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Wedding website redirecting to ‘We’re sorry, but something went wrong”

Hello,

We really appreciate you checking in. We are experiencing some issues with our site, which is affecting our couples Wedding Website; we do apologize for the inconvenience. Our Tech team is working on this urgently and we look forward to updating you all very soon with the all clear notice. Thank you for your patience and understanding.

XOXO
Your Customer Experience Team

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AdminMeuy (Business Analyst, The Knot) shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  AdminMeuy (Business Analyst, The Knot) responded  · 

Hello!

Thank you so much for your patience!

Tech has given us the all clear; you and your guests should be able to access your wedding website. We really appreciate your patience while they worked through that.

We do recommend using either Google Chrome or Firefox and make sure that your browser is updated to its most current version.

If you’re still encountering an error please let us know. Our email address is Help@theknot.com

XOXO
Your Customer Experience Team

2 comments

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  • Michael Ernst commented  ·   ·  Flag as inappropriate

    Our wedding website has been down all weekend. We contacted technical support on Saturday and haven't heard anything. Our wedding invites have our wedding website URL on it to RSVP, so people haven't been able to RSVP all weekend and nothing has been done to fix the website.

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