RSVP reminder text doesn’t work
Having an issue. The RSVP reminder text is not working. It hasn’t sent a single text out (I entered myself as a guest so I could see when they were being texted). Not one text has gone out, half my guest list hasn’t responded and I set the deadline for today.
Guess I have to manually text 60+ people now?
Thank you so much for reaching out!
We are in the process of making some new enhancements to our RSVP & Guest List Manager. We are aware there are a few kinks to work out. In the meantime, we appreciate your patience while we work through these changes. We definitely appreciate any feedback that we can pass along to our product team. I do apologize for any inconvenience and hope to have updates very soon!
If you don’t mind, please help us track down the root cause of this issue by emailing us the following details (see below).
Please email this portion to Help@theknot.com, so we can send your feedback to our Tech team, as they continue to investigate the current issue.
1.Confirm that you have the latest version of the app
2.Mobile Device; iOS or Android? (i.e. iPhone6 or Samsung GS7)
3.What was your Deadline Date?
4.RSVP Text reminder is set up only for “The Wedding” Event?
Thank you so much for your time and patience!
Your Customer Experience Team
Has this been corrected?? I only see the option on the app and not the website. When I tried it on the app nothing went out to my guest.
I am having this same issue! I can’t get ahold of anyone when I call customer service. Did anyone end up Getting it fixed?
I didn't set up reminders, they just went out, and not even to all guests.
I am very confused and upset by this. There's no real information from TheKnot to help clarify.
Due to the coronavirus, we are having to postpone my daughter's wedding. We have a contact for everyone on the guest list (either cell phone or email). We want to send out a message to all of our guests to let them know it's being postponed but don't see anywhere to do this. I know there is a way to message the guests because we all got a reminder for 30 days out. Also, how do we stop the automated messages as I don't want them to get a reminder when we are pushing the date out.
Does anyone know if this is working now? I have my rsvp deadline coming up
OMG this is happening to me too! I rounded up all of my remaining 60 peoples phone numbers/ emails and when I went to send the reminder the option isn't there! I wasted my time doing this for nothing....
Cassandra Rodriguez commented
When do people get the reminders? Also, this says it doesn’t work? Shouldn’t you take it off your app/site if it doesn’t work? You’re screwing us up!!!! People would have done this manually weeks ahead of time if I knew you weren’t going to do this!
Has this issue been fixed? When do the reminder text messages go out?? My RSVP date is coming up soon!
Chelsea Williams commented
Can I craft what the reminders say and decide when they get sent out? I'd like to send an RSVP reminder and a reminder closer to the wedding about timing, directions, etc...
Erica Brown commented
When are my guests supposed to get reminders? Not one has gone out that I am aware of. I've asked.
I am having the same issue as well
Kristen Kerr commented
How often does the text reminders go out? Nobody has gotten any reminders either
Can somebody fix this for us?
Alicia Canton commented
I am having the same problem too!