The Knot All-In-One Wedding Planner - Forum

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  1. Domain Purchase | Error Processing Request

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the ability to purchase a customized domain name; we do apologize for the inconvenience. The Tech team is working urgently to find the cause and solution.

    We really appreciate your patience and understanding. We will notify you via email once the issue is resolved.

    XOXO
    Your Customer Experience Team

    0 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website dashboard and continue with your domain purchase or renewal. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Have a great day!

    XOXO
    Your Customer Experience Team

  2. Newlywed Fund Not Working - Guests Can't Donate

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page and Newlywed Fund; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    5 votes
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    56 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your patience!

    We are happy to see the our Tech team was able to find a solution today for the Newlywed Fund issue that you helped us find, where your guests were not able to contribution to your fund. We have checked quite a few accounts and it all seems to be working well.

    Take a moment to view your website, as a guest would, without being logged into your account on The Knot and if you still see an issue, let us know. We are hoping that 100% of you will not see any issues and the guests will find this is a convenient way to send you a gift.

    Thank you – again – for sending your report over early. It helped us see the scope of this issue and it helped Tech find a solution.

    xoxo,
    Keri
    Sr. Manager, Customer Experience

  3. Site Issue: Registry Page | The Knot Newlywed Fund

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting the Registry page; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website registry. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  4. 24 votes
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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to see your Newlywed Fund within your wedding website. Your guests should be able to access your registry as well. We really appreciate your patience while they worked through that.

    Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  5. Make App available for International Users

    Make App available for International Users

    25 votes
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    9 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We are so sorry our App is not available in countries outside of the USA and Canada. You are still able to create and access our features through desktop. As an alternative, you have some options with one of our international partners.

    Mexico – bodas.com.mx
    Chile/Argentina – matrimonios.cl
    Brasil – casamentos.com.br
    Colombia – matrimonio.com.co
    Peru – matrimonio.com.pe
    Uruguay – casamiento.com.uy
    France – mariages.net
    Italy – matrimonio.com
    UK – weddingwire.co.uk
    Portugal – casamentos.pt
    Spain/Asia – bodas.net

    Let us know if you have questions. Thanks for your understanding.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  6. Registries not updating - PB, WS, BBB, Amazon, Pottery Barn, West Elm and Williams Sonoma

    Hi there!

    Currently, the registry feed we receive from some of our partnered retailers is not coming over timely. Examples may include Pottery Barn, West Elm, Williams-Sonoma, PBKids, Bed Bath & Beyond and Amazon. Our team is working with each retailer to make sure their systems are sending over your updated items and purchases as quickly, and cleanly, as possible. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    We are happy to let you know that the issue with your registries has been fixed. The individual items on your registry should be showing as expected now.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details. We do recommend using either Google Chrome or Firefox.

    Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  7. Wedding website redirecting to ‘We’re sorry, but something went wrong”

    Hello,

    We really appreciate you checking in. We are experiencing some issues with our site, which is affecting our couples Wedding Website; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    5 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello!

    Thank you so much for your patience!

    Tech has given us the all clear; you and your guests should be able to access your wedding website. We really appreciate your patience while they worked through that.

    We do recommend using either Google Chrome or Firefox and make sure that your browser is updated to its most current version.

    If you’re still encountering an error please let us know. Our email address is Help@theknot.com

    XOXO
    Your Customer Experience Team

  8. Website

    The wedding website tool has an Error 404 message when attempting to access it for editing.

    79 votes
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    17 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing. Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  9. Unable to edit wedding website | Editing tool is not working:

    Hi there!

    We are so sorry some of you are having issues editing your wedding website dashboard. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. With your help and information, we hope to find a solution for you and many of our other couples.

    Thank you for your help - and your patience.

    Please copy/answer the following in your email:

    Email address on your account:
    Names on your account:
    1. Where…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Our Tech team has advised us that the issue with your wedding website page not loading correctly is because of an outdated browser. Before you reattempt to access your wedding website dashboard, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  10. My Website isnt publishing

    Good Afternoon,
    Hope my message finds you well. However its with great disappointment that I write to you. We purchased a website through you guys, but the site wont publish. We have purchased save-the-dates and arent able to send out due to this issue. Ive looked at your website and there is no resources available for my site not publishing. If you look at your comments section, you will see I am not the only one having this issue. I understand supposedly these websites automatically publish themselves, but when you type in the URL it simply tells you page not…

    7 votes
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    10 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you for reaching out to us here.

    If you’re having issue publishing your wedding website, please call customer service at 877-843-5668 or send and urgent email to Help@theknot.com with your account information.

    XOXO,
    Your Customer Experience Team

  11. Website changes to Guest List Manager -

    The new change of ONLY being able to see the guest list by household and NOT being able to organize it by a guest's RSVP is VERY frustrating and limiting to the usability of the manager.

    It's also VERY unappreciated that this change came unannounced. I am getting married in less than two weeks, and having this change implemented at this point in time is very frustrating. Yes, I was able to export my contact list, but it also means that I'll be that much less likely to use The Knot from here on forth.

    96 votes
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    completed  ·  19 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  12. Registry Note unable to change font color

    The background for our website is dark purple and does not show Black font all too well. I have updated the font area to all white, but the Registry Note section is still in black. How can this be updated?

    33 votes
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    11 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are happy to let you know that the issue with your registry page has been fixed. The message on your registry page should now be legible.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  13. missing wedding website error 404

    We are getting the 404 error message and not able access or edit our wedding website. We just sent out our save the dates with it yesterday :( Help!

    6 votes
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    11 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing.

    Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  14. 404 while on website!

    I'm having issues - I can go to my external website from the knot.com I cannot manage the website. The error is saying "404
    Sorry, it looks like that page has gone missing".

    25 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing.

    Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  15. Can't Export Guest List

    We are so sorry some of you are finding that you are unable to export your Guest List. Our tech team is aware and they are working urgently on a fix. We are eager to find a solution for you and many of our other couples.

    Thank you for your understanding - and your patience.

    xoxo,
    Customer Experience Team

    3 votes
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    22 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! The Tech team was able to find a solution to this issue today and you should be able to export your Guest List again with ease. We are so sorry that was down at all, but really appreciate you taking time to report this quickly. It helped us find the solution.

    xoxo,
    Keri

    Customer Experience

  16. Unendorse bigoted vendors

    The knot was a fantastic tool for planning my wedding, however I request that you remove your endorsement of stylist Abby Hartsell for her bigoted refusal of service to a gay couple, as well as endorsements of any other vendors that discriminate based on ****** orientation. I will advise others to find other sources of planning resources until she is removed.

    20 votes
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    0 comments  ·  Vendors  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out to us!
    Most advertisers on The Knot.com are paying advertisers. The others have a free listing but are limited in the information they can supply to potential clients on our site. Recommendations for vendors actually come from other members that have left reviews for vendors based on their past experiences. If you are not satisfied with the services provided, we do encourage you to leave a factual, non-emotional review on our site. This will help other members in the future when evaluating this vendor. You may also consider contacting the Better Business Bureau in your area with this information. We have notified the Account Rep that oversees this vendor so they are aware of this issue you had. If you have questions about the reviews process, you can reach that team at reviewinquiry@xogrp.com. They would love to help any time.
    We are truly sorry…

  17. Text within wedding website is not centered /aligned

    Thank you so much for reaching out to us at Theknot.com! Our Tech team is aware of the text not centering/aligning correctly within your wedding website – we’re so very sorry for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    112 votes
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    58 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I am so excited to send this email – the center align is now fixed and working in your wedding website admin pages. YAY!! You have all been so patient – and have truly helped us by providing all the details about how this was happening in your account. This was a big help in us finding a solution and getting it pushed out.

    Please let us know at help@theknot.com if you are still not finding this working on your page. We have tested many accounts to verify and have found all we tested are working smoothly, but let us know if you find something otherwise.

    Have a great week – and a very happy holiday next week!

    xoxo,
    Keri Sowerby
    Customer Experience Ops Manager

  18. RSVP Email Confirmation not Landing

    Hi there,

    Thank you so much for reaching out to us at Theknot.com!

    We recently became aware that some of our couples are not receiving their RSVP emails, or the emails are very delayed. We have notified our Tech team and they are working to get this issue corrected. We are so very sorry for this inconvenience. In the meantime, please do know that you can view all of your guests within the guest list manager under the All Guests list, and their responses will be noted there.

    If you are looking for the RSVP Messages that come within you…

    12 votes
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    12 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I am so excited to send this email – the RSVP email notification is now fixed. YAY!! You have all been so patient – and have truly helped us by providing all the details about how this was happening to your account. This was a big help in us finding a solution and getting it pushed out.

    Please let us know at help@theknot.com if you’re still experiencing issues with your RSVP notifications. Please remember to check your spam/junk folders as well. We have tested many accounts to verify and have found all we tested are working smoothly, but let us know if you find something otherwise.

    Note: We will not be able to retrieve previous RSVP email notifications. We do apologize for the inconvenience.

    Thank you so much for your patience! Have a great day!

    XOXO,
    Meuy

  19. Newlywed Fund disappearing from view on Wedding Website

    Hi!

    Our Tech team at The Knot is aware that quite a few of our couples have noticed their Newlywed Fund disappearing from view on their wedding website registry page. I am so very sorry if this is happening on your account. We have been looking at this urgently since it was reported last week, and the team is looking forward to pushing a solution out later this week. As soon as we have a fix for all accounts, I will send out another update so you can check your accounts fresh.

    Again, we are very sorry if this is…

    1 vote
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    11 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! We received word today that the disappearing Newlywed Fund profiles has been resolved. A refresh was pushed and we trust that all of you are now seeing your Newlywed Fund when viewing your wedding website as a guest.

    Do let me know if you have any other questions on this. We appreciate your patience – and each of you for reporting this so promptly. The flow of hearing from our members really does help our Team prioritize fixes on the site.

    xoxo,
    Keri

  20. Please give me an option to turn off automatic reminders!!!

    How do I turn off the automatic reminders that get sent to my guests to RSVP?! I’m mortified and horrified this is automatic AND that there is no way to turn them off. My fiancé added the guests emails and I didn’t know (though I can see it being useful for ME to easily send my guests a reminder via the Knot.) and neither of us knew that by adding in guests emails they would get automatic reminders!! But we have allowed guests to send back their enclosed RSVP cards OR rsvp via our knot website. Some guests are getting…

    4 votes
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    4 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out. The guests have an opportunity to sign up to receive this email in two places on our site. Either when they visit your registry page, or when they RSVP for your event. The guest is asked if they want to receive a 30 day reminder email and they then have to choose to enter their email address. This is not an email address we gain any other way, other than the guest entering it. They will only receive this one email reminder from us and no other marketing goes out to them unless they sign up as a member.

    I hope this helps you know where this is coming from. Not all guests will receive the email since not all guests choose to sign up for the reminder.

    Please let us know if there’s anything else we can assist you with. Our contact email address…

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