The Knot All-In-One Wedding Planner - Forum

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  1. 1 vote
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. Virus

    Hi,
    I've noticed today that every time I log onto my wedding website or theknot.com account, I am continuously getting pop-ups from my antivirus software that a "BitCoin Miner" is trying to attack my hard-drive, from your website. I would get your software people to look into that if I were you! It's not good!

    7 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We truly appreciate you calling this out yesterday and letting us know that you received a malware alert while visiting our site. Some of our users, like yourself, were affected by a malware incident that occurred on the weekend of March 10th. Our tech team acted quickly to investigate and resolved the situation. Our initial investigation found no indication that customer privacy or security was compromised in any way. You can continue using our site and all of our services. If you haven’t done so already, we recommend that you clear your cache/cookies to get rid of the scripts that may have been running when you first visited our page yesterday. We have found that most anti-virus programs on your devices have likely cleared this already​, but doing another cache/cookie clearing is always a good step.

    Here are instructions on how to to clear your browser cache:
    - Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

  3. Remove offensive article

    This article is offensive, misogynistic, and should be removed immediately: https://www.theknot.com/content/a-grooms-guide-to-planning-a-wedding

    In addition to being poorly written, it perpetuates the inaccurate female stereotypes related to wedding planning (and relationships in general). It is unacceptable that a website which claims to support love, planning, and PARTNERSHIP would post an article that glibly suggests that women are crazy ("she'll put a gun to your head" if you give your opinion), or somehow responsible for the lion's share of planning a celebration, while a groom's only responsibility is to "stay out of the way" and not **** someone else. Seriously? This is the…

    8 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We really appreciate you reaching out about this article. It was removed from our site on 1/24/18 after we did see a few comments related to this piece. It was an older piece that had not been reviewed in a long while and our editors did agree it was not something that we wanted to keep up and posted.

    We will look forward to a fresh, up to date article being posted in the future that is much more contemporary and not offensive to any part of the wedding couple.

    Thank you again for your patience, and understanding while we had this removed.

    xoxo,
    Keri

  4. AUS version & website redirection error

    Good afternoon,

    It would be amazing if you had an australian version, i have made a website anyway and been able to share it with family and friends but unfortunately i cant do anything on the go - i can only use the computer at home for the guest list and planning features as i get redirected to the apple store for au and cant install the mobile app. Also, because its US based i cant add my vendors and such but the websites i have found for aus are nowhere near as good as this one.

    Just a thought.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    If you are in the AU network you will want to log in using this link: theknot.com/gs/weddingwebsites . This helps you avoid the redirect to WeddingClub. We know it is something that is hard to work around, but it should work for you.

    Your guests will still be able to use the direct website URL you have given them already.

  5. 1 vote
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  6. Same *** options

    I know your company is gay friendly but the website doesn't have a same *** option. The checklist is filled with items not pertaining to me and the ads and photos are the same.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Great news on this request. Our Checklist is now formatted so same-sex couples can choose their to-do lists individually and you don’t have to hope there are two things for brides or two things for grooms on the list. We continue to work on expanding this functionality across our site and brands. Thanks for your feedback! It was a great push for our teams!

    Enjoy your planning!
    XOXO,
    Meuy

  7. Bride/Groom sign in for same wedding

    Some things are shared, some things are seperate.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    Unfortunately that is not an option we support at this time. We apologize for any inconvenience this may have caused. We are always adding new options and hopefully this will be one that will be added in the near future.

    Enjoy your planning!
    XO,
    Meuy

  8. Please, please, stop writing articles that support asking the dad only for daughter's hand

    Please try to write articles that tell the boyfriend to ask the mother and NOT, just the dad for the daughter's hand in marriage.
    He really should not be asking anyone, as no one is asking fur his hand, and so the practice is sexist and quite a double standard.
    This practice is so disrespectful to the girl's mother. Her dad is not more important this her mother, in fact the mother is the parent who gave birth and raised the daughter, not dad.

    Pam Moore

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We really appreciate you sending this in. I will be sure the Editorial team takes this into consideration. We truly understand every family has a different dynamic and Mom should always be included when possible.

    Thank you for your feedback – it is very valuable indeed.

    XO,
    Keri

  9. Do not completely disable the old system

    For those of us that are still in the process of planning our upcoming wedding using the original knot website, we should still continue to have the option to have access to everything that we originally created. I am absolutely extremely disappointed and will not ever recommend the knot website to any future brides due to the frustration this has caused me. I worked so ******* my website and guest list for over a year (our engagement is 2 years) to not be able to use it and edit it anymore. We relied on the website for our guests to…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    I really appreciate your honest feedback. Making any technology transition is hard and we have found that this one was a pain point for quite a few members. We really tried to help by starting the notifications last September so everyone had a chance to get their information, but it sounds like that was not enough lead time indeed.

    Let us know if you need anything else in the meantime and we can help.

    XO,
    Keri

  10. Notes about tipping

    Just a note on tipping the officiant. My husband is a pastor. If the couple is not a member of the church, there is always a designated amount that is to be paid. Members also pay. In our churches we've seen the range from $150 to $500 depending on our church location. The organist is also paid. Usually about $250, even for church members. The church has a charge for facility use. The church, groom/bride rooms and bathrooms have to be cleaned after the event. If the reception hall is used, there is a charge for the custodian.

    1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. 2 votes
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    completed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  12. Really don't like the unsolicited proposals

    Do not send my info to places I'm not interested in. Just got this pop up message and it really ****** me off:

    Success! You've just messaged the following additional Vendors on The Knot:

     Grand Hyatt Seattle

     Starwood - The Westin Bellevue

     Rosario Resort & Spa

     Chambers Bay Golf Course

     Thornewood Castle Inn & Gardens

    If I get any additional spam, I will leave 10 negative reviews about the Knot all of the place. My trust in this site has been ruined.

    1 vote
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  13. [General, Vendor data]Remove vendors that are no longer in business.

    As I was looking thru your websites as my daugher is getting married in January 2016, we were looking as some bridal shops, etc. there are some items no longer in business that are still listed on your website. You need to keep these feature current and up to date. Fancy Smancy bridal in Ephrata, PA had been out of business severarl years. please have a way when someone lists on your site that they remove themselves or contact you if they are no longer in business. This does not look professional to me if you are not keeping your…

    2 votes
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  14. [General, Design] Visual handicaps, please make copy darker.

    Wish the font was darker for the app, online & mobile. I've got visual handicaps & it certainly would help if the font was dark. With it being so light & thin it strains the eyes which makes it unpleasant to use. Thanks!

    2 votes
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. [General] Just a thought...expand to markets outside of the US.

    I do not know whether you target market is restricted to the US but I am South African and have registered on this website. I enjoy the tips and ideas as well as the fact that it facilitates the planning process, but cannot make use of all the services the website provides. For example, there is no option for different currencies in the budgeting section nor for different languages when making a website. I think accommodating people from different countries could drastically increase the amount of people you reach.

    21 votes
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    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Krista P. responded

    Hi and thanks for getting in touch! Our target market is the US. We will keep you updated if we change plans to extend outside of the US.

    Thanks again!

    Krista

  16. How long has the Knot been around?

    I feel like my husband and I were one of your firsts.. Just wanted to know when the Knot started?

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Krista P. responded

    Hi and thanks for writing in. The Knot was founded in 1996 – we are getting pretty old@

    Thanks so much for being one of our firsts! When did you get married?

    Krista

  17. [General] I want to select a sub-menu item and can't.

    The menu for the main site (desktop) does not work properly. Every time I try to look at the drop down, for example favors and gifts, it just goes to wedding favors and don't get the chance to select anything else!
    Very annoying

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Krista P. responded

    Thanks for the feedback!

    If you hover (don’t click!) on the menu item then click on an option within the menu, you will be directed to the page you selected. When you click the top level navigation, you will be directed to a topic page.

    I hope that helps!

    Thanks,

    Krista

  18. 1 vote
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    completed  ·  0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  19. Generally Bad Programming

    This site takes longer to load than anything else on the entire internet! I can't get anything done when it freezes, and that happens practically immediately once the website finally loads. It is so frustrating to use this for managing my guest list. I just hope my guests aren't as annoyed as I am when they RSVP. Website looks beautiful and has tons of good ideas. The tools would be great if they worked better.

    7 votes
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    completed  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  20. [General] I'd like to see better privacy settings for my information.

    My idea is that if i sign ip with "the knot" i only want the knot to do what was intended. Just sign up to where i have chosen to register, and show me possible vendors. This does not mean to have our names plastered on all sesrch engines, with a wedding dste attached, things happen. Not upset at that, because we are still together, not ste date yet. Is a matter of principal and PRIVACY that is huge in our families. Thank you!! Not all of us enjoy to be on the public eye.

    11 votes
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    16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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