’re fortunately nearing the end of this transition, and our teams are working urgently to make sure all of you are able to properly manager and edit your event information.

While I don’t have an exact date/time for the fixes, we are working on the following:

The Wedding – this section can now only be edited from your main Website Dashboard, not within your Manage Pages (on the Left Nav in Wedding Website). Some couples are also seeing the changes made here are not saving and this is actively being researched so we can push a fix the week of Sept. 16.

Attire Showing even when blank – this issue is scheduled for a fix early this week, as we know it is still showing even when you aren’t requiring your guests follow a dress code.
Ceremony/Reception locations – you may be seeing that either your location is not saving, is saving but then pulls the wrong address, or it saves and you notice a few days later it has now changed. Again, Tech is working on finding a solution that will stick so that your guests know the proper place to go.

Times changing to a.m. or 12 a.m. – There is a fix that will be pushed early this week to help keep the times aligned as entered in all of your events.
Wedding dates changing – This can happen if you are planning from a different time zone than your event is in, or if your event is overseas. Most of these occurrences are now fixed. There are a few still outstanding that should be solved very soon.

Wedding Party – Right now on our new accounts you are not easily able to manage your Wedding Party in the format we provide. The Tech team is still finding a solution that will be pushed out to all new accounts. This is just taking more time. Thanks for your extra patience on this. In the meantime, you can add an extra page and put in your Attendants manually until our formatting is corrected.

Guest List/RSVP inconsistencies – Our Guest List is under a full rebuild and we are almost done with this much needed refresh. Your information entered should now be staying in your guest list manager and as long as guests have been assigned to each of your events, they will be able to RSVP for each event. You can check their event status when you look at your list by All Households instead of the general list that opens when you first visit the page.

Event Order – Right now the site is showing your events in the order they were entered. We know this needs to show chronologically, and until we can get that pushed out in the next month or so, the only option is to remove your events and enter them again in the order they will be hosted. For example, you may want Rehearsal Dinner, Wedding, Morning Brunch as your order. This is important: before you delete your events and add them back in, please export a copy of your Guest List, so you can go back in and manually add any RSVP notifications you already received from your guests, as those will not follow you when you enter the Events again.

Photos – You may start seeing a change to how the photos are formatted in your wedding website album. This is in hopes to give your guests the best view of your uploaded photos. We also know there are issues with photos being uploaded into your events, stories and cover photo pages. I am sorry this fix is not scheduled for early this week, but it is top of mind to our Tech team and they are hoping we will see progress on this much needed refresh very soon.

We know this is so important to each and every one of you – and all of this is so very important to us too. We want to make your planning an easy process and we know these past few months have been difficult. Thank you for your understanding and patience. We definitely want the end of this journey to be a better experience for you, for your guests and all other couples using our site.

If you have any other questions or concerns please reach out to our Customer Experience Team at Help@theknot.com.

XOXO
Your Customer Experience Team

Hi there!

Thank you for reaching out about The Knot Cash Fund. This is still a very new addition to The Knot and we are excited so many couples are looking at using this for their cash registry solution.

Right now, the Cash Fund is limited to being linked to a physical stateside Bank accounts both for the couple and for the guest. This means that a US account is required to set up the fund and a US issued credit card will need to be used to make a gift for a couple.

We are hearing from a few couples and guests that are other places in the world and would love to know when this might open up to their countries and banks. For now, the US banks will be required, but we are definitely looking at an international option and keeping track of where these requests are coming from. This is still a brand new offering for us and we definitely want to make sure it is just right the way it stands before we offer it to a broader range.

Recommendations: Here are some of the cash registry retailers that might accept International Bank accounts and International guest purchases. Unfortunately I’m not 100% sure. Please do check with their Customer Service Rep and/or their FAQ’s.

Travelersjoy.com
HoneyFund.com
Zola.com

Thank you for your understanding. For additional help please email our Customer Experience Team at Help@theknot.com

Enjoy your planning!
XOXO