The Knot All-In-One Wedding Planner - Forum

Have an idea? Please explain your idea below so that we can make updates based on your feedback!

Having a technical issue? (i.e. I can’t log in to my account, my wedding website isn’t loading) Visit our knowledge base for answers to FAQs. You can also email us at help@theknot.com or you can reach our virtual call center at (877)-843-5668 and we’ll get back to you as soon as we can.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Bed Bath & Beyond is not updating

    Hi there!

    We’re sorry for the issues you’re having with your Bed Bath & Beyond registry. Our Tech team is aware of this issue, and they are currently working with the retailer to get it fixed as quickly as possible. We will reach out to you once we get the all clear from our Tech team. We apologize for the inconvenience, and appreciate your patience.

    Please email us at Help@theknot.com if you have any additional questions or issues regarding your account.

    XOXO
    Your Customer Experience Team

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are happy to let you know that the issue with your Bed Bath & Beyond registry has been fixed. The individual items on your registry should be showing as expected now.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

    Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    If you’re still encountering an error please email us at help@theknot.com.

    XOXO
    Your Customer Experience Team

  2. Wedding Details editing not working

    Cannot edit the details for the Wedding Event Information or Ceremony and Reception sub-items. Every time I try to save a change nothing happens. Also, the ceremony and reception venues keep getting switched when trying to edit and then auto changing the overall event detail when I didn't want it to, but even so can't save any of it anyway, clicking "Save" does nothing

    63 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    25 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    In order to continue to offer the best product to our users, we have made some changes to the way you can edit your wedding website. We apologize for the temporary inconvenience, but hope you’ll find the new formatting easy and useful.

    Previously, you may have used the options listed on the left side of your page to locate and edit the various sections and tabs of your website. Moving forward, you can now make all of those changes directly from the Wedding Website dashboard. You no longer need to go into separate sections of the dashboard. Yay!

    Simply locate the page topic you’d like to edit on the main dashboard page (Registry, Our Wedding, Accommodations, etc…), and click on the section of interest. You should see the editing option appear on the right side of your page.

    Please take some time to explore our new changes and…

  3. Guest cannot access my wedding website erroe

    My guest gets a " Oops! We're having trouble finding that page" error whenever they try to access my website. Its soo close to my wedding and this cannot be happening now.

    Please fix it.

    52 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    14 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  4. Wedding Website Manager Not Working - Need to make time sensitive changes!

    I keep trying to edit the accommodations section of my wedding website to add a link to my hotel room block and update my guests. The program will not save the changes. This is time sensitive and I already emailed the help line and have gotten no response. The phone line is down and a message says it will not be functioning for several days. Please respond ASAP!!! The customer service on TheKnot is severely lacking, to the point where I am considering closing my account and switching to a different company.

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    54 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Ohhh I am so glad to get to share some great news with you today. Our Tech team just confirmed that a fix was deployed this afternoon to fix the editing issue we are having with the Accommodations section of the wedding website admin. You should be able to add, edit and remove items in your accommodations and have these changes stick. We are so very sorry this took so long to get resolved, but you have been so patient – and we really appreciate you!

    Please do let us know if you still notice any edits that are not saving and we will revisit this on your account.

    XOXO,
    Your Customer Experience Team

  5. Domain Purchase | Error Processing Request

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the ability to purchase a customized domain name; we do apologize for the inconvenience. The Tech team is working urgently to find the cause and solution.

    We really appreciate your patience and understanding. We will notify you via email once the issue is resolved.

    XOXO
    Your Customer Experience Team

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website dashboard and continue with your domain purchase or renewal. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Have a great day!

    XOXO
    Your Customer Experience Team

  6. Wedding Website is not working

    When guests try to search for our wedding website on theknot.com or by using the website URL, the error message "Oops!
    We're having trouble finding that page" is displayed. This is the ONLY method my guests can RSVP and access wedding information. I need this fixed ASAP! If I had known this was going to be an ongoing issue, I would have gone with a different planning website altogether!

    30 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  7. Newlywed Fund Not Working - Guests Can't Donate

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page and Newlywed Fund; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    63 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your patience!

    We are happy to see the our Tech team was able to find a solution today for the Newlywed Fund issue that you helped us find, where your guests were not able to contribution to your fund. We have checked quite a few accounts and it all seems to be working well.

    Take a moment to view your website, as a guest would, without being logged into your account on The Knot and if you still see an issue, let us know. We are hoping that 100% of you will not see any issues and the guests will find this is a convenient way to send you a gift.

    Thank you – again – for sending your report over early. It helped us see the scope of this issue and it helped Tech find a solution.

    xoxo,
    Keri
    Sr. Manager, Customer Experience

  8. Wedding Website "Page Not Found"

    We JUST sent out our Save the Dates and we're already getting feedback from guests that they can't access our site! I tried to view it myself and I can't access it either. I saw so many posts in forums warning against using The Knot for their wedding website and I am beyond disappointed that they were right.

    32 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  9. Link to website broken in The Knot's couple search feature

    When we type in the URL for our website into our search engine, we are able to access our website just fine. When we search "the knot kyle baldwin hannah kraus" on Google, we can access the link to our website just fine. HOWEVER, when we try to search our website through The Knot's couple search database, we are given a 404 error message saying that the page has eloped. It appears that it is just the link to our website in The Knot's couple search that is broken, not the website itself. What would the issue be for this?

    14 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    13 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website via our couple search tool. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  10. Unreliable wedding website

    My wedding invites are OUT AND GUESTS CANT ACCESS MY WEBSITE!! Says oops page cannot be found since WEDNESDAY OR THURSDAY!!!

    This is very upsetting.

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  11. 24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to see your Newlywed Fund within your wedding website. Your guests should be able to access your registry as well. We really appreciate your patience while they worked through that.

    Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  12. Site Issue: Registry Page | The Knot Newlywed Fund

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website registry. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  13. Wedding website redirecting to ‘We’re sorry, but something went wrong”

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting our couples Wedding Website; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    Thank you so much for your patience!

    Tech has given us the all clear; you and your guests should be able to access your wedding website. We really appreciate your patience while they worked through that.

    We do recommend using either Google Chrome or Firefox and make sure that your browser is updated to its most current version.

    If you’re still encountering an error please let us know. Our email address is Help@theknot.com

    XOXO
    Your Customer Experience Team

  14. Registries not updating - PB, WS, BBB, Amazon, Pottery Barn, West Elm and Williams Sonoma

    Hi there!

    Currently, the registry feed we receive from some of our partnered retailers is not coming over timely. Examples may include Pottery Barn, West Elm, Williams-Sonoma, PBKids, Bed Bath & Beyond and Amazon. Our team is working with each retailer to make sure their systems are sending over your updated items and purchases as quickly, and cleanly, as possible. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    17 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    We are happy to let you know that the issue with your registries has been fixed. The individual items on your registry should be showing as expected now.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details. We do recommend using either Google Chrome or Firefox.

    Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  15. Make App available for International Users

    Make App available for International Users

    25 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are so sorry our App is not available in countries outside of the USA and Canada. You are still able to create and access our features through desktop. As an alternative, you have some options with one of our international partners.

    Mexico – bodas.com.mx
    Chile/Argentina – matrimonios.cl
    Brasil – casamentos.com.br
    Colombia – matrimonio.com.co
    Peru – matrimonio.com.pe
    Uruguay – casamiento.com.uy
    France – mariages.net
    Italy – matrimonio.com
    UK – weddingwire.co.uk
    Portugal – casamentos.pt
    Spain/Asia – bodas.net

    Let us know if you have questions. Thanks for your understanding.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  16. can not make the web site

    I have been trying to create a website and the website won't work.

    Congrats! You’ve created your wedding website....but the botton "set my URL" is never work

    11 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    Thank you for your patience!

    Our Tech team just deployed a fixed about an hour ago. You should be able to create your wedding website from a desktop. Our mobile team is still investigating the issue with our App. For now, please proceed with creating your wedding website from a desktop using the following recommended browsers. 

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox when accessing your wedding website and to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version. If you are finding you are still having issues accessing or editing your Membership Features, please try an Incognito Window within Chrome.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO

  17. RSVP reminder text doesn’t work

    Having an issue. The RSVP reminder text is not working. It hasn’t sent a single text out (I entered myself as a guest so I could see when they were being texted). Not one text has gone out, half my guest list hasn’t responded and I set the deadline for today.

    Guess I have to manually text 60+ people now?

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you so much for reaching out!

    We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

    If you don’t mind, please help us track down the root cause of this issue by emailing us the following details (see below).

    Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.

    1.Confirm that you have the latest version of the app
    2.Mobile Device; iOS or Android? (i.e. iPhone6 or Samsung GS7)
    3.What was your Deadline Date?…

  18. Website

    The wedding website tool has an Error 404 message when attempting to access it for editing.

    79 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    17 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing. Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  19. Unable to edit wedding website | Editing tool is not working:

    Hi there!

    We are so sorry some of you are having issues editing your wedding website dashboard. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. With your help and information, we hope to find a solution for you and many of our other couples.

    Thank you for your help - and your patience.

    Please copy/answer the following in your email:

    Email address on your account:
    Names on your account:
    1. Where…

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Our Tech team has advised us that the issue with your wedding website page not loading correctly is because of an outdated browser. Before you reattempt to access your wedding website dashboard, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  20. missing wedding website error 404

    We are getting the 404 error message and not able access or edit our wedding website. We just sent out our save the dates with it yesterday :( Help!

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    41 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing.

    Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

← Previous 1 3 4 5 24 25
  • Don't see your idea?

Feedback and Knowledge Base