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Unable to edit wedding website | Editing tool is not working:

Hi there!

We are so sorry some of you are having issues editing your wedding website dashboard. We are eager to find why this bug is causing this issue and we need a bit of your help. Please take a moment to answer the following questions and send it to us at help@theknot.com. With your help and information, we hope to find a solution for you and many of our other couples.

Thank you for your help - and your patience.

Please copy/answer the following in your email:

Email address on your account:
Names on your account:
1. Where do you primarily access your wedding website? iPhone, Android, laptop?
2. Do you use both the app and the web?
If so, does the issue occur on both app and web?
3. Can you send a screenshot of what your wedding website dashboard looks like when the issue occurs?
4. When did it start occurring?
5. What have you done to try and fix the issue?
6. Does the problem appear and re-appear?

Thanks again for your patience and understanding.

XOXO
Your Customer Experience Team

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AdminMeuy (Business Analyst, The Knot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  AdminMeuy (Business Analyst, The Knot) responded  · 

Thank you so much for your patience!

Our Tech team has advised us that the issue with your wedding website page not loading correctly is because of an outdated browser. Before you reattempt to access your wedding website dashboard, we do recommend using either Google Chrome or Firefox. Please clear cache and cookies and restart your browser and disable all pop up blockers. Also, make sure that your browser is updated to its most current version.

If you’re still encountering an error please email us at help@theknot.com.

Thank you for your patience and understanding.

XOXO
Your Customer Experience Team

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