Registry Funds / Items - showing broken images to guests
We have heard from a few couples that their Registry funds/item tiles are showing broken to their guests that are viewing their information through their wedding website. We are very sorry this is happening. Our Registry Tech Team is working on finding a solution as we track down why this bug seems to be breaking these images. Your guests can still find your information by using couple search at www.theknot.com and visiting the Registry only link. I know this is not convenient as this is not what you have shared with your guests, but it is a work around in the meantime.
We hope to have a solution in place as soon as possible, and we will be sure to update you if you have linked to this forum idea as soon as the situation is resolved. Thank you for your patience!
Sr. Manager, Customer Experience
Thank you so much for your patience!
Tech has given us the all clear; you should be able to access your wedding registry page. Your guests should be able to access your wedding registry page as well. We really appreciate your patience while they worked through that.
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If you’re still encountering an error please let us know. Our customer service email address is Help@theknot.com
Your Customer Experience Team