The Knot All-In-One Wedding Planner - Forum
Have an idea? Please explain your idea below so that we can make updates based on your feedback!
Having a technical issue? (i.e. I can’t log in to my account, my wedding website isn’t loading) Visit our knowledge base for answers to FAQs. You can also email us at help@theknot.com or you can reach our virtual call center at (877)-843-5668 and we’ll get back to you as soon as we can.
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Wedding Website is NOT WORKING PLEASE HELP!
Please tell me that all of my guests and my wedding website will be back up? I just sent out my invites and my only form of RSVP was my wedding website! PLEASE respond so I can get this stressful situation over with!
20 votesThank you so much for your patience!
Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.
Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.
If you’re still encountering an error please let us know.
yours, truly
XOXO -
Wedding Website & Guest List Manager - Site Down
Hi there!
We really appreciate you checking in. We are experiencing some slowdown on the site on some of our wedding websites and Guest List Manager. I am very sorry this is affecting your site. Our Tech team is working urgently to find the cause and solution so this will no longer be an issue for you and your guests. We really appreciate your patience on this one. As soon as they can get this fixed you will see your site back up and running smoothly.
Thanks again for your patience and understanding.
XOXO,
Meuy11 votesThank you so much for your patience!
Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that. Please email us at help@theknot.com if you still have questions on your site.
XOXO,
Meuy -
This website is so great however the website tab has been down all morning and I cannot access it.
This website is so great however the website tab has been down all morning and I cannot access it.
8 votesThank you so much for your patience!
Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.
Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.
If you’re still encountering an error please let us know.
yours, truly
XOXO -
On mother of the bride dress have models be age appropriate.
I am looking at dresses and I am thinking I could never wear these dresses because the models are so young and these dresses would never look good on someone my age.
1 vote -
1 vote
When you visit the Guest List Manager on desktop, we do offer the ability to import your list from a spreadsheet or your contacts file on your PC. I hope you were already able to find this, but if not, let us know and we can help show this to you.
xoxo,
Keri -
Is there a way to add to already made households
So I imported couples through excel. I did not add family's of people, so I am going back in now and adding children (mouths to feed) to each household. Unfortunately I am not seeing a way to open a household and add members to each household. To do that, I have to add a new person, then go in and edit them to add them to a pre-existing household. Also had people with the same names but at different addresses, because they are different people, but it merged them and I had to go back and find who it deleted…
1 voteCurrently, you are doing this the only way the system will allow it. We do not have a clean way to add people to an existing household in bulk. This is a big ask though, and we really are hoping that we can find a solution to this in the near future.
Your details here will help our team know this continues to be a priority. Thank you!
xoxo,
Keri -
Restricted Guest list
It would be great to be able to restrict my guest list, so that people RSVPing cannot add an infinite list of plus 1s, which is currently the case. We do not want people adding on guests willy nilly, and this seems like a basic feature of any RSVP system, make it so that only people on the guest list can RSVP. The password feature does nothing to address this issue, as guests that have the password are still able to invite their entire football team as well. This is causing us a lot of headaches, the last thing we…
4 votesGreat news! We already have Secure RSVP available for you. When you are in your Wedding Website admin tool, go to RSVP. You can turn ON the Secure RSVP. This will mean only guests that have names in your Guest List Manager will be able to RSVP to your event. You can then limit the number of Plus Ones that are included in that list.
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Photographers
How do you post your experience with a photographer? I feel that this particular photographer was deceptive and not entirely truthful about its services.
1 voteYou can always post a review about your experience with a vendor when you visit their storefront at www.theknot.com/marketplace. Our Reviews Team may take a look at each review to make sure it is compliant with our Terms & Conditions.
Keep in mind, you will want to keep your review related to your experience with the vendor, adding facts, not emotions, about the interactions. This is the best type of review to make sure other couples know how you feel the experience was positive or not so positive.
xoxo,
Keri -
Newlywed Fund disappearing from view on Wedding Website
Hi!
Our Tech team at The Knot is aware that quite a few of our couples have noticed their Newlywed Fund disappearing from view on their wedding website registry page. I am so very sorry if this is happening on your account. We have been looking at this urgently since it was reported last week, and the team is looking forward to pushing a solution out later this week. As soon as we have a fix for all accounts, I will send out another update so you can check your accounts fresh.
Again, we are very sorry if this is…
1 voteGreat news! We received word today that the disappearing Newlywed Fund profiles has been resolved. A refresh was pushed and we trust that all of you are now seeing your Newlywed Fund when viewing your wedding website as a guest.
Do let me know if you have any other questions on this. We appreciate your patience – and each of you for reporting this so promptly. The flow of hearing from our members really does help our Team prioritize fixes on the site.
xoxo,
Keri -
Update to your JCPenney registry on The Knot
Dear JCPenney Registrants,
We're reaching out to inform you that as of April 1, 2018, your Guests' view of your JCPenney registry on The Knot will look slightly different. This is due to the conclusion of JCPenney's partnership with The Knot. We will be removing all synced JCPenney registry items and instead providing a single link for guests to view your registry on JCPenney.com. This means that JCPenney will appear as a manually added registry and their individual items will no longer be available on your registry link or your wedding website page.
We sincerely apologize in advance for any…
0 votesDear JCPenney Registrants,
We’re reaching out to inform you that as of April 1, 2018, your Guests’ view of your JCPenney registry on The Knot will look slightly different. This is due to the conclusion of JCPenney’s partnership with The Knot. We will be removing all synced JCPenney registry items and instead providing a single link for guests to view your registry on JCPenney.com. This means that JCPenney will appear as a manually added registry and their individual items will no longer be available on your registry link or your wedding website page.
We sincerely apologize in advance for any inconvenience that this may cause.
yours. truly.
Customer Experience Team -
Bridal Party Order
Hi There! When I uploaded my bridal party my maid of honor is showing up at the bottom of the list. Is there anyway to reorganize the list of bridesmaids so when they appear in those circles my MOH is at the top?
1 voteThe wedding party section is a drag/drop page. I always suggest that you drag from the bottom up, but you can put the party in the order you choose this way.
Enjoy!
Keri -
this website sucks it doesnt show prices of any of the dresses!!!!!!!!
I don't like this website, I cant find the prices for anything or a cart or to add things and buy them, how am I supposed to do that when its not on the **** website , please add those things ASAP if you want me to buy a dress from here, and so I can buy a freaking dress for my daughters wedding because I would really like to go and look the best! please please add the prices on the dresses tomomrow so I can come back and be happy not on the current mood I'm in now…
1 voteThank you for your honest feedback. As you have found, The Knot is not selling dresses from our site. We are actually advertising the styles and designers and then show you retail stores where you can find these designs. We do provide pricing guides, based on what the designers tell us each style should retail for, but they do not tell us exact pricing, as each store will need to provide that information for you.
Thanks for your understanding. I know buying a dress is a wonderful time and we just want you to have a good head start by finding styles on our site.
xoxo,
Keri -
Stop geographical redirects
theknot.com always redirects to theknot.com.au which throws a DNS error and I can't make it stop doing this short of installing a VPN
1 voteWe do know this is an issue in your region. To access your Admin pages on The Knot you will need to log in using: theknot.com/gs/weddingwebsites
Thanks for your understanding.
Keri -
Website Admin Page Not Loading - Can't Create Website
We are sorry so many of you are having problems on the site this weekend with the wedding website admin page and/or with creating a wedding website. Our Tech team has been notified and we are looking forward to a quick fix being pushed out early this week. (Not a joke, we promise.)
Thank you for your patience as we get this fixed for you.
xoxo,
Keri
Customer Experience Manager.0 votes -
Have an option for us that requires our guests to enter their email, phone, and/or address
Can we have the option that requires our guests to enter their email, address, or/and phone number in order to RSVP?
It looks like someone who we don't know submitted an RSVP and we have no way of contacting them; also, we would like our guest's address/phone number/email in case we need to contact them.
6 votesHello -
We have made great efforts to make sure our RSVP tool is going to work for our members and for your events. There are a few things to keep in mind before you set up your website with your RSVP enabled. Let’s go through these together:
Secure RSVP vs Open RSVP:
Secure RSVP gives you a privacy option that will ONLY ALLOW NAMED GUESTS to RSVP on your wedding website. You will need to add all names to your Guest List Manager, and the guest will have to type in their name exactly as you have it listed. For example: If you enter Michael Rogers as a guest and he tries to RSVP as Mike Rogers, he will get an error. Most of the time people with names like this will try their formal name, but it will be good for you to keep in mind in… -
Anthropologie is not showing registry photos
Our Tech team is aware of the issue with Anthropologie's registry items not displaying properly on both your wedding website and stand alone registry pages. We are working with the retailer to implement a fix as quickly as possible. We are sorry for the inconvenience!
Your guests can still click through to see your full registry at the retailer directly and as soon as a fix is in place, the photos will again showing on our pages as well.
Thank you for your quick reporting of this issue - and for your patience while we get it fixed.
xoxo,
Customer…0 votesThank you for your patience! Our Tech team has confirmed that the issue with Anthropologie registries has been resolved.
If you are still not seeing your items displayed as expected, please refresh your browser (ctrl+F5) to ensure the most up to date details are being pulled into your browser.
If you have any additional questions, please contact our team at help@theknot.com.
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Virus
Hi,
I've noticed today that every time I log onto my wedding website or theknot.com account, I am continuously getting pop-ups from my antivirus software that a "BitCoin Miner" is trying to attack my hard-drive, from your website. I would get your software people to look into that if I were you! It's not good!7 votesWe truly appreciate you calling this out yesterday and letting us know that you received a malware alert while visiting our site. Some of our users, like yourself, were affected by a malware incident that occurred on the weekend of March 10th. Our tech team acted quickly to investigate and resolved the situation. Our initial investigation found no indication that customer privacy or security was compromised in any way. You can continue using our site and all of our services. If you haven’t done so already, we recommend that you clear your cache/cookies to get rid of the scripts that may have been running when you first visited our page yesterday. We have found that most anti-virus programs on your devices have likely cleared this already, but doing another cache/cookie clearing is always a good step.
Here are instructions on how to to clear your browser cache:
- Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en… -
Please add "Junior Bridesmaid" as one of the roles in the Wedding Party!
No role in drop down menu for Junior Bridesmaids
3 votesHello,
Thank you for submitting your idea! The wedding party title option is changeable if an option is not in the drop down window. All you have to do is remove the current title and type in a new title.
Enjoy your planning!
XOXO,
Meuy -
Website Creation bug.... WHY ISNT IT AUTO SAVE
There needs to be an auto save feature when writing in the different sections of the wedding website. It is extremely easy to delete paragraphs of details, stories etc. that have all been neatly compiled.
I have lost so much work today because I HIGHLIGHTED the text, and poof, text box and hours of work just gone..
Other option is to have a note on the website creation page, to write all of your information in a different space and copy paste it into the text boxes.
Just a heads up for busy brides like me! Write it down elsewhere…
10 votesGreat news! Our Website team was able to push the update on the wedding websites just last week. Now when you are typing a story or updating your information, the system will no longer allow you to exit without saving or cancelling. It will require you to take action. This helps keep the great wording you already have in place in the story just for you!
Thank you for taking time to write this forum idea, and vote it up. This is the best way for our teams to see what is a priority on our site.
yours. truly.
Keri -
Wedding party categories
I already sent an email to customer support but never heard anything back. I have flower boys but they can only be listed as flower girls on my wedding website. Your own description of wedding parties on your website lists them as “flower children”. Can this be made available on the wedding websites we create? I want to put my nephews on my website but don’t think it’s fair to call them “flower girls”. Please help!
1 voteHello,
Thank you for submitting your idea! The wedding party title option is changeable if an option is not in the drop down window. All you have to do is remove the current title and type in a new title.
Enjoy your planning!
XOXO,
Meuy
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