The Knot All-In-One Wedding Planner - Forum

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  1. The Knot Checklist

    Not an idea... more so a compliment. I just have to say, I would have been 100000% lost without the knot's checklist during planning. I rave to everyone that it's been my bible during wedding planning. Thank you times a million!

    1 vote
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    0 comments  ·  Checklist  ·  Flag idea as inappropriate…  ·  Admin →
  2. RSVP Emails - These are not for my event!!

    Hi Everyone!

    Are you getting RSVP emails that are for someone else's event? Or you haven't even set up your website and guest list and random people are sending you RSVPs?

    We did discover an issue yesterday that is causing some RSVP emails to be sent to the wrong member. So sorry for this frustration!!

    We are actively looking at why this is happening so we can stop the influx of email notifications that are not truly for you. Thank you for your patience. We are hoping that a hot fix will be done before the weekend in all accounts…

    0 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Great news!! We found the bug behind these emails and it has now been fixed. RSVPs were landing in the right accounts but the notification emails were being misdirected – as you experienced.

    Thank you for taking the time to report this early. We were able to find the reason behind the system bug because of the early reports – thank you again!

    We hope you enjoy the rest of your day. If you see any new RSVP emails that land any time after 12:00 noon, eastern time, please let us know as this will need to be reviewed fresh.

    Talk soon,
    Keri
    Customer Experience Manager

  3. I disagree with your ideas on daytime formal and semi-formal wear for gentlemen: morning dress vs morning suit vs stroller

    Morning dress is cutaway coat, vest and stripped pants

    Morning suit is cutaway coat, vest and pants of the same color

    Stroller (black lounge) is black (or charcoal) peaked coat, vest and stripped pants

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for sending over this feedback. I will make sure our Editorial team has this for review as they look at articles that mention these guidelines. I really appreciate you taking time to send this over.

    XOXO,
    Keri

  4. The new guest list looks good but there are no totals anymore?? I'd love to see a total column.

    The new guest list looks good but there are no totals anymore?? I'd love to see a total column.

    1 vote
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    We are very excited about the new Guest List Manager also! When you are in your Manager, click on Event Summary. The totals are available here so that you have them for each event in its own place.

    Enjoy the new Guest List!
    XOXO
    Keri

  5. The new guet list manager is amazing!

    Thank you for the household view update!! It couldn't have come at a better time! Right before I need to send out my invitations. This makes it so much easier!

    1 vote
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    2 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  6. The Knot Newlywed Fund - your Cash Registry Solution is here!

    https://www.theknot.com/registry/newlywed-fund-cash-wedding-registry

    We are so excited to announce The Knot Newlywed Fund is now available for all couples on our site. Here is how it works:

    Create a Free Cash Registry: Get inspiration from our list of wedding funds or ask for anything else you can imagine.

    Get Gifted: When guests contribute to a fund or group gift, we'll automatically transfer the money to your bank account.

    Track Your Contributions: Take a peek at the goal progress of your funds and find out who gifted what 24/7.

    Read all the FAQs for more details - and enjoy getting just what you…

    3 votes
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    completed  ·  10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. RSVP - error when guest submits their reply

    Thank you for your patience. We have a known issue that is being fixed today. Many of you have let us know that when your guests try to submit an RSVP they are seeing an error, however, the information is still coming over to you and it is also duplicating their multiple attempts as new entries in your Guest List Managers. So sorry for this frustration.

    We have found the bug in the system and now we are working on pushing a fix out as soon as possible. We hope you will see it fixed by end of day, but…

    0 votes
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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wedding Program format

    On your "What do you include on there ceremony?" suggestion page, there is a variety of different ceremony types. However, there is nothing for Episcopal ceremonies.

    2 votes
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    1 comment  ·  Ideas + Etiquette  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out. I am glad you found the article at: https://www.theknot.com/content/what-should-the-wedding-program-include

    The list provided is mentioned as some examples of the program types, but it definitely is not all inclusive. We are always trying to bring a broad range of styles and religious styles to these articles, but unfortunately, we can’t cover everything every time. I will make sure the editorial team has your comments so when they are scheduled to update this article they can look into adding Episcopal ceremonies in their updates.

    XOXO,
    Keri

  9. Your filters don't work correctly

    I have had the hardest time finding CHRISTIAN ministers to marry my fiance and I in the Philadelphia area. Most officiants who come up are usually interfaith and perform non-religious services as well. You have filters that allow me to specifically select Christian officiants, yet the first result that comes up is a Jewish wedding group. And I barely see any Christian ones. Obviously the Christian filter does not work, or if you just don't have Christian-specific officiants in the area your site should say "0 results" instead of listing others.

    1 vote
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    0 comments  ·  Vendors  ·  Flag idea as inappropriate…  ·  Admin →

    We are glad you are using the site. The vendors listed on our site are those that have chosen to be listed on our site. We would love to have more ministers in all faiths, join our lists, but this is not something we can populate before they reach out to us. It is unfortunate that in the area you are looking there are not the Christian ministers you were hoping to find. We do hope you are able to find the perfect person for your ceremony, and when you do, you may ask them to consider reaching out to The Knot so the next couple has someone in that category to choose from.

    We definitely are trying to enhance the areas of our Local Vendors where there is limited choices, and we will keep this in mind as we move forward in looking for new vendors in Philadelphia.

    XOXO

  10. Ability to hide the wedding date on website until you have a date picked out

    Like other wedding planning and registry websites, The Knot should have the ability to hide the wedding date on their website until a date is chosen. For my engagement party, I created a website with my registry information so guest would be able to navigate themselves there. Unfortunately, The Knot requires you to to pick a wedding date for your website even if you haven't picked a date! Very confusing for guests!

    60 votes
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    19 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Address Export

    When I export my guest list, the address lines, city, state, ZIP, and country all export into the same cell. I wish these remained separate fields, so I could upload the excel document into my invitation template.

    24 votes
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    10 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Thank you for visiting! When exporting your Guest List Manager, the addresses are broken into 6 different cells. The addresses are no longer exported onto one line, but multiple lines. See examples below:

    Street Address 1
    Street Address 2 (Unit/Apt#)
    City
    State/Province
    Zip/Postal Code
    Country

    Please let us know if there’s anything else we can assist you with. Our customer service email is Help@theknot.com

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  12. Add The Trevor Project to the list of approved charities

    The Trevor Project is the leading national organization providing crisis intervention and suicide prevention services to lesbian, gay, ********, transgender and questioning (LGBTQ) young people ages 13-24.

    Please consider adding the Trevor Project during the next review of the charity line up.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you for reaching out about our program, The Knot Gives Back. We are very excited to be able to offer charity partners to our couples so that all purchases can qualify for a donation being made. Right now we partner with JustGive.org and they provide us with the 100 charities currently offered. We are hoping that in the months to come we will be able to open up this portal to include many more charities, as so many are available and our couples each want one that speaks just to them.We have put your charity on The Knot’s list for future consideration and will reach out if it’s selected to be added.

    Thank you!

  13. No set date

    I'd like for there to be a way to have a wedding site up and running while a date is being changed/finalized.
    A year & season would do the trick. Ex. "Spring 2018" instead of "April 25, 2018"

    40 votes
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    completed  ·  2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  14. I love that I can sort by party in the app. It makes no sense that I can't sort that way online.

    It's great that I can sort by Party in the app. It makes no sense at all that I can't do that online. What's more, it doesn't make sense that adding someone to a party doesn't give you the option to import that existing address. I don't need The Knot to tell me the spouse of someone is missing an address if their address is already attached to a party leader.

    4 votes
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    completed  ·  0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  15. Customer Service - Phone is currently down

    Hello!

    Thank you for reaching out to us!

    Unfortunately our phones are down. Tech is working urgently to get them fixed. In the meantime please send all of your inquiries to newtools@theknot.com.

    Thank you so much for your patience and understanding!

    0 votes
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    3 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello!

    Thank you so much for your patience and understanding! Our phone has been restored.

  16. Budgeter recommened amounts should update when you delete something

    I am skipping a lot of traditional wedding expenses, so when I delete items off the list in the Budgeter, I wish it would update the recommended amounts under the remaining budget items. For example, I am not having a wedding planner, and if I delete this item or enter "$0.00", I wish the tool would automatically allocate the recommended amount for a planner to other items on the list.

    3 votes
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    1 comment  ·  Budgeter  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    We really appreciate your reporting this over to us. Our Product Team for the Ultimate Checklist/Budgeter does know this is an issue and we will be focused on getting this updated toward the middle of 2017. Your feedback is key in helping them know this is an issue our members want to see corrected.

    We hope you can find ways to use and enjoy the product in the meantime.

    Enjoy your planning!
    XOXO,
    Meuy

  17. Make the site more user friendly

    Make a registry settings page, it takes a long time to figure out how to delete registries. "Display Settings" is not intuitive.

    1 vote
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    0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    This is a great suggestion! We will definitely pass this along to our Product Design team for consideration.

    Enjoy the site!
    XO,
    Meuy

  18. Ability for site visitors to see RSVPs and Guest List

    I would like to have the option for guests to rsvp and leave comments similar to evite. We are having a destination wedding and it would be nice for others to know who is attending to arrange travel plans.

    4 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    We unfortunately do not give your guests a full view of the guest list. This is a privacy issue between you and each guest and while it may seem helpful upfront, it can bring some drama with it that no couple needs. We are hoping this might be in a future update, but it is not on the schedule as of now.

    Yes, we do provide the option for each of your guests to leave a comment/message at the end of their RSVP. Unfortunately the notes are only included in the email RSVP confirmation and your exported Guest List manager. Our Tech team is looking for a way to add the messages to your wedding website Guest List page. We’re hoping this tool will be available soon.

    Enjoy your planning!
    XOXO,
    Meuy

  19. How can I choose a charity/organization that is not listed?

    I would like to donate to a Developmental Disabilities County Board. We should be able to nominate a charity.

    1 vote
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you for your inquiry.

    Unfortunately we don’t take requests to list specific charities. You will need to choose from our existing list, through our partner, JustGive.org. To learn more, please visit our Charity FAQ; https://www.theknot.com/registry/charity

    Hopefully we’ll be able to make some changes to this in the future. We do apologize for the inconvenience.

    Enjoy your planning!
    XOXO,
    Meuy

  20. Personal Songs - Sharing a Resource

    Hello, I wanted to share a unique gift idea with your audience. My daughter who recently got married had a custom song made by company called Downwrite. They apparently have a number of artists and you can choose an artist to write your personal song. Here's their website: https://www.downwrite.com

    1 vote
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    0 comments  ·  Ideas + Etiquette  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Great news! We love hearing about other vendors.

    If you’d like your vendor to become a local vendor that appears on The Knot website please ask them to sign up at The Knot for Local Businesses – https://partnerssignup.theknot.com/. The link will walk your vendor through the process of getting their business up on the site.

    Or they can send us an email at theknotprohelp@theknot.com. Tell us a bit about the business, service area, and how we can contact them (phone and email preferred). A local sales rep will be contacting the vendor within 24-48 business hours.

    XOXO,
    Meuy

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