The Knot All-In-One Wedding Planner - Forum

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  1. [Guest List] The RSVP section should be more customizable.

    We need to be able to customize the RSVPs way more on our wedding websites.

    Here are some things I would like to see:
    - Customize the wording of "accept" and "regret" and ability to add more options (e.g. accept happily, regret with sorrow, not sure yet, etc.)
    - Ability to add additional customized parts of the RSVP form, like song requests or advice for the couple, etc.
    - Under no circumstances should people NOT on the guest list be able to RSVP. That's just a basic must-have that should have been implemented from the beginning.

    I've read on this…

    1,055 votes
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    325 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    It is truly like Christmas morning around here. The Secure RSVP feature is now in place for you to use on your wedding website and guest list manager. YAY!!

    I know a number of you have events that are already passed – but please cheer along with us. Thanks to your feedback and voting here in our forum, this has been a major priority for 2016 and you made this happen.

    For those of you still looking for a way to make your RSVP limited to only those on your guest list, check out this quick instruction video:

    https://www.youtube.com/watch?v=txh2qwjcKMI

    What else is new on the Guest List Manager/RSVP features?

    *You can now limit the events each guest can RSVP for when you have them entered in your Guest List manager.

    *Guests are now prompted to RSVP in their party leader groups – so families can RSVP at the…

  2. Website Admin Features. Fixes still pending

    We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

    These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize…

    406 votes
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    142 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager and make any necessary adjustment as needed. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  3. Guest Accommodations - Duplicated on Wedding Website

    Members -

    So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.

    We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for…

    345 votes
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    completed  ·  170 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Have "Accept" or "Decline" rather than a checkmark or an X.

    Customizable would be ideal, but I'm afraid that the X and checkmark options might be confusing. I'd like it to say "Accepts with Pleasure" or "Declines with Regret" or something along those lines.

    275 votes
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    64 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  5. [General] The Knot should be more conducive to same-sex weddings.

    I am in a lesbian relationship and getting married in May. I have been using your checklist, budgeter, and other parts of your website, and for the most part it is very helpful. However, one complaint I have is that I have to modify everything to remove the "groom" aspect and restructure it for two brides. It seems like this would be a fairly simple fix of having an alternative checklist for same-*** couples, probably one for men and one for women. I know The Knot tries to be inclusive but this is a pretty big oversight in terms of…

    238 votes
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    completed  ·  48 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. [Wedding Website] Some photos I upload come out sideways.

    Is there a way to edit the photos I upload?

    228 votes
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    completed  ·  179 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Text Alignment to Wedding Websites

    Currently, most of our Wedding Website designs are not offering the ability to align text in a custom fashion. We would love to hear from our Couples that are designing their sites about this feature. Let us know if you enjoy having the alignment decided for you or if you still see a need for us to allow this customization. We need your feedback.

    Thank you for taking time to give your feedback.
    Customer Service

    190 votes
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    completed  ·  97 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. RSVP button not working

    The RSVP button on our website is no longer working! Tried different browsers & computers. Also tried turning RSVP functionality off and on. Any ideas?

    Thanks,
    Sang

    178 votes
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    234 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

    Our Tech team has just reported that the issues with our RSVP feature have been fixed. Please have your guests try to submit their RSVPs again, and let us know if you hear of any lingering issues.

    Enjoy the rest of your planning!

    XO,
    Meuy

  9. [Budgeter] I have ideas for the future Budgeter.

    I think the new look of the site is great. It feels more organized and the design is cleaner and easier to understand. This makes for a much better user experience. I would just like to comment on some functionality when you do update the Budgeter tool. It would be great if once you put in an "actual" amount, it would re-calculate and recommend how to re-organize the budget. For example, the Budgeter is recommending spending $500 on my wedding band. However, I know my wedding band is going to cost at least $1000. It would be great if I…

    163 votes
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    18 comments  ·  Budgeter  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for taking the time to send your feedback! We really appreciate the thoughtful feedback on the future Budgeter.

    We’d love to hear more of your thoughts on the Budgeter and other future tool improvements. If you would be interested in scheduling a 30 minute feedback session, please contact me directly at ideas@xogrp.com.

    If you’d like to access your old budgeter, please make sure you are logged in to The Knot. Then, go directly to: http://planning.theknot.com/wedding-budget.

    Thanks again!

    Krista

  10. Why can't I add my own custom to-do items to the checklist?

    It would be very helpful to be able to type in my own unique tasks to add to the checklist rather than choosing from your predetermined items.

    124 votes
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    44 comments  ·  Checklist  ·  Flag idea as inappropriate…  ·  Admin →
  11. [Checklist] Can't access wedding checklist.

    is there an issue with this section?

    120 votes
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    28 comments  ·  Checklist  ·  Flag idea as inappropriate…  ·  Admin →

    Hi All,

    This Checklist issue has should now be resolved.
    If you are still experiencing issues, please try to clear your cookies and cache, then reload your Checklist.

    Let us know if you continue to experience issues accessing your Checklist.

    Thanks so much!

    Krista

  12. [Membership] I'd like to be able to change my email address in Account Settings.

    Customers should have the ability to go in and chance their own password in their account.

    118 votes
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    23 comments  ·  Membership  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Cathy responded

    Thank you so much for your patience on this. We’ve made an update to the Account Settings page. First, log in to your account on The Knot, then go here: https://www.theknot.com/account/settings/profile

    To update your email address, please go here: https://www.theknot.com/account/settings/email-password

    If you experience any issues, please fill in the form and we will get back to you asap with a solution:
    https://docs.google.com/forms/d/1PFpcajXG3ptXXaOeVc8AcGmNAv3_gfjsF-8hqWt3yKw/viewform

    Thanks so much for your patience!

    Danny

  13. [Wedding Websites] Unable to access and edit my wedding website.

    Help!!! My invites just went out and my web address is on the invites. Since the web switch I am unable to access my old site to edit or view it. My email to Help@theknot.com has not been answered yet and it's been 2 weeks! :( I need help!

    116 votes
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    73 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Krista P. responded

    Hello everyone!

    Great news for all our Australia members who have been having issues accessing their site!!

    We just got word from our tech team that the issue has been resolved. It may take a few minutes for your site to load, but you should be able to access and edit all the features of your site without anymore issues. Please remember to clear your cache/cookies before logging in.

    Everyone in the US please check out this helpful article to troubleshoot the issue: http://help.theknot.com/knowledgebase/articles/718080

    If you continue to have issues, reach out to us at help@theknot.com.

    Thank you for your patience!

    Krista

  14. Text within wedding website is not centered /aligned

    Thank you so much for reaching out to us at Theknot.com! Our Tech team is aware of the text not centering/aligning correctly within your wedding website – we’re so very sorry for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

    XOXO
    Your Customer Experience Team

    112 votes
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    72 comments  ·  Flag idea as inappropriate…  ·  Admin →

    I am so excited to send this email – the center align is now fixed and working in your wedding website admin pages. YAY!! You have all been so patient – and have truly helped us by providing all the details about how this was happening in your account. This was a big help in us finding a solution and getting it pushed out.

    Please let us know at help@theknot.com if you are still not finding this working on your page. We have tested many accounts to verify and have found all we tested are working smoothly, but let us know if you find something otherwise.

    Have a great week – and a very happy holiday next week!

    xoxo,
    Keri Sowerby
    Customer Experience Ops Manager

  15. Website changes to Guest List Manager -

    The new change of ONLY being able to see the guest list by household and NOT being able to organize it by a guest's RSVP is VERY frustrating and limiting to the usability of the manager.

    It's also VERY unappreciated that this change came unannounced. I am getting married in less than two weeks, and having this change implemented at this point in time is very frustrating. Yes, I was able to export my contact list, but it also means that I'll be that much less likely to use The Knot from here on forth.

    96 votes
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    completed  ·  20 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
  16. [RSVP] The wedding websites should have a separate page for the RSVP.

    The Wedding Websites should have a separate page for the RSVP so it's not so difficult to find.

    94 votes
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    97 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  17. Photos - not uploading very well

    We are aware that this weekend there was a bigger issue with photos not being able to upload on your wedding website. Tech is looking into this today for us. They recently fixed the connection between your photos and Facebook so we are verifying that this isn't residual issue.

    We will send an email out to every one once a solution has been found and you can try to upload photos again.

    Thanks for your patience!

    XO,
    Keri

    93 votes
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    174 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Great news!! Our dynamo Tech team was able to find the problem – and the solution! YAY! Photo uploading should be good to go for you on your website.

    Please clear your cache/cookies/browser history and start by logging on a fresh browser. If you don’t want to wait to clear history, try an incognito window on Chrome (avoids all cookies) and log into your account this way. We always suggest Chrome or Firefox when editing your website.

    You are amazing -and we appreciate your patience on this one! Enjoy your celebration planning!

    XO,
    Keri

  18. Website

    The wedding website tool has an Error 404 message when attempting to access it for editing.

    79 votes
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    17 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello,

    Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.

    If you still have questions, let us know and we can look into the issues you are experiencing. Please email us at Help@theknot.com

    XOXO
    Your Customer Experience Team

  19. Vendor List

    Hello,

    I love the new "vendor list" feature but am having trouble adding vendors who do not have existing Knot accounts. I believe this is a very strong attribute for The Knot to gain data from bride clients. Whenever I type in a vendor who does not have a Knot account already, it says "Can't find vendor? Google Search". Then when you click on that, it does nothing. Am I missing something, is this still being fixed, or is there a way around this?

    Thanks,

    74 votes
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    completed  ·  12 comments  ·  Vendors  ·  Flag idea as inappropriate…  ·  Admin →
  20. 70 votes
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    2 comments  ·  My Account  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Krista P. responded

    Hello everyone!

    Great news! The delete account option has now been released and should be displayed in the Account Settings section. To access this option first log into your account, then go here:
    https://www.theknot.com/account/settings/profile

    The delete account button is displayed on the bottom of the Wedding Details page.

    Thanks so much for your patience and cooperation!

    Danny

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