The Knot All-In-One Wedding Planner - Forum

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  1. RSVP reminder text doesn’t work

    Having an issue. The RSVP reminder text is not working. It hasn’t sent a single text out (I entered myself as a guest so I could see when they were being texted). Not one text has gone out, half my guest list hasn’t responded and I set the deadline for today.

    Guess I have to manually text 60+ people now?

    8 votes
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    13 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Thank you so much for reaching out!

    We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

    If you don’t mind, please help us track down the root cause of this issue by emailing us the following details (see below).

    Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.

    1.Confirm that you have the latest version of the app
    2.Mobile Device; iOS or Android? (i.e. iPhone6 or Samsung GS7)
    3.What was your Deadline Date?…

  2. 24 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to see your Newlywed Fund within your wedding website. Your guests should be able to access your registry as well. We really appreciate your patience while they worked through that.

    Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  3. Registries not updating - PB, WS, BBB, Amazon, Pottery Barn, West Elm and Williams Sonoma

    Hi there!

    Currently, the registry feed we receive from some of our partnered retailers is not coming over timely. Examples may include Pottery Barn, West Elm, Williams-Sonoma, PBKids, Bed Bath & Beyond and Amazon. Our team is working with each retailer to make sure their systems are sending over your updated items and purchases as quickly, and cleanly, as possible. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
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    31 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    We are happy to let you know that the issue with your registries has been fixed. The individual items on your registry should be showing as expected now.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details. We do recommend using either Google Chrome or Firefox.

    Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  4. Site Issue: Registry Page | The Knot Newlywed Fund

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website registry. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  5. Wedding website redirecting to ‘We’re sorry, but something went wrong”

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting our couples Wedding Website; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    5 votes
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    8 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello!

    Thank you so much for your patience!

    Tech has given us the all clear; you and your guests should be able to access your wedding website. We really appreciate your patience while they worked through that.

    We do recommend using either Google Chrome or Firefox and make sure that your browser is updated to its most current version.

    If you’re still encountering an error please let us know. Our email address is Help@theknot.com

    XOXO
    Your Customer Experience Team

  6. Make App available for International Users

    Make App available for International Users

    25 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    We are so sorry our App is not available in countries outside of the USA and Canada. You are still able to create and access our features through desktop. As an alternative, you have some options with one of our international partners.

    Mexico – bodas.com.mx
    Chile/Argentina – matrimonios.cl
    Brasil – casamentos.com.br
    Colombia – matrimonio.com.co
    Peru – matrimonio.com.pe
    Uruguay – casamiento.com.uy
    France – mariages.net
    Italy – matrimonio.com
    UK – weddingwire.co.uk
    Portugal – casamentos.pt
    Spain/Asia – bodas.net

    Let us know if you have questions. Thanks for your understanding.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  7. can not make the web site

    I have been trying to create a website and the website won't work.

    Congrats! You’ve created your wedding website....but the botton "set my URL" is never work

    11 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello!

    Thank you for your patience!

    Our Tech team just deployed a fixed about an hour ago. You should be able to create your wedding website from a desktop. Our mobile team is still investigating the issue with our App. For now, please proceed with creating your wedding website from a desktop using the following recommended browsers. 

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox when accessing your wedding website and to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version. If you are finding you are still having issues accessing or editing your Membership Features, please try an Incognito Window within Chrome.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO

  8. missing wedding website error 404

    We are getting the 404 error message and not able access or edit our wedding website. We just sent out our save the dates with it yesterday :( Help!

    6 votes
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    50 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing.

    Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  9. Website

    The wedding website tool has an Error 404 message when attempting to access it for editing.

    79 votes
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    17 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing. Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  10. How can I make it so the "Honeymoon Fund" shows up at the top of my registry list for guests. I'm worried people won't see it!

    How can I make it so the "Honeymoon Fund" shows up at the top of my registry list for guests. I'm worried people won't see it!

    It does show up at the top on my end of the site, but when I view the "guest" or front-facing version of the site, it shows up at the bottom.

    I think it makes more sense to have it at the top, as it's displayed on the back-end version for me.

    25 votes
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    13 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Unfortunately that is not an option we offer at this time. All registries are automatically displayed in the order of our partnership. Since Theknot.com owns the Newlywed/Cash Fund, it will always be displayed after our partner retailers. We apologize for any inconvenience this may have caused. We are always adding new options and hopefully this will be one that will be added in the near future.

    However you can organize your items in a custom order on your wish list, by updating your Registry Settings: https://www.theknot.com/registry/manage/settings
    Please note; before moving forward with the options below. You have to have a wedding website with us. Otherwise you won’t be able to sort your gifts.

    Steps below:
    1. Log into your membership www.theknot.com
    2. Once you’re logged in Click on this link: https://www.theknot.com/registry/manage/settings
    3. Scroll down to Your Gifts under ‘Gift Sort Order’ select ‘Arrange gifts in my preferred…

  11. Unable to edit wedding website | Editing tool is not working:

    Hi there!

    We are so sorry some of you are having issues editing your wedding website dashboard. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. With your help and information, we hope to find a solution for you and many of our other couples.

    Thank you for your help - and your patience.

    Please copy/answer the following in your email:

    Email address on your account:
    Names on your account:
    1. Where…

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Our Tech team has advised us that the issue with your wedding website page not loading correctly is because of an outdated browser. Before you reattempt to access your wedding website dashboard, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  12. NOTHING WORKS

    Can't even contact support because the "Contact Support" link on this page doesn't even work. Can't remove or add anyone on the guest list. Anyone else having these issues too? TheKnot Support Team, can you fix this ASAP?

    8 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there,

    We are so sorry that you were having issues with your changes in your guest list not saving. This issue has now been fixed, so you can continue to make edits.

    Please make sure to clear your cache and cookies before attempting to access your wedding website. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  13. My Website isnt publishing

    Good Afternoon,
    Hope my message finds you well. However its with great disappointment that I write to you. We purchased a website through you guys, but the site wont publish. We have purchased save-the-dates and arent able to send out due to this issue. Ive looked at your website and there is no resources available for my site not publishing. If you look at your comments section, you will see I am not the only one having this issue. I understand supposedly these websites automatically publish themselves, but when you type in the URL it simply tells you page not…

    7 votes
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    16 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Thank you for reaching out to us here.

    If you’re having issue publishing your wedding website, please call customer service at 877-843-5668 or send and urgent email to Help@theknot.com with your account information.

    XOXO,
    Your Customer Experience Team

  14. Rating userability of businesses' registries

    I have had an absolutely horrible experience with The Container Store's registry feature and really want to share this publicly so that other people won't make the same mistake. I tried searching online for any forums where actual brides weigh in on how the registries function and I'm having trouble finding much out there with honest feedback. I'm sure you guys partner with certain businesses and wouldn't want their names being dragged through the mud but at the same time, it would help you know who to be comfortable recommending and working with so that you have satisfied customers.

    4 votes
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    0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    We are so sorry you had this experience. We always love getting feedback regarding our partnered retailers and I will be able to share this feedback with our Registry team. Let us know if there is another retailer we can help connect you with that may give a great on-boarding process for you and your fiance.

    Thank you again for reaching out. This feedback will be helpful.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  15. Website changes to Guest List Manager -

    The new change of ONLY being able to see the guest list by household and NOT being able to organize it by a guest's RSVP is VERY frustrating and limiting to the usability of the manager.

    It's also VERY unappreciated that this change came unannounced. I am getting married in less than two weeks, and having this change implemented at this point in time is very frustrating. Yes, I was able to export my contact list, but it also means that I'll be that much less likely to use The Knot from here on forth.

    96 votes
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    completed  ·  20 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  16. Wedding Website is NOT WORKING PLEASE HELP!

    Please tell me that all of my guests and my wedding website will be back up? I just sent out my invites and my only form of RSVP was my wedding website! PLEASE respond so I can get this stressful situation over with!

    20 votes
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    71 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please let us know.

    yours, truly
    XOXO

  17. Registry Note unable to change font color

    The background for our website is dark purple and does not show Black font all too well. I have updated the font area to all white, but the Registry Note section is still in black. How can this be updated?

    33 votes
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    13 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello,

    We are happy to let you know that the issue with your registry page has been fixed. The message on your registry page should now be legible.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  18. Can't Export Guest List

    We are so sorry some of you are finding that you are unable to export your Guest List. Our tech team is aware and they are working urgently on a fix. We are eager to find a solution for you and many of our other couples.

    Thank you for your understanding - and your patience.

    xoxo,
    Customer Experience Team

    3 votes
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    31 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! The Tech team was able to find a solution to this issue today and you should be able to export your Guest List again with ease. We are so sorry that was down at all, but really appreciate you taking time to report this quickly. It helped us find the solution.

    xoxo,
    Keri

    Customer Experience

  19. Please give me an option to turn off automatic reminders!!!

    How do I turn off the automatic reminders that get sent to my guests to RSVP?! I’m mortified and horrified this is automatic AND that there is no way to turn them off. My fiancé added the guests emails and I didn’t know (though I can see it being useful for ME to easily send my guests a reminder via the Knot.) and neither of us knew that by adding in guests emails they would get automatic reminders!! But we have allowed guests to send back their enclosed RSVP cards OR rsvp via our knot website. Some guests are getting…

    4 votes
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    11 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you for reaching out. The guests have an opportunity to sign up to receive this email in two places on our site. Either when they visit your registry page, or when they RSVP for your event. The guest is asked if they want to receive a 30 day reminder email and they then have to choose to enter their email address. This is not an email address we gain any other way, other than the guest entering it. They will only receive this one email reminder from us and no other marketing goes out to them unless they sign up as a member.

    I hope this helps you know where this is coming from. Not all guests will receive the email since not all guests choose to sign up for the reminder.

    Please let us know if there’s anything else we can assist you with. Our contact email address…

  20. Ability to sort Newlywed fund

    The gifts in our Newlywed Fund are sorted randomly (or at least there's no clear, discernible order). This means that, when I see a new gift was given, I have to scroll through all the other ones and try to pick it out so that we can make sure we thank everyone appropriately.

    The Fund should be able to be sorted based on the gift, the date given, and or the giver's name.

    11 votes
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    completed  ·  0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
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