Online RSVP Issue
Thank you so much for checking in.
We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out as this rolls out by the end of April. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!
If you don't mind, please help us track down the root cause of this issue by emailing us the following details (see below).
Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.
1. Your website URL:
2. What browser & version are you using?:
3. Where did it happened - desktop/mobile/app:
4. Specific issue/error and the steps you took when you received it:
5. Screenshot of the issue/error:
Thank you so much for your time and patience!
Your Customer Experience Team
Hello. I am having the same issue with no avail. What are the updates?
Christina Mattern commented
We are having an issue with the RSVP for multiple events. The RSVP works for the Wedding event but when a guest clicks on our welcome dinner event it shows the Wedding event RSVP response. Also, on the top menu where it says RSVP it should have a drop-down menu of the two events but if you click on it, it takes you directly to the Wedding event RSVP. I saw a similar issue noted almost a month ago. Is this being addressed?
Our website is https://www.theknot.com/us/christina-mattern-and-ryan-meier-jan-2020 and I've used two different desktops, both running Chrome web browser Version 77.0.3865.90 (Official Build) (64-bit).
Kaley Castle commented
THIS NEEDS TO BE FIXED NOW. It is absolutely ridiculous that you advertise that guests will be able to RSVP through your website, yet you all cannot get this problem fixed within 6 months. You all do not have my recommendation and I will warn anyone that asks about using your site.
This has a planned date for May of this year but I am seeing posts as recent as yesterday that the RSVP issue is still on going. I am planning on using the site for RSVP but will be forced to look elsewhere unless I know for a fact this issue is being fixed. Can anyone provide a more meaningful update on the status here? Last admin post was in April.
Please and thank you! Will be ordering save the dates soon and need to put our website on the card.
None of my guests can RSVP because they get the error message: Oops! Our system is having trouble right now. Please try again in a few minutes.
I have paid for this website so quite annoyed that it does not work. Please fix this issue.
Hi! There are still some serious bugs with the RSVP functionality. I am able to access the RSVP page on my preview, but when I go to my browser and use the URL I paid for I receive the following error message: Oops! Our system is having trouble right now. Please try again in a few minutes.
Please fix this ASAP. It is super inconvenient! And I need this to work before I send out my invitations with this url. Thanks!
I have guests that are under the impression that they RSVP'd, yet their name has not appeared on my list, nor have I gotten an email. What's causing this?
Hello - we've been having issues with the RSVP button on our website. We get this error "Oops! Our system is having trouble right now. Please try again in a few minutes." I've tried for a week now and also tried contacting you. It's clear from the comments that this is not just an issue with us but your website. Can you please fix this???
Can you please help? Soon we will be sending out our invitations with our wedding website attached. When i search on a guests name and click attending (just to test it out) we are not getting a notification that they have sent their rsvp. Also, we are not able to read the message that they have sent. Please help us figure out this problem as need to send out our invitations very soon.
September 21, 2019 - no option on RSVP to say yes or no to the RSVP...just a place to comment. Please resolve this issue. I am a vendor and thought about advertising with your site. Not is you don't fix this simple issue.
I am trying to RSVP for a wedding on a desktop using Windows 7. I can type in the name but I get no drop down for the month and year. Their URL is www.theknot.com/us/leslie.gappa.and.ty.bermes that just gives you the Oops .... notice like everyone else seems to be getting. Please respond
Hi All, we are also having an issue where we have 3 different wedding events and when you go to RSVP for them, they only show the wedding RSVP vs the other 2 events even though they are clicking the RSVP button for the specific event. This is creating a huge issue in capacity planning and creating a lack of visibility for us. When do you plan to update this feature/bug?
Hi I have been having problems with the RSVP button for over six weeks where guests cannot RSVP.This is a waste of time or effort to send emails as i get replys saying it should be corrected but as you can imagine not so , same problem.Because this issue cannot be fixed it seems , please can you just refund my money.
I have done a few test runs with the RSVP button due to the amount of reported issues and each time I've tried, I've had to enter the guest names twice in order for the name to be found. This will be confusing for my guests and is a major disappointment for myself and fiance.
My wedding in May 2020 but I am very upset as I've paid for a customized domain expecting to simplify/streamline the exchange of information and the RSVP process. It seems like I may have made a mistake with trusting TheKnot to provide that for me as promised.
Please fix this!
Hi, our wedding website is http://theknot.com/canan-berge and for the majority of the guests, when they enter their names for the RSVP page, a comment section comes up right away, without allowing them to enter their response for the invitation. Can you please help with this issue?
Oops! Our system is having trouble right now. Please try again in a few minutes.
For all guests.
Please fix, we paid extra for the domain.
Our guests are unable to RSVP either. Please fix this issue!
Oops! We're having trouble with your browser. Please try again on another browser or device - why does this message appear when my guest wants to RSVP online on their mobile?
Please fix this.
My guests who are using internet explorer cannot rsvp because the browser says "Oops! We're having trouble with your browser. Please try again on another browser or device." as soon as it loads after pressing the RSVP button. Can we please fix this issue? It's embarrassing to have an elegant wedding and things aren't working properly.
I agree with a previous comment. The "x" or "checkmark" option appears to confirm that your invitation is presented properly. Wording of 'will attend' or 'cannot attend' should be placed next to these options.