Knowledge Base

← Customer Feedback

  1. The Knot Registry Store →

    1. TK Registry Store - What is The Knot Registry Store?
    2. TK Registry Store - Where do gifts come from?
    3. TK Registry Store - Order Confirmation
    4. TK Registry Store - Order Shipping Timelines
    5. TK Registry Store - Shipment Confirmation

  2. The Knot Invitations →

    1. How do I order a wedding invitation sample?
    2. Can I order a sample of my customized design?
    3. What type of paper is available?
    4. How do I make changes to my design?
    5. How do I change the colors on my design?

  3. Top FAQs →

    1. The Knot Accessibility Policy
    2. Universal Registry - How does it work?
    3. How do I find a couple on The Knot?
    4. Adding Extra Guests on RSVP form- Public
    5. I need to manage my wedding website on the app - what features can I access without going to desktop?

  4. The Knot All-In-One Planner →

    1. What is The Knot All-In-One Wedding Planner?
    2. Do you have an app?
    3. How much does The Knot Personal Wedding Planner cost?
    4. Why use The Knot and the All-In-One Planner?
    5. What is my Wedding Vision?

  5. The Knot Cash Funds →

    1. How do I set up my Cash Fund?
    2. Is The Cash Fund Really Free to Create and Use?
    3. Why Is There a Fee?
    4. Why Do My Guests Have to Pay the Fee?
    5. Do I Have to Supply My Social Security Number and Date of Birth?

  6. Planner App →

    1. Can my fiance also access my app information on their mobile device?
    2. Will I have access to all of the RSVP features in the app?
    3. What about my registry information? Will I be able to access this on mobile?

  7. Contact The Knot →

    1. Contact The Knot: Couple Services
    2. Contact The Knot: Vendor Services & Reviews Admin
    3. Contact The Knot: The Knot Wedding Shop
    4. Contact The Knot: Press, Investor Relations, Sales, Job Applicants

  8. Wedding Websites →

    1. I can’t edit/access my wedding website
    2. Share your Wedding Website
    3. Remove your Wedding Website from Search Engines
    4. Add a PIN/Password Code to secure your Wedding Website
    5. Create your Wedding Website

  9. Registry →

    1. Add New Registry to Website
    2. Add existing Registry to my website
    3. What is a Registry Profile?
    4. Remove a Wedding Registry that doesn't belong to you
    5. Why do I have a registry profile?

  10. Guest List Manager →

    1. My Guest List won't import - help!
    2. Importing a Guest List into your dashboard
    3. What is the Guest List Manager?
    4. Where can I find my Guest List page?
    5. Create your Guest List

  11. Membership →

    1. Delete your Account on The Knot
    2. Change your Email Address
    3. Change your Password
    4. What is Membership?
    5. Contact Us: Login/Reset Password Issues

  12. Wedding Checklist →

    1. What is a Wedding Checklist?
    2. Where can I find my Wedding Checklist?
    3. How do I find and save my booked vendor for a vendor-related task in my Checklist?
    4. How do I see my completed to-dos in the Checklist?
    5. How do I remove a to-do from my checklist?

  13. Writing a Vendor Review →

    1. What are The Knot review tips?
    2. I can’t find a vendor to leave a review. How do I add a business to The Knot?
    3. How do I report a business owner comment?
    4. How do I remove a review that I posted?
    5. When will my review be posted?

  14. Conversations (inbox) on The Knot →

    1. How do I contact a vendor?
    2. Can I unsend a message once it has been sent?
    3. Who can I send messages to?
    4. How do I add an attachment to my message?
    5. How do I reply to message?

  15. Local Vendors & Advertisers →

    1. What are Local Vendors?
    2. Find Local Vendors Near You
    3. I'm a current advertiser. How can I update my listing?
    4. I have a business and would love to have a listing on TheKnot.com
    5. I'm a current advertiser. How do I contact someone about my account?

  16. Real Weddings & Two Bright Lights →

    1. Submit your Photos for Real Weddings
    2. Why can't I link to my storefront from Real Weddings?
    3. How can I create a vendor storefront on The Knot?
    4. My vendor name is linking to the wrong storefront.

  17. Favorites & Boards →

    1. Where can I find my Favorites?
    2. Add Items to your Favorites
    3. Delete an Item from your Favorites

  18. HotelPlanner.com →

    1. What is The Knot Hotel Room Blocks powered by HotelPlanner.com?
    2. What's a group hotel booking/hotel room block?
    3. How does payment work for a group booking?
    4. Why do I need to sign a hotel group agreement to book 9+ rooms?
    5. What happens when I submit a rate request?

  19. The Knot Shop →

    1. How can I place an order or check on my order at The Knot Shop?

  20. General →

    1. What is The Knot?
    2. What is My Knot Dashboard?
    3. My info in the Couple's Search is not correct / not showing up
    4. Where is The Knot Blog?
    5. What is Advice + Etiquette?

  21. The Bump →

    1. I can't see my baby registries on my Bump app/account. Where did they go?
    2. How Can I Delete My Account on The Bump?
    3. How Can I Change My Due Date on The Bump?
    4. How Can I Change My Username on The Bump?
    5. How Can I Change My Email Address on The Bump?

  22. All articles →

    1. Delete your Account on The Knot
    2. What is a Wedding Checklist?
    3. What are Local Vendors?
    4. Change your Theme Setting for your Wedding Website
    5. Add your Wedding Party to your Wedding Website

Feedback and Knowledge Base

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