Wedding Website is not working
When guests try to search for our wedding website on theknot.com or by using the website URL, the error message "Oops!
We're having trouble finding that page" is displayed. This is the ONLY method my guests can RSVP and access wedding information. I need this fixed ASAP! If I had known this was going to be an ongoing issue, I would have gone with a different planning website altogether!
Hi and thank you so much for contacting us!
I am seeing that this has been fixed/updated already. Please make sure to clear your cache and cookies before attempting to access your wedding website.
We do recommend using either Google Chrome or Firefox to make any edits to your account. Please disable all pop up blockers. Also, make sure that your browser is updated to its most current version.
If you’re still encountering an error please email Customer Experience Team at Help@theknot.com
Your Customer Experience Team
this is happening to me all the time, suggesting to clear cache is not the solution.
We need to resolve the root cause of this, because suggesting to clear browsing history and cookies is not working to fix this long term.
As it stands right now, its failing to load even with doing the suggested clearing isn't the solution
I'm having the same issue. The front page will load properly but the tabs do not load. This is ridiculous and I need it fixed ASAP
Patrick Gallagher commented
UPDATE: The password is the issue. Remove the password and the site works.They are working to fix the issue.
We are having the exact same issue. Wedding is this weekend (10/26/19). It is critical that the guest can access the site to access the schedule and all the activities.
Andrew Hall commented
My website is not working. It says the page can't be found. Please address this today as it appears to be affecting many users.
I also have the same issue - the website exists on the server to edit and you can search for it, but not published live to the internet so all the links are dead.
I have that too! I don't know what to do
Mine is having the same issue and no one can RSVP! We have already sent everything out! WTF?!
I also have that same issue, please fix it asap.
I am having the same issue! My save the dates have the website printed on them and I'm getting a lot of comments from guests that they can't access the website. Brides have enough to stress about...PLEASE fix this!
I'm having exactly the same issue with my wedding website on theknot.com