Newlywed Fund disappearing from view on Wedding Website
Our Tech team at The Knot is aware that quite a few of our couples have noticed their Newlywed Fund disappearing from view on their wedding website registry page. I am so very sorry if this is happening on your account. We have been looking at this urgently since it was reported last week, and the team is looking forward to pushing a solution out later this week. As soon as we have a fix for all accounts, I will send out another update so you can check your accounts fresh.
Again, we are very sorry if this is or has been affecting your account. We know that having the cash registry available to your guests is important, and we are definitely trying to make sure the fix is pushed out as soon as possible.
Thanks for your patience - and we really thank you for reporting this issue so promptly and with the details provided. It helps us to hear from our couples so we know the scope of each Tech related issue.
Client Experience Manager
Great news! We received word today that the disappearing Newlywed Fund profiles has been resolved. A refresh was pushed and we trust that all of you are now seeing your Newlywed Fund when viewing your wedding website as a guest.
Do let me know if you have any other questions on this. We appreciate your patience – and each of you for reporting this so promptly. The flow of hearing from our members really does help our Team prioritize fixes on the site.
Lisa Tower commented
Hello! I see that this thread was posted well over a year ago and yet I am still unable to see my cash registry fund on my page? I do not want to use you guys for my website if this is going to be an issue and I need to get invitations out this week!
Olivia Wallace commented
I created two cash funds and can verify they have successfully been created on the cash funds page. However, they won't show up on my wedding website. Please help!
I am not able to see my cash fund on the registry when I view the website. What am I doing wrong?
Hi. Im experiencing a problem. I can see my total honeymoon funds received but the amount does not match with the guests posted.
Or can guests contribute to honeymoon fund but did not put a comment so we cant see who it's from?
Hello! I'm experiencing the same issue here. I deleted a fund and it's still showing on my registry for guests, and I'm missing two funds on my website even though they are there in my "manage" cash funds section
Hi we are experiencing this problem as well. Our cash fund is set up but nothing displays on our registry page.
This issue is still relevant. My cash funds are not showing up on our wedding website registry
I am experiencing this problem as well. Cash fund is verified and showing up on the cash fund page, but not main registry page or my wedding website.
My Honeymoon Fund isn't showing up either.
My Honeymoon fund isn't showing up.
My Honeymoon Fund isn't showing up on the website!
Same issue as reported. Our registry page on our wedding website is completely blank. Please address this quickly!
My wife and I just got married and went to check our website and all the links to our website seem to be dead. We can't check our registry or our newly wed fund. Can someone please fix this?
Ian Monson commented
Noticed this issue today. Seems like other people are in the same boat. Saw that a fix was pushed out last year in May but it look like the issue has reappeared :(
I am experiencing this problem. Please let me know when it will be resolved.
I created a newlywed fund over the weekend and linked it to an account and am also unable to see the fund on my website's registry page.
I'm also experiencing this problem. It doesn't show up on my website's registry page at all, whether I'm logged in as a guest or an admin. Please fix this!!
Lauren Idacavage commented
Hi I’m experiencing this issue currently, help please! My sister notified me that the newlywed fund isn’t displaying at all on our website.
Brock Brown commented
We were preparing to send out our announcements that have our link to our newlywed fund that we created a couple weeks ago. As a final double check, we went to the link today and noticed the page was missing altogether. Please let us know what to do to resolve this, as we have already paid for printed announcements that have the link...
Bride to Be commented
I've been having the same issue, and even today 1/10/2019 I went to another browser to see if our Newlywed Fund would display. Nope. Please fix this so that our guests can contribute if they should choose.