Hello,

We are happy to let you know that the issue with your Bed Bath & Beyond registry has been fixed. The individual items on your registry should be showing as expected now.

If you continue to have issues with this registry displaying correctly, please refresh your browser. By clearing cache and deleting cookies, you can ensure your browser is pulling in the most up to date details.

Also please make sure that your privacy setting is set to share with Third Party such as The Knot. If not, you will need to make that adjustment and wait 72 hours for our system to auto sync.

Let us know if you have any additional issues or questions. Thanks again for your continued patience!

If you’re still encountering an error please email us at help@theknot.com.

XOXO
Your Customer Experience Team

The great thing is that you can! As long as you are logged into your account on TheKnot.com, visit us at this link: https://www.theknot.com/review-wedding-vendors

You can then choose which review to edit and you are all set.

ENJOY!
xoxo,
Keri

Hi and thank you so much for your idea!

We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

Great news! The Tech team was able to find a solution to this issue today and you should be able to export your Guest List again with ease. We are so sorry that was down at all, but really appreciate you taking time to report this quickly. It helped us find the solution.

xoxo,
Keri

Customer Experience

Thank you all for your patience!

We are happy to see the our Tech team was able to find a solution today for the Newlywed Fund issue that you helped us find, where your guests were not able to contribution to your fund. We have checked quite a few accounts and it all seems to be working well.

Take a moment to view your website, as a guest would, without being logged into your account on The Knot and if you still see an issue, let us know. We are hoping that 100% of you will not see any issues and the guests will find this is a convenient way to send you a gift.

Thank you – again – for sending your report over early. It helped us see the scope of this issue and it helped Tech find a solution.

xoxo,
Keri
Sr. Manager, Customer Experience

Thank you so much for your patience!

Tech has given us the all clear; you should be able to access your wedding registry page. Your guests should be able to access your wedding registry page as well. We really appreciate your patience while they worked through that.

Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

If you’re still encountering an error please let us know. Our customer service email address is Help@theknot.com

XOXO
Your Customer Experience Team

Thank you so much for your patience!

Tech has given us the all clear; you should be able to access your wedding website registry. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

Before you reattempt to access your wedding website registry page, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

If you’re still encountering an error please email us at help@theknot.com.

Thank you for your patience and understanding.

XOXO
Your Customer Experience Team

Thank you so much for your patience!

Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

If you’re still encountering an error please let us know.

yours, truly
XOXO

Thank you so much for your patience!

Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that. Please email us at help@theknot.com if you still have questions on your site.

XOXO,
Meuy

Thank you so much for your patience!

Tech has given us the all clear; you should be able to access your wedding website and Guest List Manager. Your guests should be able to access your wedding website as well. We really appreciate your patience while they worked through that.

Before you log in again can you please clear cache and cookies and restart your browser. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

If you’re still encountering an error please let us know.

yours, truly
XOXO

When you visit the Guest List Manager on desktop, we do offer the ability to import your list from a spreadsheet or your contacts file on your PC. I hope you were already able to find this, but if not, let us know and we can help show this to you.

xoxo,
Keri

Currently, you are doing this the only way the system will allow it. We do not have a clean way to add people to an existing household in bulk. This is a big ask though, and we really are hoping that we can find a solution to this in the near future.

Your details here will help our team know this continues to be a priority. Thank you!

xoxo,
Keri

Great news! We already have Secure RSVP available for you. When you are in your Wedding Website admin tool, go to RSVP. You can turn ON the Secure RSVP. This will mean only guests that have names in your Guest List Manager will be able to RSVP to your event. You can then limit the number of Plus Ones that are included in that list.

You can always post a review about your experience with a vendor when you visit their storefront at www.theknot.com/marketplace. Our Reviews Team may take a look at each review to make sure it is compliant with our Terms & Conditions.

Keep in mind, you will want to keep your review related to your experience with the vendor, adding facts, not emotions, about the interactions. This is the best type of review to make sure other couples know how you feel the experience was positive or not so positive.

xoxo,
Keri

Great news! We received word today that the disappearing Newlywed Fund profiles has been resolved. A refresh was pushed and we trust that all of you are now seeing your Newlywed Fund when viewing your wedding website as a guest.

Do let me know if you have any other questions on this. We appreciate your patience – and each of you for reporting this so promptly. The flow of hearing from our members really does help our Team prioritize fixes on the site.

xoxo,
Keri

Dear JCPenney Registrants,

We’re reaching out to inform you that as of April 1, 2018, your Guests’ view of your JCPenney registry on The Knot will look slightly different. This is due to the conclusion of JCPenney’s partnership with The Knot. We will be removing all synced JCPenney registry items and instead providing a single link for guests to view your registry on JCPenney.com. This means that JCPenney will appear as a manually added registry and their individual items will no longer be available on your registry link or your wedding website page.

We sincerely apologize in advance for any inconvenience that this may cause.

yours. truly.
Customer Experience Team