Knowledge Base

← Customer Feedback

  1. Top FAQs →

    1. How do I find a couple on The Knot?
    2. Where is the GuestBook app? Why did it change?
    3. I need to manage my wedding website on the app - what features can I access without going to desktop?
    4. What is The Knot Newlywed Fund? (aka... cash registry?)
    5. Secure RSVP now available - RSVP Easier to Manage

  2. The Knot Newlywed Fund →

    1. How do I set up my Newlywed Fund?
    2. Is The Newlywed Fund Really Free to Create and Use?
    3. Why Is There a Fee?
    4. Why Do My Guests Have to Pay the Fee?
    5. Do I Have to Supply My Social Security Number and Date of Birth?

  3. Planner App →

    1. Where is the GuestBook app?
    2. Why are you combining two apps into one?
    3. Can my fiance also access my app information on their mobile device?
    4. I need to manage my wedding website on the app - what features can I access without going to desktop?
    5. What about my registry information? Will I be able to access this on mobile?

  4. Contact The Knot →

    1. Contact The Knot: Couple Services
    2. Contact The Knot: Vendor Services & Reviews Admin
    3. Contact The Knot: Press, Investor Relations, Sales, Job Applicants
    4. Contact The Knot: The Knot Shop

  5. Wedding Websites →

    1. I can’t edit/access my wedding website
    2. RSVP - easier to manage - top nav button
    3. New Update: Share your Wedding Website
    4. Remove your Wedding Website from Search Engines
    5. Add a PIN Code to secure your Wedding Website

  6. Registry →

    1. Add New Registry to Website
    2. Add existing Registry to my website
    3. What is a Registry Profile?
    4. Remove a Wedding Registry that doesn't belong to you
    5. Why do I have a registry profile?

  7. Guest List Manager →

    1. My Guest List won't import - help!
    2. Importing a Guest List into your dashboard
    3. Set up your Guest List on your Wedding Website
    4. What is the Guest List Manager?
    5. Where can I find my Guest List page?

  8. Membership →

    1. Delete your Account on The Knot
    2. Change your Email Address
    3. Change your Password
    4. What is Membership?
    5. Contact Us: Login/Reset Password Issues

  9. Wedding Checklist →

    1. What is a Wedding Checklist?
    2. Where can I find my Wedding Checklist?
    3. How do I keep track of my budget in the new Checklist?
    4. How do I keep track of my vendors in the new Checklist?
    5. How do I find and save my booked vendor for a vendor-related task in my Checklist?

  10. Budgeter →

    1. Where can I find my Budgeter?

  11. Writing a Vendor Review →

    1. What are The Knot review tips?
    2. Who can post reviews on TheKnot.com?
    3. How do I write a review?
    4. I can’t find a vendor to leave a review. How do I add a business to The Knot?
    5. How do I edit one of my reviews?

  12. Conversations (inbox) on The Knot →

    1. How do I contact a vendor?
    2. Can I unsend a message once it has been sent?
    3. Who can I send messages to?
    4. How do I add an attachment to my message?
    5. How do I reply to message?

  13. Local Vendors & Advertisers →

    1. What are Local Vendors?
    2. Write a Vendor Review
    3. Find Local Vendors Near You
    4. I'm a current advertiser. How can I update my listing?
    5. I have a business and would love to have a listing on TheKnot.com

  14. Real Weddings & Two Bright Lights →

    1. Submit your Photos for Real Weddings
    2. I don't understand the email I received from Two Bright Lights.
    3. Why can't I link to my storefront from Real Weddings?
    4. How can I create a vendor storefront on The Knot?
    5. My vendor name is linking to the wrong storefront.

  15. The Knot Guest Book App →

    1. Why is my app The Knot Guest Book changing? Where did it go?

  16. Favorites & Boards →

    1. What are Inspiration Boards?
    2. What are Favorites?
    3. Where can I find my Favorites?
    4. Add Items to your Favorites
    5. Share your Favorites

  17. HotelPlanner.com →

    1. What is The Knot Hotel Room Blocks powered by HotelPlanner.com?
    2. What's a group hotel booking/hotel room block?
    3. How does payment work for a group booking?
    4. Why do I need to sign a hotel group agreement to book 9+ rooms?
    5. What happens when I submit a rate request?

  18. The Knot Shop →

    1. What is The Knot Shop?
    2. How can I place an order or check on my order at The Knot Shop?

  19. General →

    1. What is The Knot?
    2. What is My Knot Dashboard?
    3. My info in the Couple's Search is not correct / not showing up
    4. Where is The Knot Blog?
    5. What is Advice + Etiquette?

  20. The Bump →

    1. I can't see my baby registries on my Bump app/account. Where did they go?
    2. How Can I Delete My Account on The Bump?
    3. How Can I Change My Due Date on The Bump?
    4. How Can I Change My Username on The Bump?
    5. How Can I Change My Email Address on The Bump?

  21. All articles →

    1. Delete your Account on The Knot
    2. What is The Knot Shop?
    3. Modify or Add Budget Items
    4. What is a Wedding Checklist?
    5. What are Local Vendors?

Feedback and Knowledge Base

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