The Knot All-In-One Wedding Planner - Forum

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  1. Restricted Guest list

    It would be great to be able to restrict my guest list, so that people RSVPing cannot add an infinite list of plus 1s, which is currently the case. We do not want people adding on guests willy nilly, and this seems like a basic feature of any RSVP system, make it so that only people on the guest list can RSVP. The password feature does nothing to address this issue, as guests that have the password are still able to invite their entire football team as well. This is causing us a lot of headaches, the last thing we…

    4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →

      Great news! We already have Secure RSVP available for you. When you are in your Wedding Website admin tool, go to RSVP. You can turn ON the Secure RSVP. This will mean only guests that have names in your Guest List Manager will be able to RSVP to your event. You can then limit the number of Plus Ones that are included in that list.

    • Photographers

      How do you post your experience with a photographer? I feel that this particular photographer was deceptive and not entirely truthful about its services.

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

        You can always post a review about your experience with a vendor when you visit their storefront at www.theknot.com/marketplace. Our Reviews Team may take a look at each review to make sure it is compliant with our Terms & Conditions.

        Keep in mind, you will want to keep your review related to your experience with the vendor, adding facts, not emotions, about the interactions. This is the best type of review to make sure other couples know how you feel the experience was positive or not so positive.

        xoxo,
        Keri

      • Newlywed Fund disappearing from view on Wedding Website

        Hi!

        Our Tech team at The Knot is aware that quite a few of our couples have noticed their Newlywed Fund disappearing from view on their wedding website registry page. I am so very sorry if this is happening on your account. We have been looking at this urgently since it was reported last week, and the team is looking forward to pushing a solution out later this week. As soon as we have a fix for all accounts, I will send out another update so you can check your accounts fresh.

        Again, we are very sorry if this is…

        1 vote
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          3 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

          Great news! We received word today that the disappearing Newlywed Fund profiles has been resolved. A refresh was pushed and we trust that all of you are now seeing your Newlywed Fund when viewing your wedding website as a guest.

          Do let me know if you have any other questions on this. We appreciate your patience – and each of you for reporting this so promptly. The flow of hearing from our members really does help our Team prioritize fixes on the site.

          xoxo,
          Keri

        • Update to your JCPenney registry on The Knot

          Dear JCPenney Registrants,

          We're reaching out to inform you that as of April 1, 2018, your Guests' view of your JCPenney registry on The Knot will look slightly different. This is due to the conclusion of JCPenney's partnership with The Knot. We will be removing all synced JCPenney registry items and instead providing a single link for guests to view your registry on JCPenney.com. This means that JCPenney will appear as a manually added registry and their individual items will no longer be available on your registry link or your wedding website page.

          We sincerely apologize in advance for any…

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            0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

            Dear JCPenney Registrants,

            We’re reaching out to inform you that as of April 1, 2018, your Guests’ view of your JCPenney registry on The Knot will look slightly different. This is due to the conclusion of JCPenney’s partnership with The Knot. We will be removing all synced JCPenney registry items and instead providing a single link for guests to view your registry on JCPenney.com. This means that JCPenney will appear as a manually added registry and their individual items will no longer be available on your registry link or your wedding website page.

            We sincerely apologize in advance for any inconvenience that this may cause.

            yours. truly.
            Customer Experience Team

          • Bridal Party Order

            Hi There! When I uploaded my bridal party my maid of honor is showing up at the bottom of the list. Is there anyway to reorganize the list of bridesmaids so when they appear in those circles my MOH is at the top?

            1 vote
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              1 comment  ·  Blog  ·  Flag idea as inappropriate…  ·  Admin →

              The wedding party section is a drag/drop page. I always suggest that you drag from the bottom up, but you can put the party in the order you choose this way.

              Enjoy!
              Keri

            • this website sucks it doesnt show prices of any of the dresses!!!!!!!!

              I don't like this website, I cant find the prices for anything or a cart or to add things and buy them, how am I supposed to do that when its not on the **** website , please add those things ASAP if you want me to buy a dress from here, and so I can buy a freaking dress for my daughters wedding because I would really like to go and look the best! please please add the prices on the dresses tomomrow so I can come back and be happy not on the current mood I'm in now…

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                0 comments  ·  The Knot Shop  ·  Flag idea as inappropriate…  ·  Admin →

                Thank you for your honest feedback. As you have found, The Knot is not selling dresses from our site. We are actually advertising the styles and designers and then show you retail stores where you can find these designs. We do provide pricing guides, based on what the designers tell us each style should retail for, but they do not tell us exact pricing, as each store will need to provide that information for you.

                Thanks for your understanding. I know buying a dress is a wonderful time and we just want you to have a good head start by finding styles on our site.

                xoxo,
                Keri

              • Stop geographical redirects

                theknot.com always redirects to theknot.com.au which throws a DNS error and I can't make it stop doing this short of installing a VPN

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                  0 comments  ·  Navigation  ·  Flag idea as inappropriate…  ·  Admin →

                  We do know this is an issue in your region. To access your Admin pages on The Knot you will need to log in using: theknot.com/gs/weddingwebsites

                  Thanks for your understanding.
                  Keri

                • Website Admin Page Not Loading - Can't Create Website

                  We are sorry so many of you are having problems on the site this weekend with the wedding website admin page and/or with creating a wedding website. Our Tech team has been notified and we are looking forward to a quick fix being pushed out early this week. (Not a joke, we promise.)

                  Thank you for your patience as we get this fixed for you.

                  xoxo,
                  Keri
                  Customer Experience Manager.

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                    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Have an option for us that requires our guests to enter their email, phone, and/or address

                    Can we have the option that requires our guests to enter their email, address, or/and phone number in order to RSVP?

                    It looks like someone who we don't know submitted an RSVP and we have no way of contacting them; also, we would like our guest's address/phone number/email in case we need to contact them.

                    6 votes
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                      0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello -

                      We have made great efforts to make sure our RSVP tool is going to work for our members and for your events. There are a few things to keep in mind before you set up your website with your RSVP enabled. Let’s go through these together:
                      Secure RSVP vs Open RSVP:
                      Secure RSVP gives you a privacy option that will ONLY ALLOW NAMED GUESTS to RSVP on your wedding website. You will need to add all names to your Guest List Manager, and the guest will have to type in their name exactly as you have it listed. For example: If you enter Michael Rogers as a guest and he tries to RSVP as Mike Rogers, he will get an error. Most of the time people with names like this will try their formal name, but it will be good for you to keep in mind in…

                    • Anthropologie is not showing registry photos

                      Our Tech team is aware of the issue with Anthropologie's registry items not displaying properly on both your wedding website and stand alone registry pages. We are working with the retailer to implement a fix as quickly as possible. We are sorry for the inconvenience!

                      Your guests can still click through to see your full registry at the retailer directly and as soon as a fix is in place, the photos will again showing on our pages as well.

                      Thank you for your quick reporting of this issue - and for your patience while we get it fixed.

                      xoxo,
                      Customer…

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                        1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                        Thank you for your patience! Our Tech team has confirmed that the issue with Anthropologie registries has been resolved.

                        If you are still not seeing your items displayed as expected, please refresh your browser (ctrl+F5) to ensure the most up to date details are being pulled into your browser.

                        If you have any additional questions, please contact our team at help@theknot.com.

                      • Virus

                        Hi,
                        I've noticed today that every time I log onto my wedding website or theknot.com account, I am continuously getting pop-ups from my antivirus software that a "BitCoin Miner" is trying to attack my hard-drive, from your website. I would get your software people to look into that if I were you! It's not good!

                        7 votes
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                          3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                          We truly appreciate you calling this out yesterday and letting us know that you received a malware alert while visiting our site. Some of our users, like yourself, were affected by a malware incident that occurred on the weekend of March 10th. Our tech team acted quickly to investigate and resolved the situation. Our initial investigation found no indication that customer privacy or security was compromised in any way. You can continue using our site and all of our services. If you haven’t done so already, we recommend that you clear your cache/cookies to get rid of the scripts that may have been running when you first visited our page yesterday. We have found that most anti-virus programs on your devices have likely cleared this already​, but doing another cache/cookie clearing is always a good step.

                          Here are instructions on how to to clear your browser cache:
                          - Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

                        • Please add "Junior Bridesmaid" as one of the roles in the Wedding Party!

                          No role in drop down menu for Junior Bridesmaids

                          3 votes
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                            1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

                            Hello,

                            Thank you for submitting your idea! The wedding party title option is changeable if an option is not in the drop down window. All you have to do is remove the current title and type in a new title.

                            Enjoy your planning!
                            XOXO,
                            Meuy

                          • Website Creation bug.... WHY ISNT IT AUTO SAVE

                            There needs to be an auto save feature when writing in the different sections of the wedding website. It is extremely easy to delete paragraphs of details, stories etc. that have all been neatly compiled.

                            I have lost so much work today because I HIGHLIGHTED the text, and poof, text box and hours of work just gone..

                            Other option is to have a note on the website creation page, to write all of your information in a different space and copy paste it into the text boxes.

                            Just a heads up for busy brides like me! Write it down elsewhere…

                            10 votes
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                              5 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

                              Great news! Our Website team was able to push the update on the wedding websites just last week. Now when you are typing a story or updating your information, the system will no longer allow you to exit without saving or cancelling. It will require you to take action. This helps keep the great wording you already have in place in the story just for you!

                              Thank you for taking time to write this forum idea, and vote it up. This is the best way for our teams to see what is a priority on our site.

                              yours. truly.
                              Keri

                            • Wedding party categories

                              I already sent an email to customer support but never heard anything back. I have flower boys but they can only be listed as flower girls on my wedding website. Your own description of wedding parties on your website lists them as “flower children”. Can this be made available on the wedding websites we create? I want to put my nephews on my website but don’t think it’s fair to call them “flower girls”. Please help!

                              1 vote
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                                0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello,

                                Thank you for submitting your idea! The wedding party title option is changeable if an option is not in the drop down window. All you have to do is remove the current title and type in a new title.

                                Enjoy your planning!
                                XOXO,
                                Meuy

                              • Wedding Website

                                Under wedding party, there isn’t an option to set someone’s role as a junior bridesmaid. I was wondering if that could be added to the list? Thanks!

                                1 vote
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                                  0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hello,

                                  Thank you for submitting your idea! The wedding party title option is changeable if an option is not in the drop down window. All you have to do is remove the current title and type in a new title.

                                  Enjoy your planning!
                                  XOXO,
                                  Meuy

                                • Charities

                                  It's trash that you give people the ability to donate to the garbage heap that is the National Right to Life Coalition and not anything that provides support for people seeking abortion.

                                  Also, Planned Parenthood doesn't sell fetal body parts, you absolute troglodyte.

                                  4 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    I really appreciate your passion and reaching out. I can confirm that Planned Parenthood is also one of the charities offered for our program, The Knot Gifts Back. It is offered under the Health category. The list of all charities is found here: https://www.theknot.com/registry/charity

                                    We have tried to have a list that will be well rounded, offering charities that will impact all members and so that everyone can find something that is near to their hearts and passion.

                                    We wish you all the best.
                                    xoxo,
                                    Keri

                                  • Are donations to me income and taxable ?

                                    Are donations to my honeymoon account considered income and therefore taxable ?

                                    1 vote
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                                      0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

                                      Great question! These are actually contributions, not donations to the Newlywed Funds. They are not tax deductible through our site.

                                      XOXO,
                                      Keri

                                    • Charities

                                      I was looking through the charities, and I have to say that I was honestly really disappointed to see Planned Parenthood among the organizations that The Knot donates to. I don't know if you're aware of the controversy regarding the sale of human body parts, but if you would like to read more: http://www.foxnews.com/politics/2017/12/07/planned-parenthood-under-investigation-by-justice-department-over-sale-fetal-tissue.html
                                      Planned Parenthood has also been known to actually harm the women that they say they're helping. I know it may sound cliche, but as a former fetus, I also have to say that I strongly disagree with the fact that Planned Parenthood makes large amounts of…

                                      1 vote
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                                        1 comment  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

                                        I really appreciate you taking the time to reach out on this very sensitive topic. I hope you found that our list of charities does list a variety of worthy groups that meet the desires and needs of a large cross section of our couples that use our site. I do appreciate you have concerns on this charity provider being pro-choice, and other members may have concerns on charities that may support pro-life movements as well. We want to make sure we are open to all couples, no matter where they land on these very important issues.

                                        Your feedback is being heard, I do promise you this. However, for now this charity provider will remain on our site as our 2018 selections have been established. We will revisit all of our charities for the 2019 year and we will make sure this feedback is part of that discussion.

                                        Thank you,…

                                      • "Are you sure you want to exit from this page" Option on wedding website

                                        I just spent over an hour writing all of the painfully detailed instructions for our destination wedding on the "Accommodations" section of our wedding website and apparently I accidentally clicked off of the editing box that I was working from and now all of my work has disappeared.

                                        I just died a little inside because it took me so long to assemble all the information and now it's gone. I can't go back, there is no recover button, I didn't even get a warning that I was about to exit the editing box without saving my work before it all…

                                        5 votes
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                                          0 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

                                          Great news! Our Website team was able to push the update on the wedding websites just last week. Now when you are typing a story or updating your information, the system will no longer allow you to exit without saving or cancelling. It will require you to take action. This helps keep the great wording you already have in place in the story just for you!

                                          Thank you for taking time to write this forum idea, and vote it up. This is the best way for our teams to see what is a priority on our site.

                                          yours. truly.
                                          Keri

                                        • Remove offensive article

                                          This article is offensive, misogynistic, and should be removed immediately: https://www.theknot.com/content/a-grooms-guide-to-planning-a-wedding

                                          In addition to being poorly written, it perpetuates the inaccurate female stereotypes related to wedding planning (and relationships in general). It is unacceptable that a website which claims to support love, planning, and PARTNERSHIP would post an article that glibly suggests that women are crazy ("she'll put a gun to your head" if you give your opinion), or somehow responsible for the lion's share of planning a celebration, while a groom's only responsibility is to "stay out of the way" and not **** someone else. Seriously? This is the…

                                          8 votes
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                                            3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                            We really appreciate you reaching out about this article. It was removed from our site on 1/24/18 after we did see a few comments related to this piece. It was an older piece that had not been reviewed in a long while and our editors did agree it was not something that we wanted to keep up and posted.

                                            We will look forward to a fresh, up to date article being posted in the future that is much more contemporary and not offensive to any part of the wedding couple.

                                            Thank you again for your patience, and understanding while we had this removed.

                                            xoxo,
                                            Keri

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