The Knot All-In-One Wedding Planner - Forum

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  1. Allow guests to input email address when they RSVP

    Due to the COVID-19 situation, and the ever-changing world because of it, it would be useful to have an option for guests to enter their email (required?) when they RSVP so that we can email them if/when plans change.

    This would be a valuable feature. You could make it a toggle option for the bride/groom who are making the website, so if they want to use it they can.

    13 votes
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminKeri (Sr. Mgr, Customer Experience, The Knot) responded

    Hi there!

    Thank you for checking in.

    Your guests have the option to enter their contact phone number or email address at the end of their RSVP. Their contact information should be imported into your Guest List. Our system will send your guests a 30 day reminder if they opt in to Text or Email.

    Now that their contact information is in your Guest List Manager, you can also use their contact information to send them updates manually.

    Please note, this is not a required field, your guests can opt out of both options, by checking the box for “Get a RSVP confirmation and updates about Jane & Jon’s Wedding”.

    For more information, please email Customer Experience Team at Help@theknot.com

  2. Covid 19 wedding website banner

    Please develop a banner (like what many professional companies are using) at the top of the couples wedding website page to update guests on what is happening with the wedding due to COVID 19. Heading with a free text. THANK YOU

    6 votes
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    17 comments  ·  Flag idea as inappropriate…  ·  Admin →

  3. Need to allow styling of text (specifically hyperlinks)

    I'm using the Vintage Mountain theme, and hyperlinks are styled exactly the same as regular text. It makes it impossible to see where links are. Actually, looking closely, it appears that it may use a font that differs ever so slightly, but only if you get right up close to the screen. This is kind of a blocker for us for how we wanted to lay out our website.

    3 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

  4. Can't Create URL

    When trying to create our website, it won't move past the URL creating section. We type one in and it will not do anything. What do we do?

    4 votes
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    5 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →

  5. Registry Store Column vs Rows

    List the stores in registries horizontally in a 4 column system to show more of the stores. That way they can stack up as many rows needed but still more than two stores are shown. No one is clicking see more. Your are doing a disservice to your clientele and partnering stores.

    10 votes
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    2 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →

  6. Can we have the option to edit (remove) the time after we entered it in?

    My fiance unknowingly added the times for our ceremony and reception when I didn't want to include that in our website yet. We are about to send our save the dates and all I want to provide to guests is the date and location of our ceremony/reception. No granular details yet until we send out the invitations. However, there is no option to deselect a time. I can only change it.

    22 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

  7. Add Text Alignment to Wedding Websites

    Currently, most of our Wedding Website designs are not offering the ability to align text in a custom fashion. We would love to hear from our Couples that are designing their sites about this feature. Let us know if you enjoy having the alignment decided for you or if you still see a need for us to allow this customization. We need your feedback.

    Thank you for taking time to give your feedback.
    Customer Service

    190 votes
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    completed  ·  98 comments  ·  Flag idea as inappropriate…  ·  Admin →

  8. Rating userability of businesses' registries

    I have had an absolutely horrible experience with The Container Store's registry feature and really want to share this publicly so that other people won't make the same mistake. I tried searching online for any forums where actual brides weigh in on how the registries function and I'm having trouble finding much out there with honest feedback. I'm sure you guys partner with certain businesses and wouldn't want their names being dragged through the mud but at the same time, it would help you know who to be comfortable recommending and working with so that you have satisfied customers.

    4 votes
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    0 comments  ·  Registry  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    We are so sorry you had this experience. We always love getting feedback regarding our partnered retailers and I will be able to share this feedback with our Registry team. Let us know if there is another retailer we can help connect you with that may give a great on-boarding process for you and your fiance.

    Thank you again for reaching out. This feedback will be helpful.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  9. Wedding Website is not working

    When guests try to search for our wedding website on theknot.com or by using the website URL, the error message "Oops!
    We're having trouble finding that page" is displayed. This is the ONLY method my guests can RSVP and access wedding information. I need this fixed ASAP! If I had known this was going to be an ongoing issue, I would have gone with a different planning website altogether!

    30 votes
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    11 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  10. Unreliable wedding website

    My wedding invites are OUT AND GUESTS CANT ACCESS MY WEBSITE!! Says oops page cannot be found since WEDNESDAY OR THURSDAY!!!

    This is very upsetting.

    21 votes
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    5 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  11. Wedding Website "Page Not Found"

    We JUST sent out our Save the Dates and we're already getting feedback from guests that they can't access our site! I tried to view it myself and I can't access it either. I saw so many posts in forums warning against using The Knot for their wedding website and I am beyond disappointed that they were right.

    32 votes
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    6 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  12. Guest cannot access my wedding website erroe

    My guest gets a " Oops! We're having trouble finding that page" error whenever they try to access my website. Its soo close to my wedding and this cannot be happening now.

    Please fix it.

    52 votes
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    14 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi and thank you so much for contacting us!

    I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.

    We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  13. can not make the web site

    I have been trying to create a website and the website won't work.

    Congrats! You’ve created your wedding website....but the botton "set my URL" is never work

    11 votes
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    1 comment  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hello!

    Thank you for your patience!

    Our Tech team just deployed a fixed about an hour ago. You should be able to create your wedding website from a desktop. Our mobile team is still investigating the issue with our App. For now, please proceed with creating your wedding website from a desktop using the following recommended browsers. 

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox when accessing your wedding website and to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version. If you are finding you are still having issues accessing or editing your Membership Features, please try an Incognito Window within Chrome.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO…

  14. Website Admin Features. Fixes still pending

    We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

    These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize…

    406 votes
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    143 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager and make any necessary adjustment as needed. We really appreciate your patience while they worked through that.

    Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  15. Link to website broken in The Knot's couple search feature

    When we type in the URL for our website into our search engine, we are able to access our website just fine. When we search "the knot kyle baldwin hannah kraus" on Google, we can access the link to our website just fine. HOWEVER, when we try to search our website through The Knot's couple search database, we are given a 404 error message saying that the page has eloped. It appears that it is just the link to our website in The Knot's couple search that is broken, not the website itself. What would the issue be for this?

    14 votes
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    13 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Thank you so much for your patience!

    Tech has given us the all clear; you should be able to access your wedding website via our couple search tool. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

    If you’re still encountering an error please email Customer Experience Team at Help@theknot.com

    XOXO
    Your Customer Experience Team

  16. Wedding Details editing not working

    Cannot edit the details for the Wedding Event Information or Ceremony and Reception sub-items. Every time I try to save a change nothing happens. Also, the ceremony and reception venues keep getting switched when trying to edit and then auto changing the overall event detail when I didn't want it to, but even so can't save any of it anyway, clicking "Save" does nothing

    63 votes
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    30 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    In order to continue to offer the best product to our users, we have made some changes to the way you can edit your wedding website. We apologize for the temporary inconvenience, but hope you’ll find the new formatting easy and useful.

    Previously, you may have used the options listed on the left side of your page to locate and edit the various sections and tabs of your website. Moving forward, you can now make all of those changes directly from the Wedding Website dashboard. You no longer need to go into separate sections of the dashboard. Yay!

    Simply locate the page topic you’d like to edit on the main dashboard page (Registry, Our Wedding, Accommodations, etc…), and click on the section of interest. You should see the editing option appear on the right side of your page.

    Please take some time to explore our new changes and…

  17. RSVP reminder text doesn’t work

    Having an issue. The RSVP reminder text is not working. It hasn’t sent a single text out (I entered myself as a guest so I could see when they were being texted). Not one text has gone out, half my guest list hasn’t responded and I set the deadline for today.

    Guess I have to manually text 60+ people now?

    8 votes
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    13 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Thank you so much for reaching out!

    We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!

    If you don’t mind, please help us track down the root cause of this issue by emailing us the following details (see below).

    Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.

    1.Confirm that you have the latest version of the app
    2.Mobile Device; iOS or Android? (i.e. iPhone6 or Samsung GS7)
    3.What was your Deadline Date?…

  18. NOTHING WORKS

    Can't even contact support because the "Contact Support" link on this page doesn't even work. Can't remove or add anyone on the guest list. Anyone else having these issues too? TheKnot Support Team, can you fix this ASAP?

    8 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there,

    We are so sorry that you were having issues with your changes in your guest list not saving. This issue has now been fixed, so you can continue to make edits.

    Please make sure to clear your cache and cookies before attempting to access your wedding website. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

    If you’re still encountering an error please email us at help@theknot.com.

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  19. custom URL shows redirect to: http://guest-api.guestservices.theknot.com/us

    Customs URL just redirects you to the following URL: http://guest-api.guestservices.theknot.com/us/...............

    Should the custom URL you pay for not be visible at all times as your navigate the webpage?

    Custom URL also seem to cause issue with the RSVP function.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    Hi there!

    Thank you for reaching out to us here!

    If you’re having issues with your paid domain, please contact our Customer Service Experience Team at Help@theknot.com

    Thank you! Enjoy your planning!

    XOXO,
    Your Customer Experience Team

  20. More Gender inclusive

    The Knot is a great tool--lots of details and having it electronic is very helpful. It is very heterosexual focused. There are wedding website templates with same *** couples, but when you get to other tools such as planning your timeline or day of events, it's all about "bridesmaids" and "groomsmen". I would work to be more aware of gendering people, especially in a wedding setting where everything is very gendered. For example, rather than "bride" or "groom" you could also include "spouse" as an option. Instead of "bridal party" it could be "wedding party".

    1 vote
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    1 comment  ·  Reviews  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Meuy responded

    We definitely hear what you are saying. We hear this from Dad’s on The Bump as well, and we are actively looking at how we can adjust our systems in the future so that gender and role are taken into more consideration in the planning process for weddings and babies. Thanks for your patience while we work on this.

    I hope you are still able to find a great amount of applicable information on the site in the meantime.

    Enjoy your planning!
    XOXO,
    Meuy

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