Hi there!

Thank you so much for checking in.

We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

If you don't mind, please help us track down the root cause of this issue by emailing us the following details (see below).

Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.

1. Your website URL:
2. What browser & version are you using?:
3. Where did it happened - desktop/mobile/app:
4. Specific issue/error and the steps you took when you received it:
5. Screenshot of the issue/error:

Thank you so much for your time and patience!

XOXO,
Your Customer Experience Team

Whatever change you made that now takes you back to the rsvp page STINKS. We are trying to rsvp for folks who did not do it on their own and when we go in and update one we cannot back out to search for another name as it takes us right back to the last person we updated. The only way to get to another person is to restart our phone or computer. Really inconsiderate update for the bride and groom those trying to manage the wedding list. I also do not like the new page format. This update is not good, please revert to the old one.

Hello, I left a negative review on here for a caterer that I had a bad experience with. The caterer canceled on us 6 weeks before our wedding, and refused to refund us our deposit of over TEN THOUSAND dollars unless we signed a waiver saying we would not leave a bad review (which we did NOT sign). It appears as though my negative review for Hudson Valley BBQ based out of upstate New York has been removed from the site. Brandon Snooks, the owner has canceled on numerous people that I have heard of, and he forces them to sign a waiver stating they will not leave a bad review and will hold your deposit until you sign the waiver. He has done this to MANY, MANY couples who end up signing the waiver because they do not have enough funds available to book a new caterer in such short notice, and going to civil court will take too long. Desperate, these people sign the waiver. Luckily in my case, we had available funds to book elsewhere. However, it would have been nice to be able to read a review from other couples who have had the same, awful experience. It wasn't until after my wedding that I had found out Brandon Snooks of Hudson Valley BBQ has been involved in various civil suits, and compliance issues with his business. I did NOT sign an affidavit from him stating I cannot submit a negative review on his bad business practice, so I am curious as to why my review has been removed from your site. This website is supposed to HELP couples make decisions, not trick them into only hearing positive experiences only.

The RSVP function on our website has changed in the last few days. Has there been an update to the Knot RSVP function? Once you RSVP for one person, you can't go and RSVP for another person. I don't have the guest list by family, everyone are individual so you need to be able to go an RSVP for more than one person. This is a big issue, I tried it myself, I RSVP for someone, then tried to RSVP for another person and I can't, it just keeps showing me the first RSVP and letting me modify it. Can this be fixed?? The format is completely different from what it was originally. Why has it changed?

Good Morning,
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-Cieara McKetchnie-Blue
Operations, Development, and Finance Director

Hi!

Some amazing improvements would be if the guest list was sortable by any column and filterable. Currently I am unable to sort by any column. I believe that I *should* be able to sort by name (it appears that the functionality *should* be there), however clicking on the option unfortunately does nothing. I would love to be able to sort by any column and also have filtering abilities, one of the biggest being to filter out guests who I have already sent an invite to. This way I can go through the guest list manager in the website and check off each person as I get an invite sent, then the guest list manager only display to me who is remaining.

Another thing I've noticed, which I believe to be a bug, is that each time I click on a guest in the guest list manager (to look at or edit the information) the page will snap to the top of the screen. This is unfortunate as I am trying to go down through the page and create invitations, however every time I click on a guest to view their information the screen snaps back to the top of the page.

More information:
- I am currently using a Macbook Pro 2017 running MacOS Mojave version 10.14.4
- My browser is the latest version of Google Chrome, version 73.0.3683.103

If there are any questions or if you need more information, please let me know. Thanks!

Love what you all have so far, very easy to use, but too basic for someone who wants a bit more. The wedding website needs more customizable features, like being able to change the font. I picked a layout that I love, but I really dislike the pre-set font. It would be great if this could be customized to fit people's style better. Maybe have an a basic template for not techy people, and an advanced, more customized template for tech people. I'd love to be able to move text where I want, like on Google Docs or any other website builder. On my sight, it has the countdown covering my face on our photo and I can't change that no matter what picture I chose. It just looks sloppy.

Second, why can't we add custom categories for the budgeter? Every wedding and budget is different. People should be able to add their own expense options, like how you can add your own items to the check list. I want to add my wedding dress and alterations to my budgeter, but there's not an option for that. I think both of these changes would really help set the Knot even further above other wedding planning sites.

Hi!

I created a Knot wedding website and uploaded my engagement photos. For some reason, wether your on the desktop view or mobile view some photos look very pixelated & little blurry. And in mobile view its worst! On my phone, the first photo you can’t even see.

I need to fixed this as soon as possible because my Save the Dates are going out. How do I fix this issue?

I’ve tried uploading these photos several ways. I got the photos from my Dropbox and Google Photos and then saved on my computer. I am using Google Chrome too. Then uploaded them to the Knot site. It doesn’t make a difference. They still look terrible.