Photos showing as white boxes
Currently reported bug on wedding websites: Photo preview squares showing as white boxes instead of photo previews.
We are aware that for some accounts the photo albums are coming up and only showing white boxes, rather than a preview of the photo. I am very sorry this is affecting your account. Our Tech team is working on this urgently and we hope to see a solution early this week. We have seen that if you refresh the page/URL a few times it may start showing the pictures as expected. We know this is not ideal, and not all of your guests are going to know to try this, but it is a work around on many accounts.
Again, this is a top priority for us this week and we hope to see a resolution very soon. Thanks for reporting this early so we knew that this was affecting your account and we can make sure your account is one of the first to have the resolution once this bug is found.
still having this issue?? is there any resolution? I've already given everyone the wedding site and this is beyond upsetting!!
Also having this issue. All of my photo previews are white boxes and guests are telling me they can't see any photos. They load if you click on them, but my guests aren't all tech savvy and know to click on each empty white box
This is still an issue as of 2020, is there any resolution coming? Please respond
Brad Goodman commented
We are having the same problem. How can we get this fixed?
We are having this problem with our site as well :/ Please fix if possible.
Emily Graven commented
I am too having this issue with my wedding website. My photos are only showing up as white boxes and we are hoping to show our friends and family our photos. Please resolve this issue ASAP.
Daniel O'Brien commented
Same here! I haven't seen a "can't be loaded" yet, but both albums I created just have white squares in the grid view. If you click on the white square, the photo will load...but it looks awful!
The refreshing workaround in the main body of this post does not work for me. Given that this bug was reported 2 years ago I'm surprised it's still an issue.
I'm having the same issue. I just sent out save the dates, so now people are actually looking at our website - and many of our photos "can not be loaded"! Everything has been working fine for the last few months that I've been building this website - and now that we're "live" the photos aren't showing!