Newlywed Fund disappearing from view on Wedding Website
Our Tech team at The Knot is aware that quite a few of our couples have noticed their Newlywed Fund disappearing from view on their wedding website registry page. I am so very sorry if this is happening on your account. We have been looking at this urgently since it was reported last week, and the team is looking forward to pushing a solution out later this week. As soon as we have a fix for all accounts, I will send out another update so you can check your accounts fresh.
Again, we are very sorry if this is or has been affecting your account. We know that having the cash registry available to your guests is important, and we are definitely trying to make sure the fix is pushed out as soon as possible.
Thanks for your patience - and we really thank you for reporting this issue so promptly and with the details provided. It helps us to hear from our couples so we know the scope of each Tech related issue.
Client Experience Manager
Great news! We received word today that the disappearing Newlywed Fund profiles has been resolved. A refresh was pushed and we trust that all of you are now seeing your Newlywed Fund when viewing your wedding website as a guest.
Do let me know if you have any other questions on this. We appreciate your patience – and each of you for reporting this so promptly. The flow of hearing from our members really does help our Team prioritize fixes on the site.
Thanks for your work on this. My original question was about how the charity option disappeared after adding a Newlywed fund. Are users only allowed one of these two options?
any luck yet? I gave $$ and wanted to make sure of the amount and cannot find it anywhere on the site. Is this being worked on and how do I know the couple have/are receiving the $$
I like that your registry page offers the option of adding a charity. I'm finding CrowdRise difficult to navigate- I'm not sure how best to proceed setting it up.
Also, after I added a Newlywed Fund the Charity option disappeared completely from my registry page.
How do I set this up? It's frustrating and confusing.