Can't even contact support because the "Contact Support" link on this page doesn't even work. Can't remove or add anyone on the guest list. Anyone else having these issues too? TheKnot Support Team, can you fix this ASAP?
We are so sorry that you were having issues with your changes in your guest list not saving. This issue has now been fixed, so you can continue to make edits.
Please make sure to clear your cache and cookies before attempting to access your wedding website. We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.
If you’re still encountering an error please email us at email@example.com.
Enjoy your planning!
Your Customer Experience Team
Why can't I update my guest list? Someone's name was misspelled, and I try to fix it. Another person had a spouse who I would like to add but can't. You can press on SAVE, but nothing happens or if you do actually get it to update, it will stay until the next day. How can I get a accurate head count if I can't update this. You can try pressing on the option to get help but that doesn't do anything.
I am in a panic!!!!None of my guests are able to rsvp to my wedding, they all got a "Oops! Our system is having trouble right now. Please try again in a few minutes." and When they do they still get the message, when they try an hour later its the same message, please please fix this asap. I need to know when will this error message stop appearing every time people want to rsvp for my wedding.
So much is NOT working! Getting frustrated with The Knot.
I'm trying to delete a registry and I can't find it anywhere. Why is this site so hard to use. Absolutely ridiculous actually for being one of the top sites for finding wedding professionals. Feeling let down and stressed by this site.
Additionally, the guest list section isn't working. When I search a specific person or want to see just the people who have accepted, the screen doesn't change.... The app is better than the computer website.
But I can't plan a wedding on a phone!
Fix this ASAP.