missing wedding website error 404
We are getting the 404 error message and not able access or edit our wedding website. We just sent out our save the dates with it yesterday :( Help!
Thank you for reaching out to us. Our site was temporarily down due to a system issue, but it should be back up and running. We are so sorry this affected your account and your ability to see your photos, guest list and/or website. When you check the site again now, I do recommend using either Google Chrome or Firefox for the best experience.
If you still have questions, let us know and we can look into the issues you are experiencing.
Please email us at Help@theknot.com
Your Customer Experience Team
Hello, I am having trouble accessing my wedding website from a "guests" perspective. Once I plug the URL into Google Chrome - it says "we're sorry something went wrong if you are the owner of this application please check your logs" - I just sent my invitations out and I would like to get this fixed right away!!!
I'm having trouble with my website also! help
This is happening to me, is it getting fixed?
404 website error when I try to load my website, should I be planning on trying another site? It seems like this is an on going issue..
Having this issue now.
I was having this issue and clearing my browser's cache fixed it for me
Kristen DeGhetto commented
I'm having this issue now! Our save the dates just went out with our wedding website on it and now there is no website to be found!! Will not allow me to sign into my account says "invalid credentials" and when I try to reset my password it says it says they do not have my email address in the system. Try to view my site from the search bar address and get the "404 website not found" error page. From the looks of this thread it seems this has been an ongoing issue for sometime. Am seriously regretting choosing theknot.com for my wedding website, should have gone with weddingwire or zola. Put email and call into theknot and no response yet. How embarrassing it's going to be when everyone receives their save the dates this week and tries to view the website for more info and get nothing but a defunct page. Stressful and frustrating.
I luckily have not yet published my wedding website and I probably never will because every time I go to edit it gives me the 404 error. I will make my website at Zola at this point because I really don't want to deal with this.
Gina Matsumoto commented
Hello, is there a fix for the 404 error?
It's now five months after The Knot admin said it was fixed and still the same issue. My wedding is tomorrow and I can't access my guest list, my guests can't get on my website to find further details. I've tried clearing my cache on my browser every time I try to access the website and have had minimal success. Hate to be a bridezilla, but I'm not recommending the Knot to any of my friends that are getting married soon. This is not something I want to be worried about the day before my wedding.
We are having the same issue. Do you have an ETA for when the problem will be resolved?
I'm having this issue now! When will this be resolved?
Nissma Eldeeb commented
My website is doing the same thing? How long should it take to start working again?
I've been having this issue now, it keeps telling me "400 bad request", and I can't look at another couple's website either.
Every time my guest click my website it’s coming up with a 404 page saying the webpage is missing
Melanie Quinones commented
We are having this issue now and have been for a week!
I've been having the issue for a week and currently right now!
Sade Paige commented
Having this issue now!!!