The Knot All-In-One Wedding Planner - Forum

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  1. Online RSVP Issue

    Hi there!

    Thank you so much for checking in.

    We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

    If you don't mind, please help us track down the root cause of this…

    399 votes
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    planned  ·  105 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Guest Accommodations - Duplicated on Wedding Website

    Members -

    So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

    We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for…

    335 votes
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    163 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi -

    You’ve shared your feedback and we hear you – truly. After conversations with the Product Lead over our wedding website development, we have been assured that this team is working through the possible solutions to adjust and improve the appearance and function of the accommodations/ details tabs on your wedding websites.

    The goal is still to create one specific area to manage your guest accommodations while still having some ability to personalize this feature. With this in mind, the Tech team knows that the biggest ask coming from our Couples is that there should not be any duplicate information appearing on the website under multiple tabs.

    While we will not be rolling this back to how it was before and we know that many of you still frustrated that your site is going to appear a bit different than when you originally published the site, we do want…

  3. Add Text Alignment to Wedding Websites

    Currently, most of our Wedding Website designs are not offering the ability to align text in a custom fashion. We would love to hear from our Couples that are designing their sites about this feature. Let us know if you enjoy having the alignment decided for you or if you still see a need for us to allow this customization. We need your feedback.

    Thank you for taking time to give your feedback.
    Customer Service

    123 votes
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    under review  ·  59 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have "Accept" or "Decline" rather than a checkmark or an X.

    Customizable would be ideal, but I'm afraid that the X and checkmark options might be confusing. I'd like it to say "Accepts with Pleasure" or "Declines with Regret" or something along those lines.

    265 votes
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    60 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  5. International App

    I’m in New Zealand and I love the website, but I wish the app was available here!! The mobile site just isn’t the same.

    64 votes
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    7 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  6. Bring back old guest list search filter

    The search bar no longer filters down results only show matching guests, it only highlights the search query so that you have to scroll through your entire quest list.

    93 votes
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    6 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  7. Bring Back the old Guest List Manager

    The Guest List manager must've recently had an update - before, when I clicked on Accepted, I got a list of only the people who accepted (same for No Response, or Declined). Now it just bolds their response and I have to scroll around. Same thing when searching for a guest - it used to take me straight to that guest, and now it bolds their name and I have to scroll to find it! Not a fan of the update, please bring back the user friendly version of the Guest List.

    Also, there's not a way to change the…

    61 votes
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    5 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  8. Guest List | Household splitting into individuals

    Thank you for reaching out to us. We are currently experiencing some issues with our household splitting into individuals after our latest App update. Our Tech team is working urgently to find a resolution. We appreciate your patience and understanding.

    For now, I would recommend updating your guest list from a desktop, until we see a fix on the App.

    Once the issue is resolved, we will notify you via email.

    XOXO
    Your Customer Experience Team

    7 votes
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    planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. STOP UPDATING YOUR PROGRAM WITHOUT TESTING!

    When I created our page months ago, I was able to insert a customized hyperlink (FOR LOCATION MAP - CLICK HERE) to Google Maps, center the text, etc. Today, because the location name and address had somehow mysteriously disappeared from our page, I went in to edit it, and in doing so, the hyperlink switched to plain text, left justified itself, and changed text color. And now I can't find any way to add it back in.

    WHAT ARE YOU DOING?

    16 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  10. Can we have the option to edit (remove) the time after we entered it in?

    My fiance unknowingly added the times for our ceremony and reception when I didn't want to include that in our website yet. We are about to send our save the dates and all I want to provide to guests is the date and location of our ceremony/reception. No granular details yet until we send out the invitations. However, there is no option to deselect a time. I can only change it.

    16 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  11. Guest List Manager Personal Notes

    Allow the RSVP Personal notes on the website. It's frustrating to only get them via email and very hard to track. Especially since only I have my email linked and not the groom. I almost missed them because I thought these were only notification emails not knowing they were the only place I would see the notes.

    21 votes
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    3 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  12. Registry Not Sorting In The Order You Choose

    Registry states you can drag and drop the tiles in the order you wish when selecting the custom feature. This does not work. When I drag something it just goes back to where it originally was.I then previewed my registry as a view and it says it is in the order of "couples fav" ... this is not listed in our favorite order, won't allow us to even arrange the order ...

    I then tried to have viewers just see the price high to low when they first go on my registry page and this does not work either. It…

    6 votes
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    1 comment  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  13. Canadian Accounts

    My fiancé and I already live together so the main thing we need help with is money for our honeymoon. We set up a cash fund on TheKnot but unfortunately we cannot route the funds since we live in Canada. Just wondering if and/or when routing Canadian accounts will become an option!!

    13 votes
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    1 comment  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you for reaching out about The Knot Cash Fund. This is still a very new addition to The Knot and we are excited so many couples are looking at using this for their cash registry solution.

    Right now, the Cash Fund is limited to being linked to a physical stateside Bank accounts both for the couple and for the guest. This means that a US account is required to set up the fund and a US issued credit card will need to be used to make a gift for a couple.

    We are hearing from a few couples and guests that are other places in the world and would love to know when this might open up to their countries and banks. For now, the US banks will be required, but we are definitely looking at an international option and keeping track of where these requests are…

  14. Links to Events to RSVP?

    I'd love to send a private link to the people just in the rehearsal dinner for them to RSVP to. I don't want to leave it open to everyone...

    Is this possible?

    15 votes
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    0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please make custom website urls HTTPS COMPLIANT

    The last post about this is from 2017 and the follow-up comments in the last 2 years have not been responded to. Please make the custom URLs HTTPS! We have paid extra to customize the URL and it literally costs nothing to add HTTPS. (I added it to my personal work website for free!)

    Please advise!

    47 votes
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    9 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  16. Our funds didn’t go through

    We had a honey cash fund and already three people have told us that they got a confirmation email from the knot saying thank you your money has been gifted but in reality it is not on their credit card statements and never got to us! This has happened to THREE guests. Who knows how many more! We haven’t been keeping track!

    7 votes
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    0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
  17. Provide separate RSVP titles for other event RSVP. Other event RSVPs should not state Wedding above the form.

    When clicking an RSVP button for “other event” (whatever it may be) the new page should state the tile of the evnt and not Wedding. Also there should be a way to collect, contacts into other events and not just Wedding. It’s confusing for all guests.

    25 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  18. Notify when something has been purchased from the registry

    Notifications! TheKnot should notify (via email or other alert) when something has been purchased from your registry, especially if it's a one-off item that was added using the "Add to The Knot" button

    18 votes
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    0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  19. 41 votes
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    10 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  20. Is there a way to have multiple emails for a household? While they may share a mailing address most do not share an email address.

    Allow users to create individual contacts then merge in to a household. Currently households only allow one email address. While they may share a mailing address they do not share email addresses.

    8 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!

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