Registry Not Sorting In The Order You Choose
Registry states you can drag and drop the tiles in the order you wish when selecting the custom feature. This does not work. When I drag something it just goes back to where it originally was.I then previewed my registry as a view and it says it is in the order of "couples fav" ... this is not listed in our favorite order, won't allow us to even arrange the order ...
I then tried to have viewers just see the price high to low when they first go on my registry page and this does not work either. It keeps reverting back to "couples fav" , which as i explained is in no particular order at all.
Sending out bridal shower invites this week and would love for this to actually work as intended so guests can see what we really want!
Hi and thank you so much for your idea!
We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.
We will keep this forum updated as we make improvements!
Enjoy your planning!
Your Customer Experience Team
The wish list section is actually horrible, and I cannot believe that it was added with no option to remove it. Similar to others on this comment feed, I'm sending out invites soon and the registry portion has completely ruined my experience - I will not recommend TheKnot again. You have to click 'see more' to even see my other registry options now too? Like come on, just remove the feature, and roll it out again with a remove option to a few customers - don't roll out the feature to everyone and ignore the issues.
I am having the same difficulty. The knot offers "customize" on the wish list but any attempt to move the images they just revert back to their original spot and "couples favorites" is not accurate because they are not in any particular order. I would like to have our house cash fund show up first on the images but any attempt to move it..it only reverts back to its original spot..which is last!!
Sierra White commented
Zola has a feature where you can favorite one of your registry items to make it your most wanted and it will show up first on your registry list. I wish the knot had this feature because my honeymoon fund that I want to show up first, shows up last. People will be more likely to give to the honeymoon fund if they see that it is our most wanted item. Even an option to organize the registry by price would help. I see it can be filtered by low to high or high to low, but it can be easily missed by a guest. I really hope you guys take my suggestion into consideration, I think it would help a lot of people. Thank you!
Take away the custom option if you don't actually provide the ability to do it. It's false advertising!
I definitely agree. Please figure out a way to provide couples the option to remove the wishlist from their website. Thank you.
Clearly by your response you have no intention of fixing this. I should have gone with Zola. Don’t give a generic response and think that’s good customer service. Actually solve the problem. Ridiculous. I will not recommend the knot to anyone.
If you try to move the items around in the custom sort the list must be glitch currently because it moves right back to where it originally was.
I think it would be a good idea to put cash funds at the top of the registry. If someone is registering for a cash fund they probably need the money for something important. At least for me, my cash fund got put in the middle of everything and that makes it hard to find, but for me it is the most important thing on the registry. When I tried dragging to sort, it did not work, so I cannot even put it up at the top where I want it.
We're looking into another website solely because this feature is broken. Please fix!
Yes! I agree that you should be able to hide it
I completely agree with everyone, especially @jessadam2010, who pointed out that the custom sort is a feature that you guys promote on your website, so it's extremely frustrating that it is not working. Like others have stated, I check back on a daily basis to see if it has been fixed. I really don't understand why the Knot's "Customer Experience Team" responded to the request to FIX the already existing feature by saying "We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas." This is not an idea. This feature already exists, according to them. It's broken. It needs to be fixed.
I also agree with others that the "Our Wish List" section is incredibly tacky and wish there was an option to remove it. At the very least, we should have the option to rename it. When I first added my registries to my website, I was very annoyed with the wish list function because one of my registries is from a store that is not one of the Knot's "partner" websites. As such, those gifts don't appear in the wish list section. The gifts from that store are some of my most wanted gifts, so I still fear that my guests won't notice them (even though they are able to click on the registry link). I have gifts of varying prices, and am frustrated that the extremely cheap ones are so prominent (and I am NOT sorting by price). So when I read that this new custom sort feature was available, I was excited because it made the still tacky wish list function perhaps a bit less tacky. But it doesn't work.
Furthermore, as others have mentioned, the cash funds get buried within the wish list. What's even more annoying is that setting up a Honeymoon Fund automatically created a new "registry" that shows up on my drop-down menu - "The Knot Cash Funds." I initially had no problem with that as I expected it to link directly to my honeymoon fund the way the other menu options link to my other registries, but it just links to my registry page within my wedding website...the one with the wish list...the one where my honeymoon fund is completely buried. So people will likely click on that link and wonder where that fund is, as it is hard to find. If I were able to custom sort, I could put this at the top. When I sort by custom, it's buried because I can't actually custom sort. When I sort by price from high to low, it's the very last one because I don't have a goal so the price is zero. The only way to get it to the top is to sort by price from low to high, but who wants that?
Please fix this ASAP. It was bad enough when you went through the overhaul a few months ago to supposedly fix the RSVP and guest list functions (but I don't see how anything changed...especially for the better), so those functions were down and other aspects of the website weren't working properly, and now this. The fact that it takes months to make a seemingly simple change is just disgraceful.
Annoyed Bride commented
Can this please be a removable feature. Having the wishlist is so tacky and makes me want to change my website
The customize tool does not work in order for us to organize our registries how we'd like. Also, we should be able to order our providers so that the gifts we want the most will appear at the top. My cash funds are currently burried. I wish we could highlight those, or they appeared ABOVE the registry. I also think that we should be able to sort the order we want gifts to appear - for example, just low to high.
It's been almost 3 weeks since this has been responded to by the Knot. Is this going to be fixed any time soon?
Also... I really hate the generic 'we'll take this into consideration..' response. This is something you have promoted on your website as an option for registry sorting, not something someone suggested.
Any update on when this will be fixed? The fact that I can't rearrange or prioritize my registry items makes it look messy and haphazard. The Knot's customer service is laughable. I sent an email to them over a month ago - no response.
Kate D’Imperio commented
Very disappointed. Stinks that I made such a big mistake by choosing the knot instead of another service. Our wedding is coming up and I can't change now. The registry portion of the website has been mediocre throughout my wedding planning process (advertising that you can add gifts from any website but only really having that ability on Firefox?! come on). The registry section is a mess. Will not recommend the knot to other brides.
It's crazy this still hasn't been fixed, despite the 100% unanimous agreement from users that they want this feature back.
All I have to say is there is a reason theKnot is not longer on the top of any 2020 wedding website recommendation blogs. Zola and Joy are beating them in nearly every list, and probably for a good reason.
Madison Simonich commented
I'm also having this issue, commenting to follow the issue.
Is there any update on this? I want to rearrange my registry stores. It's driving me crazy how it looks now!
Hi, I am experiencing the same problem. Would love to be able to sort my priority items but this function is not working.