Hello!

I am a bride who used Jen Guneyli of 1st Row Films in Providence RI (showing on your site as wedding videographer) in Oct 2018.

I haven’t heard from her and haven’t received my video, which is past due date per contract.

I’m finding that multiple brides are in the same boat and I have the resources to get in touch with the vendor and help me and the other brides get at least our raw footage.

I understand you likely can’t give me all of their names / emails, but could you message them and let them know they can email me? Sarahjane.lagala@gmail.com

I want them to know they’re not alone, and I want to help!

Hi there!

Thank you for reaching out about the font/design feature that is not adjusting as expected. This is a known issue that our Website Designers are working on for all of our designs and themes. Unfortunately, we have been told the fix will not be a quick one and for now if the style, font size, color or font design does not change it likely will need to stay as the base theme intended, when you started your wedding website.

You will be notified once the issue is fixed. Thank you for your patience and understanding!

If there’s anything else we can assist you with. Please email our Customer Experience Team Help@theknot.com

XOXO
Your Customer Experience Team

I would like for there to be a better way to mass email my guests. It seems as though the only way to email in, somewhat, bulk is to "send website link" and email people from there. However, even that is a bit flawed because I can't get everybody email all at once and it does not indicate which guests i had already emailed.

Also, I would like for there to be a way to include attachments. I know you can include pictures, but I am having a destination wedding and my travel agent needs my guests to sign certain documents. I would like for my guest to be able to print them off from the wedding website

Members -

So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for your guests. This does include including Accommodations on their own tab AND in the details tab on your website. Unfortunately, there is not an option to customize this feature to appear under just one tab. If you do not have any need to add hotel accommodations, you can hide this tab under the accommodations section on your wedding website. 

We would love to hear your feedback so we can pass this along to our Website Tech team as they look at how this feature is being used by your guests. Ultimately, your feedback will play a big part in how we move forward with this testing and our website design. Feel free to leave your feedback here or email us directly at help@theknot.com.

Thank you - again - for reaching out.

xoxo,
Customer Experience Team

These are two VERY different services and it is very confusing to your clients because they believe the vendors in this category do both. It is also highly unethical for officiants to say that they provide premarital counseling or coaching services when they are not qualified (licensed and/or certified). There should be a separate vendor category of Premarital Counseling and Coaching where only qualified professionals can be listed. We are only Premarital Counselors but have to be in the "Officiants + Premarital Counseling" category and we are still being contacted to officiate weddings when we don't say anywhere that we provide that service. We believe premarital counseling and coaching is a vital service for your clients and it should be clear as to which qualified professionals provide that service and which are officiants. If someone does both, allow them to be listed in both categories (for an additional fee, if necessary).