The Knot All-In-One Wedding Planner - Forum
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The Vendor BE Photography - DO NOT HIRE
The Vendor BE Photography, took photos on my wedding day.. 9/29. I have yet to receive photos. I even had him at the rehearsal dinner ..
1 vote -
Editing events
Hello,
When using the Knot website to edit my wedding website, there is not an option to edit the wedding or the other events. It only gives the option to edit the photos. The edit option only shows when I use the app on my phone, making it a pain in the butt. The app version also doesnt allow me to align the text to match the rest of my site.
6 votes -
Wedding Website - automatically publishing
I am having an issue where I never hit the "publish" button but my wedding website is now public. All I did was add a picture to the website on the app, and then I found that it was public when I got back to my desktop. I am not sure if this is a glitch that happens when editing on the mobile device, but I was being very careful to never hit publish. That may be something to take back to your development team.
1 voteHi and thank you so much for your idea!
We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.
We will keep this forum updated as we make improvements!
Enjoy your planning!
XOXO,
Your Customer Experience Team -
Our funds didn’t go through
We had a honey cash fund and already three people have told us that they got a confirmation email from the knot saying thank you your money has been gifted but in reality it is not on their credit card statements and never got to us! This has happened to THREE guests. Who knows how many more! We haven’t been keeping track!
1 vote -
Can we have the option to edit (remove) the time after we entered it in?
My fiance unknowingly added the times for our ceremony and reception when I didn't want to include that in our website yet. We are about to send our save the dates and all I want to provide to guests is the date and location of our ceremony/reception. No granular details yet until we send out the invitations. However, there is no option to deselect a time. I can only change it.
9 votesHi and thank you so much for your idea!
We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.
We will keep this forum updated as we make improvements!
Enjoy your planning!
XOXO,
Your Customer Experience Team -
Add Text Alignment to Wedding Websites
Currently, most of our Wedding Website designs are not offering the ability to align text in a custom fashion. We would love to hear from our Couples that are designing their sites about this feature. Let us know if you enjoy having the alignment decided for you or if you still see a need for us to allow this customization. We need your feedback.
Thank you for taking time to give your feedback.
Customer Service35 votes -
International App
I’m in New Zealand and I love the website, but I wish the app was available here!! The mobile site just isn’t the same.
61 votes -
Guest List Manager Personal Notes
Allow the RSVP Personal notes on the website. It's frustrating to only get them via email and very hard to track. Especially since only I have my email linked and not the groom. I almost missed them because I thought these were only notification emails not knowing they were the only place I would see the notes.
10 votesHi and thank you so much for your idea!
We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.
We will keep this forum updated as we make improvements!
Enjoy your planning!
XOXO,
Your Customer Experience Team -
Website Admin Features. Fixes still pending
We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.
These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize…
399 votes -
Personalize the address collector
I wish we could personalize the address collector like you can do on minted.com
8 votesHi and thank you so much for your idea!
We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.
We will keep this forum updated as we make improvements!
Enjoy your planning!
XOXO,
Your Customer Experience Team -
Canadian Accounts
My fiancé and I already live together so the main thing we need help with is money for our honeymoon. We set up a cash fund on TheKnot but unfortunately we cannot route the funds since we live in Canada. Just wondering if and/or when routing Canadian accounts will become an option!!
9 votesHi there!
Thank you for reaching out about The Knot Cash Fund. This is still a very new addition to The Knot and we are excited so many couples are looking at using this for their cash registry solution.
Right now, the Cash Fund is limited to being linked to a physical stateside Bank accounts both for the couple and for the guest. This means that a US account is required to set up the fund and a US issued credit card will need to be used to make a gift for a couple.
We are hearing from a few couples and guests that are other places in the world and would love to know when this might open up to their countries and banks. For now, the US banks will be required, but we are definitely looking at an international option and keeping track of where these requests are…
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