Guest Accommodations - Duplicated on Wedding Website
So many of you have already reached out regarding the appearance of duplication of your Guest Accommodations - Thank you for taking the time to let us know your feedback and what you are seeing on your website.
We recently made a change to the Accommodations page on Wedding Websites based on feedback we received from other couples and guests that they were having a hard time locating where to find the hotel accommodations in the scope of the website. Currently, you will see we are testing a few ways to make this more visible on websites for your guests. This does include including Accommodations on their own tab AND in the details tab on your website. Unfortunately, there is not an option to customize this feature to appear under just one tab. If you do not have any need to add hotel accommodations, you can hide this tab under the accommodations section on your wedding website.
We would love to hear your feedback so we can pass this along to our Website Tech team as they look at how this feature is being used by your guests. Ultimately, your feedback will play a big part in how we move forward with this testing and our website design. Feel free to leave your feedback here or email us directly at email@example.com.
Thank you - again - for reaching out.
Customer Experience Team
You’ve shared your feedback and we hear you – truly. After conversations with the Product Lead over our wedding website development, we have been assured that this team is working through the possible solutions to adjust and improve the appearance and function of the accommodations/ details tabs on your wedding websites.
The goal is still to create one specific area to manage your guest accommodations while still having some ability to personalize this feature. With this in mind, the Tech team knows that the biggest ask coming from our Couples is that there should not be any duplicate information appearing on the website under multiple tabs.
While we will not be rolling this back to how it was before and we know that many of you still frustrated that your site is going to appear a bit different than when you originally published the site, we do want to be sure any future updates offer a viable solution for our couples while still creating an easy to use experience for your guests.
As soon as we get an expected date of release for future updates, we will post them again here on the forum.
Thank you for your patience and understanding. And thank you – so much – for your constructive feedback. This is a passionate group of members and we are definitely listening and hearing what you have to say.
I look forward to circling back on this again with you soon.
Anna & Chris commented
Same here, I don't understand why this is not changed back if the feedback is clearly negative. Our site is not showing it duplicated, but it just does not make sense to have it separate and on top of that its creating a menu that is now 2 rows instead of one, making this whole layout very unclean and unprofessional.
Quite disappointed that this will not be an optional feature instead of being forced.
I too am unhappy with the duplication. Looks silly
This is perhaps the weakest part of my website. I cannot think of a single reason that I should be forced to have accommodations as a separate page. Not to mention that it is also duplicated. Any update as to when this might be fixed?
Incredibly amateurish, very irritating, and just disappointing. Why you would change this on already published websites is beyond me.
Hi - I agree with the below comments, I think it looks somewhat tacky to have Accommodations duplicated in the title line, and honestly I'm embarrassed to tell people to go to the site because it's a reflection on us as a couple and makes us look incompetent. If I hadn't already handed out my website, I'd use one of the many other wedding website options available.
I agree with all those who have already posted. I am very frustrated that I'm unable to eliminate the duplicate "Guest Accommodations" tab, exactly as outlined by the post below from Apr 3.
This is not an intuitive design; because of the separate headings on the main page, I think guests will be confused to stumble on the "Guest Accommodations" section or a "Things-to-Do" section in the same place, when they thought they were going to view the other. I want to delete the "Guest Accommodations" heading and have it nested under the Details tab on the main page.
The website looks terrible now. With duplicate Guest Accommodations, all tabs can't fit on one line.
Please fix ASAP.
Removing 'Guest Accommodations' tab should be a very simple technical task.
I agree with the below - right next to the "Guest Accommodations" tab I have a "Travel & Transportation" that contains the guest accommodations info that has already been provided. And if I try to hide the guest accommodations tab under "Travel" it hides the whole bloody thing! The website looks ridiculous and makes us (being the couple) look a bit incompetent considering it is not that difficult to create a website with TheKnot. Unfortunately, I do not have a choice but to stick with this vendor as the details of the site is being published on our invitations. If I knew about this issue, I don't think I would have used this vendor because it will confuse unnecessarily confuse our guests.
Rebecca M commented
How has it been a month with no update on two identical pages?
Almost a month later and still not update. This is extremely disappointing. The Knot has handled this so poorly.
I am posting a URL with discount parameters for Wedding Accommodations. Your Site is adding additional parameters, which is screwing up the discount code. Please let me know how to fix this.
Rebecca M commented
Is there going to be another update on this?
Like many others, I REALLY dislike that "Guest Accommodations" is forced to be its own tab. This seems like a disrespect to my guests' intelligence that they wouldn't be able to easily just click "Details" and find accommodations through there. Not allowing us to customize where guest accommodations appear is ridiculous.
All that's left to do is warn other couples, leave bad reviews, and change websites if you haven't already. It doesn't appear they are ever going to address this and I certainly don't have any more time to waste on them. Absolutely awful.
I'm not recommending the Knot website. I've wasted hours on this site and the duplication of guest accommodations is more confusing as people had to flip back and forth to see if the information matched. There is no customization to add accommodations once on the site. The photos page was the WORST for 100 reasons, the font sizes/customization for the site is abysmal, and you have to single-handedly click EACH guest on the RSVP page instead of selecting all. If I could go back in time, I would not have chosen this site and will not be recommending it. Someone needs to update this site ASAP if they want to compete with other sites that are much easier to use.
The Knot, please don't send me emails to the address that I'm providing.
Almost three weeks and there's been zero response... Even just "we're still working on it" is better than nothing.
Here's what I did...
1. Add new section on "Details" page.
2. Title it Accommodations.
3. Copy and paste every accommodation from the old page.
4. Hide the old accommodations page.
I don't recommend deleting the old accommodations page in case they do something.
Can you please explain how I can remove the duplicates? It's fine not to be rolled back. It's fine to be separate, but the thing is, it's not just separate, it's duplicated. And no matter what I do it's a duplicate. How can I remove the duplicates?
Could you just remove the Guest Accommodations page from the Details page and make the Guest Accommodations page it's own?
So you've just deemed this unworthy of your time and are not going to fix the issue anymore?
What a waste of time this website was for me. Wish I could change it. Telling everyone I know to stay away.