The Knot All-In-One Wedding Planner - Forum

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  1. Please fix the password bug ASAP

    Our wedding is getting closer and we need guests to see the website and RSVP quickly.

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. "Page not Found" - Guest view of Wedding Website

    We are very sorry to let you know that some of our Wedding Websites have had an issue this weekend with their site not being able to be viewed by their guests. The error of "Page not Found" is likely due to a bug with the Password on your website.

    Log into your admin, turn OFF your password, and it should allow your guests to view your website with ease. This is an urgent bug fix that our Tech team is already working on and we hope to have a solution as soon as possible.

    Thank you for your understanding.…

    7 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wedding Website is not working

    When guests try to search for our wedding website on theknot.com or by using the website URL, the error message "Oops!
    We're having trouble finding that page" is displayed. This is the ONLY method my guests can RSVP and access wedding information. I need this fixed ASAP! If I had known this was going to be an ongoing issue, I would have gone with a different planning website altogether!

    14 votes
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    4 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  4. My daughter wedding account (Alanah & Cody Lonsway- Kohlinger) doesn’t allow international gifting/payments. Can that be quickly fixed?

    My daughter wedding account doesn’t allow international gifting/payments. Can that be quickly fixed?
    It’s a real necessity and shortcoming of the site..

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. International App

    I’m in New Zealand and I love the website, but I wish the app was available here!! The mobile site just isn’t the same.

    1 vote
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    0 comments  ·  Mobile  ·  Flag idea as inappropriate…  ·  Admin →
  6. Wedding Website glitches

    How hard is it for the knot to put some kind of notice or warning out that they are doing major overhaul on their wedding website application which is causing problems??? Or instead of "Oops page cannot be found" try to fix that situation first! There is no way brides and grooms can get all the essential information out to their guests if invitations have already been sent out.

    Do better with communicating to your users!!!!!!

    Now I think I need to make a back up wedding website seeing as they can't even give a suggested timeline for all of…

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unreliable wedding website

    My wedding invites are OUT AND GUESTS CANT ACCESS MY WEBSITE!! Says oops page cannot be found since WEDNESDAY OR THURSDAY!!!

    This is very upsetting.

    18 votes
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    2 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  8. Wedding Website "Page Not Found"

    We JUST sent out our Save the Dates and we're already getting feedback from guests that they can't access our site! I tried to view it myself and I can't access it either. I saw so many posts in forums warning against using The Knot for their wedding website and I am beyond disappointed that they were right.

    23 votes
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    4 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  9. Guest cannot access my wedding website erroe

    My guest gets a " Oops! We're having trouble finding that page" error whenever they try to access my website. Its soo close to my wedding and this cannot be happening now.

    Please fix it.

    37 votes
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    6 comments  ·  Wedding Websites  ·  Flag idea as inappropriate…  ·  Admin →
  10. To have a page on your website that accepts months and years to facilitate the finding of the couples RSVP instructions......

    Robert Heers............Stephanie Sweigart...............January,2020..........how does your page work?

    1 vote
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    0 comments  ·  Customer Service  ·  Flag idea as inappropriate…  ·  Admin →
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Website search not working

    I am currently using The Knot as my personal wedding website platform, and I also have friends using the Knot as their website platform as well. When I try to search their website, I can find their names and click on the website link, but it says "This site can't be reached." I have tried multiple browsers, but none of the website links are working. I don't want the same thing to happen if my guests try to visit this site, and I was wondering if there is something I could tell them to resolve the issue?

    6 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Update the list of wedding dresses

    After searching for months, I finally found THE dress on your website. It's part of the Wilderly Bride collection, specifically the Jade. Imagine my heartbreak when I click the link to the vendor website and it's a dress they no longer make. Someone really needs to clean up the website and remove discontinued dresses. I can't think of the last time I was this disappointed.

    4 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  18. Guest List Manager Personal Notes

    Allow the RSVP Personal notes on the website. It's frustrating to only get them via email and very hard to track. Especially since only I have my email linked and not the groom. I almost missed them because I thought these were only notification emails not knowing they were the only place I would see the notes.

    9 votes
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

  19. Website Admin Features. Fixes still pending

    We are very sorry that our website and guest list features are not all working at 100% right now. We know that many of you have had different issues arise in your account over the past few months, and you continue to be patient with us as we work through each item and our Tech team is able to find a long term solution that will provide a better experience for you and your guests.

    These issues are mainly a result of a database transition that, when completed, will make our products more stable and easier to use. We recognize…

    336 votes
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    109 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Personalize the address collector

    I wish we could personalize the address collector like you can do on minted.com

    7 votes
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    0 comments  ·  Guest List Manager  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you so much for your idea!

    We will definitely take this into consideration. We’re always trying to improve the Wedding Website experience for couples so we welcome all of your great ideas.

    We will keep this forum updated as we make improvements!

    Enjoy your planning!
    XOXO,
    Your Customer Experience Team

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