The Knot All-In-One Wedding Planner - Forum

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  1. I would like there to be a way to change which registry is the primary one

    I cannot seem to find a way to switch which registry shows up on the top of our registry page. Right now our two "minor" registries are showing up on top and we would like our "primary" one to be on top so that people are inclined to go to that one first.

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    0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Meuy

  2. App freezes / closes every time I use a filter

    We have heard from a few members that their Planner app continues to freeze and close down any time you use the venue filter feature. We are very sorry that is happening and we are definitely continuing to investigate so we can get a fix pushed out as soon as possible. We will keep you posted in our Forum page as soon as a fix has been released.

    Talk soon,
    Keri

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    planned  ·  1 comment  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  3. Android Only - Registry Admin Features Not Working

    We're sorry for the issues you're having while managing your registries through our app on Android devices. Our Tech team is in the process of making some changes to our system, which has resulted in a temporary error affecting how you view and manage your registries. The good news is that this is only affecting your view on the app, but not your guests view of your pages.

    While we work to resolve this issue, here are some important details that you should know...

    1. Don't worry! Your registries have not been removed from your account. When you preview your…

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    under review  ·  0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
  4. Photos showing as white boxes

    Currently reported bug on wedding websites: Photo preview squares showing as white boxes instead of photo previews.

    We are aware that for some accounts the photo albums are coming up and only showing white boxes, rather than a preview of the photo. I am very sorry this is affecting your account. Our Tech team is working on this urgently and we hope to see a solution early this week. We have seen that if you refresh the page/URL a few times it may start showing the pictures as expected. We know this is not ideal, and not all of your…

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    under review  ·  1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  5. Instagram Update - Hashtag Albums No Longer Working

    On December 11, 2018, Instagram will stop auto-importing photos into Wedding Websites. You'll still be able to upload your Instagram photos directly to your site. If you created an album with a hashtag, it will instead appear as a link for guests to view your photos on Instagram.

    We are very sorry for if this causes issue on how your website is already set up. Unfortunately, we were just informed that Instagram is making this change on their side and we do not have a way to work around this.

    If you are still looking for a way to gather…

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    0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  6. Did you email TheBump last week?

    Dear Bump Members,

    We recently discovered that part of our email system was down for about 10 days, which resulted in the loss of many incoming emails. We apologize if your recent email has not been addressed by our Customer Experience Team yet. Our Tech team was able to resolve the issue with our email system earlier this week, and we have recovered a list of email addresses that tried to contact us during this down time. However, the content of each email was not able to be retrieved.

    We are so sorry for the delay in dealing with your…

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    started  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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