The Knot All-In-One Wedding Planner - Forum

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  1. How can I make it so the "Honeymoon Fund" shows up at the top of my registry list for guests. I'm worried people won't see it!

    How can I make it so the "Honeymoon Fund" shows up at the top of my registry list for guests. I'm worried people won't see it!

    It does show up at the top on my end of the site, but when I view the "guest" or front-facing version of the site, it shows up at the bottom.

    I think it makes more sense to have it at the top, as it's displayed on the back-end version for me.

    25 votes
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    1 comment  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Unfortunately that is not an option we offer at this time. All registries are automatically displayed in the order of our partnership. Since Theknot.com owns the Newlywed/Cash Fund, it will always be displayed after our partner retailers. We apologize for any inconvenience this may have caused. We are always adding new options and hopefully this will be one that will be added in the near future.

    However you can organize your items in a custom order on your wish list, by updating your Registry Settings: https://www.theknot.com/registry/manage/settings
    Please note; before moving forward with the options below. You have to have a wedding website with us. Otherwise you won’t be able to sort your gifts.

    Steps below:
    1. Log into your membership www.theknot.com
    2. Once you’re logged in Click on this link: https://www.theknot.com/registry/manage/settings
    3. Scroll down to Your Gifts under ‘Gift Sort Order’ select ‘Arrange gifts in my preferred…

  2. My Website isnt publishing

    Good Afternoon,
    Hope my message finds you well. However its with great disappointment that I write to you. We purchased a website through you guys, but the site wont publish. We have purchased save-the-dates and arent able to send out due to this issue. Ive looked at your website and there is no resources available for my site not publishing. If you look at your comments section, you will see I am not the only one having this issue. I understand supposedly these websites automatically publish themselves, but when you type in the URL it simply tells you page not…

    7 votes
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    16 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    Thank you for reaching out to us here.

    If you’re having issue publishing your wedding website, please call customer service at 877-843-5668 or send and urgent email to Help@theknot.com with your account information.

    XOXO,
    Your Customer Experience Team

  3. Unendorse bigoted vendors

    The knot was a fantastic tool for planning my wedding, however I request that you remove your endorsement of stylist Abby Hartsell for her bigoted refusal of service to a gay couple, as well as endorsements of any other vendors that discriminate based on ****** orientation. I will advise others to find other sources of planning resources until she is removed.

    20 votes
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    0 comments  ·  Vendors  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out to us!
    Most advertisers on The Knot.com are paying advertisers. The others have a free listing but are limited in the information they can supply to potential clients on our site. Recommendations for vendors actually come from other members that have left reviews for vendors based on their past experiences. If you are not satisfied with the services provided, we do encourage you to leave a factual, non-emotional review on our site. This will help other members in the future when evaluating this vendor. You may also consider contacting the Better Business Bureau in your area with this information. We have notified the Account Rep that oversees this vendor so they are aware of this issue you had. If you have questions about the reviews process, you can reach that team at reviewinquiry@xogrp.com. They would love to help any time.
    We are truly sorry…

  4. Please give me an option to turn off automatic reminders!!!

    How do I turn off the automatic reminders that get sent to my guests to RSVP?! I’m mortified and horrified this is automatic AND that there is no way to turn them off. My fiancé added the guests emails and I didn’t know (though I can see it being useful for ME to easily send my guests a reminder via the Knot.) and neither of us knew that by adding in guests emails they would get automatic reminders!! But we have allowed guests to send back their enclosed RSVP cards OR rsvp via our knot website. Some guests are getting…

    4 votes
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    7 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out. The guests have an opportunity to sign up to receive this email in two places on our site. Either when they visit your registry page, or when they RSVP for your event. The guest is asked if they want to receive a 30 day reminder email and they then have to choose to enter their email address. This is not an email address we gain any other way, other than the guest entering it. They will only receive this one email reminder from us and no other marketing goes out to them unless they sign up as a member.

    I hope this helps you know where this is coming from. Not all guests will receive the email since not all guests choose to sign up for the reminder.

    Please let us know if there’s anything else we can assist you with. Our contact email address…

  5. 1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. missing wedding website error 404

    We are getting the 404 error message and not able access or edit our wedding website. We just sent out our save the dates with it yesterday :( Help!

    6 votes
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    41 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing.

    Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  7. 404 while on website!

    I'm having issues - I can go to my external website from the knot.com I cannot manage the website. The error is saying "404
    Sorry, it looks like that page has gone missing".

    25 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing.

    Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  8. Website

    The wedding website tool has an Error 404 message when attempting to access it for editing.

    79 votes
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    17 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing. Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  9. Registry Note unable to change font color

    The background for our website is dark purple and does not show Black font all too well. I have updated the font area to all white, but the Registry Note section is still in black. How can this be updated?

    33 votes
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    11 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Hello,

    We are happy to let you know that the issue with your registry page has been fixed. The message on your registry page should now be legible.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  10. Unable to edit wedding website | Editing tool is not working:

    Hi there!

    We are so sorry some of you are having issues editing your wedding website dashboard. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. With your help and information, we hope to find a solution for you and many of our other couples.

    Thank you for your help - and your patience.

    Please copy/answer the following in your email:

    Email address on your account:
    Names on your account:
    1. Where…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you so much for your patience!

    Our Tech team has advised us that the issue with your wedding website page not loading correctly is because of an outdated browser. Before you reattempt to access your wedding website dashboard, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

  11. Registries not updating - PB, WS, BBB, Amazon, Pottery Barn, West Elm and Williams Sonoma

    Hi there!

    Currently, the registry feed we receive from some of our partnered retailers is not coming over timely. Examples may include Pottery Barn, West Elm, Williams-Sonoma, PBKids, Bed Bath & Beyond and Amazon. Our team is working with each retailer to make sure their systems are sending over your updated items and purchases as quickly, and cleanly, as possible. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    0 votes
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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there!

    We are happy to let you know that the issue with your registries has been fixed. The individual items on your registry should be showing as expected now.

    If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details. We do recommend using either Google Chrome or Firefox.

    Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

    Let us know if you have any additional issues or questions. Thanks again for your continued patience!

    yours. truly.
    Customer Experience Team

  12. The Knot Planning Features - Maintenance Outage Planned

    To our Couples:

    Please note that we have scheduled/required maintenance that will happen on our sites tonight/tomorrow morning. Starting around 12 midnight (10/25) until about 4am, eastern time. We hope that this will continue to push great planning features forward for you and your guests. Thanks for your patience as we get this done as soon as possible.

    yours. truly.
    Customer Experience Team

    0 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. JJ and Alison was efficient

    Excellent support team! One of the best I've ever used. Customer Care JJ and Alison was efficient and took care of my problem immediately.

    3 votes
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    0 comments  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Ciera responded

    We are so happy to hear that! Thank you for the wonderful feedback. We hope you have an amazing day!

  14. Website & Guest List Down for Maintenance - 10/18/18 - 1am-4am/EDT

    Our Website and Guest List systems are scheduled to be down for maintenance on Oct. 18 from 1am-4am/eastern time. This will help make sure our sites run better in the future. Thanks for your understanding.

    0 votes
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can A Duvet Cover Be Used On Comforter?

    The Idea behind of duvet cover is used on comforter i.e to protect the comforter by using a duvet cover, AnyaLinen duvet cover is a high-quality product is available at affordable price.

    1 vote
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    completed  ·  0 comments  ·  Blog  ·  Flag idea as inappropriate…  ·  Admin →
  16. Instant editing of Reviews

    It would be nice to instantly edit your review like Yelp, wedding wire etc.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Website changes to Guest List Manager -

    The new change of ONLY being able to see the guest list by household and NOT being able to organize it by a guest's RSVP is VERY frustrating and limiting to the usability of the manager.

    It's also VERY unappreciated that this change came unannounced. I am getting married in less than two weeks, and having this change implemented at this point in time is very frustrating. Yes, I was able to export my contact list, but it also means that I'll be that much less likely to use The Knot from here on forth.

    96 votes
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    completed  ·  20 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  18. Reception line - please!

    As a guest, I've just attended my second wedding where I never got to meet the couple (as in, I have never been introduced to them, ever). Please encourage brides and grooms to ensure that there is a reception line or an early opportunity (leaving the church or entering the reception room) to greet and thank each of their guests. Guests spend time shopping for you and traveling to and attending the wedding and reception. Some of your guests (like me and several at our reception table) are older and cannot stay until the end of the dancing to meet…

    1 vote
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    0 comments  ·  Ideas + Etiquette  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Ciera responded

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

  19. Can't Export Guest List

    We are so sorry some of you are finding that you are unable to export your Guest List. Our tech team is aware and they are working urgently on a fix. We are eager to find a solution for you and many of our other couples.

    Thank you for your understanding - and your patience.

    xoxo,
    Customer Experience Team

    3 votes
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    31 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news! The Tech team was able to find a solution to this issue today and you should be able to export your Guest List again with ease. We are so sorry that was down at all, but really appreciate you taking time to report this quickly. It helped us find the solution.

    xoxo,
    Keri

    Customer Experience

  20. 1 vote
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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