Hi there!

Thank you so much for checking in.

We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

If you don't mind, please help us track down the root cause of this issue by emailing us the following details (see below).

Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.

1. Your website URL:
2. What browser & version are you using?:
3. Where did it happened - desktop/mobile/app:
4. Specific issue/error and the steps you took when you received it:
5. Screenshot of the issue/error:

Thank you so much for your time and patience!

XOXO,
Your Customer Experience Team

We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize it doesn't feel that way right now, but we're fortunately nearing the end of this transition, and our teams are working urgently to make sure all of you are able to properly manager and edit your event information.

While I don't have an exact date/time for the fixes, we are working on the following:

The Wedding - this section can now only be edited from your main Website Dashboard, not within your Manage Pages (on the Left Nav in Wedding Website). Some couples are also seeing the changes made here are not saving and this is actively being researched.

Ceremony/Reception locations - you may be seeing that either your location is not saving, is saving but then pulls the wrong address, or it saves and you notice a few days later it has now changed. Again, Tech is working on finding a solution that will stick so that your guests know the proper place to go.

Times changing to a.m. or 12 a.m. - There is a fix that will be pushed early this week to help keep the times aligned as entered in all of your events.

Wedding Party - Right now on our new accounts you are not easily able to manage your Wedding Party in the format we provide. The Tech team is still finding a solution that will be pushed out to all new accounts. This is just taking more time. Thanks for your extra patience on this. In the meantime, you can add an extra page and put in your Attendants manually until our formatting is corrected.

Guest List/RSVP inconsistencies - Our Guest List is under a full rebuild and we are almost done with this much needed refresh. Your information entered should now be staying in your guest list manager and as long as guests have been assigned to each of your events, they will be able to RSVP for each event. You can check their event status when you look at your list by All Households instead of the general list that opens when you first visit the page.

Event Order - Right now the site is showing your events in the order they were entered. We know this needs to show chronologically, and until we can get that pushed out in the next month or so, the only option is to remove your events and enter them again in the order they will be hosted. For example, you may want Rehearsal Dinner, Wedding, Morning Brunch as your order. This is important: before you delete your events and add them back in, please export a copy of your Guest List, so you can go back in and manually add any RSVP notifications you already received from your guests, as those will not follow you when you enter the Events again.

Photos - You may start seeing a change to how the photos are formatted in your wedding website album. This is in hopes to give your guests the best view of your uploaded photos.

We also know there are issues with photos being uploaded into your events, stories and cover photo pages. I am sorry this fix is not scheduled for early this week, but it is top of mind to our Tech team and they are hoping we will see progress on this much needed refresh very soon. We know this is so important to each and every one of you - and all of this is so very important to us too. We want to make your planning an easy process and we know these past few months have been difficult. Thank you for your understanding and patience. We definitely want the end of this journey to be a better experience for you, for your guests and all other couples using our site.

XOXO,
Your Customer Experience Team

Members -

So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for your guests. This does include including Accommodations on their own tab AND in the details tab on your website. Unfortunately, there is not an option to customize this feature to appear under just one tab. If you do not have any need to add hotel accommodations, you can hide this tab under the accommodations section on your wedding website. 

We would love to hear your feedback so we can pass this along to our Website Tech team as they look at how this feature is being used by your guests. Ultimately, your feedback will play a big part in how we move forward with this testing and our website design. Feel free to leave your feedback here or email us directly at help@theknot.com.

Thank you - again - for reaching out.

xoxo,
Customer Experience Team

I really don't like that I can't create or delete boards. I have an old one that didn't transfer over well but the board itself is still there. I'd like to delete it and make a new one, but the only one I can use right now is "Things I love" which is the automatic one.
I also cannot move existing favorites into either of the boards. If I unfavorite and re-favorite, it just appears in the automatic board.

This is not helpful!

I used to love this site and left for a while because I was only thinking about weddings and not actually planning one. I come back now to start thinking about it again now that it's closer in my future and I cannot use the website because it is not user friendly!

I'm not on board with the new budget tool/checklist/vendor list. The layout is very confusing, particularly with the budget tool. I wish there were a way to input the actual amount spent, and if it it less than recommended, the extra money not spent could be redistributed to a different category(ies) of my choice. I also use WeddingWire, and I really like their budget tool because it is set up that way, but I'm not crazy about the layout of their wedding websites/guest list manager. Perhaps I would only need to use The Knot if the budget tool were more useful in a real life sense. I think couples generally will categorize their personal priorities for their budgets; allowing the budget amounts to be reallocated to their liking would make it much more usable in a practical way.

On a side note, I think a seating chart feature would be super helpful. I do not want to get a posterboard and move pins around when working my seating chart. It would be much each easier if a feature could be added so users can create a mock-up of their reception space and move tables/guest seats, similarly to WeddingWire's seating chart feature.

I would like to move the "Things to Do" section with all of it's functionality to a new Wedding Website page I made, "Learn more about the venue," since I don't think it really belongs under "Details" and it is making my "Details" page insanely long, because all of our accommodation suggestions are on that page too.

Along the same lines, this would allow users to be able to duplicate the Things to Do page in order to create a Places to Eat page with the same functionality.

I believe this change was suggested before and was incorrectly marked as "completed". Completed makes it sound like the change was made, which it wasn't, so "Under Review" or "currently denied" would have been more appropriate, and still would have allowed users to comment and upvote.

https://help.theknot.com/forums/263843-theknot-com-ideas-feedback/suggestions/12825762-ability-to-move-the-pre-created-sections-to-other

"It would be nice to be able to drag and drop the pre-created pages onto a different page on the website. I also do not see a place where I can "duplicate" a pre-created section theknot had created on the website. Whenever I want to create a new section, it's only a standard/basic format. Having this would be helpful."