The Knot All-In-One Wedding Planner - Forum

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  1. Website Admin Features. Fixes still pending

    We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

    These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize…

    406 votes
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    142 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager and make any necessary adjustment as needed. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  2. Add Text Alignment to Wedding Websites

    Currently, most of our Wedding Website designs are not offering the ability to align text in a custom fashion. We would love to hear from our Couples that are designing their sites about this feature. Let us know if you enjoy having the alignment decided for you or if you still see a need for us to allow this customization. We need your feedback.

    Thank you for taking time to give your feedback.
    Customer Service

    190 votes
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    completed  ·  97 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Guest Accommodations - Duplicated on Wedding Website

    Members -

    So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

    We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for…

    345 votes
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    completed  ·  170 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have "Accept" or "Decline" rather than a checkmark or an X.

    Customizable would be ideal, but I'm afraid that the X and checkmark options might be confusing. I'd like it to say "Accepts with Pleasure" or "Declines with Regret" or something along those lines.

    275 votes
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    64 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  5. Bed Bath & Beyond is not updating

    Hi there!

    We’re sorry for the issues you’re having with your Bed Bath & Beyond registry. Our Tech team is aware of this issue, and they are currently working with the retailer to get it fixed as quickly as possible. We will reach out to you once we get the all clear from our Tech team. We apologize for the inconvenience, and appreciate your patience.

    Please email us at Help@theknot.com if you have any additional questions or issues regarding your account.

    XOXO
    Your Customer Experience Team

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello,

    We are happy to let you know that the issue with your Bed Bath & Beyond registry has been fixed. The individual items on your registry should be showing as expected now.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

    Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    If you’re still encountering an error please email us at help@theknot.com.

    XOXO
    Your Customer Experience Team

  6. Covid 19 wedding website banner

    Please develop a banner (like what many professional companies are using) at the top of the couples wedding website page to update guests on what is happening with the wedding due to COVID 19. Heading with a free text. THANK YOU

    6 votes
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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Wedding Details editing not working

    Cannot edit the details for the Wedding Event Information or Ceremony and Reception sub-items. Every time I try to save a change nothing happens. Also, the ceremony and reception venues keep getting switched when trying to edit and then auto changing the overall event detail when I didn't want it to, but even so can't save any of it anyway, clicking "Save" does nothing

    63 votes
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    29 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    In order to continue to offer the best product to our users, we have made some changes to the way you can edit your wedding website. We apologize for the temporary inconvenience, but hope you’ll find the new formatting easy and useful.

    Previously, you may have used the options listed on the left side of your page to locate and edit the various sections and tabs of your website. Moving forward, you can now make all of those changes directly from the Wedding Website dashboard. You no longer need to go into separate sections of the dashboard. Yay!

    Simply locate the page topic you’d like to edit on the main dashboard page (Registry, Our Wedding, Accommodations, etc…), and click on the section of interest. You should see the editing option appear on the right side of your page.

    Please take some time to explore our new changes and…

  8. Guest cannot access my wedding website erroe

    My guest gets a " Oops! We're having trouble finding that page" error whenever they try to access my website. Its soo close to my wedding and this cannot be happening now.

    Please fix it.

    52 votes
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    14 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  9. Wedding Website Manager Not Working - Need to make time sensitive changes!

    I keep trying to edit the accommodations section of my wedding website to add a link to my hotel room block and update my guests. The program will not save the changes. This is time sensitive and I already emailed the help line and have gotten no response. The phone line is down and a message says it will not be functioning for several days. Please respond ASAP!!! The customer service on TheKnot is severely lacking, to the point where I am considering closing my account and switching to a different company.

    21 votes
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    63 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Ohhh I am so glad to get to share some great news with you today. Our Tech team just confirmed that a fix was deployed this afternoon to fix the editing issue we are having with the Accommodations section of the wedding website admin. You should be able to add, edit and remove items in your accommodations and have these changes stick. We are so very sorry this took so long to get resolved, but you have been so patient – and we really appreciate you!

    Please do let us know if you still notice any edits that are not saving and we will revisit this on your account.

    XOXO,
    Your Customer Experience Team

  10. Allow guests to input email address when they RSVP

    Due to the COVID-19 situation, and the ever-changing world because of it, it would be useful to have an option for guests to enter their email (required?) when they RSVP so that we can email them if/when plans change.

    This would be a valuable feature. You could make it a toggle option for the bride/groom who are making the website, so if they want to use it they can.

    13 votes
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you for checking in.

    Your guests have the option to enter their contact phone number or email address at the end of their RSVP. Their contact information should be imported into your Guest List. Our system will send your guests a 30 day reminder if they opt in to Text or Email.

    Now that their contact information is in your Guest List Manager, you can also use their contact information to send them updates manually.

    Please note, this is not a required field, your guests can opt out of both options, by checking the box for “Get a RSVP confirmation and updates about Jane & Jon’s Wedding”.

    For more information, please email Customer Experience Team at Help@theknot.com

  11. Domain Purchase | Error Processing Request

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the ability to purchase a customized domain name; we do apologize for the inconvenience. The Tech team is working urgently to find the cause and solution.

    We really appreciate your patience and understanding. We will notify you via email once the issue is resolved.

    XOXO
    Your Customer Experience Team

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website dashboard and continue with your domain purchase or renewal. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Have a great day!

    XOXO
    Your Customer Experience Team

  12. Can't Create URL

    When trying to create our website, it won't move past the URL creating section. We type one in and it will not do anything. What do we do?

    4 votes
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    5 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  13. Wedding Website is not working

    When guests try to search for our wedding website on theknot.com or by using the website URL, the error message "Oops!
    We're having trouble finding that page" is displayed. This is the ONLY method my guests can RSVP and access wedding information. I need this fixed ASAP! If I had known this was going to be an ongoing issue, I would have gone with a different planning website altogether!

    30 votes
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    11 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  14. Newlywed Fund Not Working - Guests Can't Donate

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page and Newlywed Fund; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    5 votes
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    67 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your patience!

    We are happy to see the our Tech team was able to find a solution today for the Newlywed Fund issue that you helped us find, where your guests were not able to contribution to your fund. We have checked quite a few accounts and it all seems to be working well.

    Take a moment to view your website, as a guest would, without being logged into your account on The Knot and if you still see an issue, let us know. We are hoping that 100% of you will not see any issues and the guests will find this is a convenient way to send you a gift.

    Thank you – again – for sending your report over early. It helped us see the scope of this issue and it helped Tech find a solution.

    xoxo,
    Keri
    Sr. Manager, Customer Experience

  15. Need to allow styling of text (specifically hyperlinks)

    I'm using the Vintage Mountain theme, and hyperlinks are styled exactly the same as regular text. It makes it impossible to see where links are. Actually, looking closely, it appears that it may use a font that differs ever so slightly, but only if you get right up close to the screen. This is kind of a blocker for us for how we wanted to lay out our website.

    3 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  16. Wedding Website "Page Not Found"

    We JUST sent out our Save the Dates and we're already getting feedback from guests that they can't access our site! I tried to view it myself and I can't access it either. I saw so many posts in forums warning against using The Knot for their wedding website and I am beyond disappointed that they were right.

    32 votes
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    6 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  17. Link to website broken in The Knot's couple search feature

    When we type in the URL for our website into our search engine, we are able to access our website just fine. When we search "the knot kyle baldwin hannah kraus" on Google, we can access the link to our website just fine. HOWEVER, when we try to search our website through The Knot's couple search database, we are given a 404 error message saying that the page has eloped. It appears that it is just the link to our website in The Knot's couple search that is broken, not the website itself. What would the issue be for this?

    14 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website via our couple search tool. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  18. Registry Store Column vs Rows

    List the stores in registries horizontally in a 4 column system to show more of the stores. That way they can stack up as many rows needed but still more than two stores are shown. No one is clicking see more. Your are doing a disservice to your clientele and partnering stores.

    10 votes
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    2 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
  19. Unreliable wedding website

    My wedding invites are OUT AND GUESTS CANT ACCESS MY WEBSITE!! Says oops page cannot be found since WEDNESDAY OR THURSDAY!!!

    This is very upsetting.

    21 votes
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    5 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  20. Can we have the option to edit (remove) the time after we entered it in?

    My fiance unknowingly added the times for our ceremony and reception when I didn't want to include that in our website yet. We are about to send our save the dates and all I want to provide to guests is the date and location of our ceremony/reception. No granular details yet until we send out the invitations. However, there is no option to deselect a time. I can only change it.

    22 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
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