AdminKeri (Sr. Mgr, Customer Experience, The Knot)

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  1. 406 votes
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    AdminKeri (Sr. Mgr, Customer Experience, The Knot) commented  · 

    Please note that we are aware that many of you are finding the event time(s) on your wedding website are not saving to what you had entered. Some of you are reporting the time is reverting to a.m. (entering 4pm and it saves or shows up as 4am); or the time is reverting to 12am (entering 7pm and it saves/shows as 12am).

    We know this is a true frustration and an issue we are trying to find a solution to urgently. It will help us if you can email our team with a bit of information from your experience so we can narrow down the 'why' behind this bug:

    Email this to help@theknot.com

    Email address you use on your account.
    Do you manage your account with Mobile? iOS or Android?
    Or do you manage your account on Desk/Laptop?
    Which browser brands have you tried using? Chrome? Firefox? Safari? etc.

    What time are you trying to enter? For which event?
    Do you ever see it save on the site as the right time? And then it reverts later?

    Last question. Are you planning your event in the time zone the event will be held in?

    We appreciate your help with this and hope to find a stable solution very soon.

    Take care,
    Customer Experience Team @ TheKnot.com

  2. 329 votes
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    Hi -

    You’ve shared your feedback and we hear you – truly. After conversations with the Product Lead over our wedding website development, we have been assured that this team is working through the possible solutions to adjust and improve the appearance and function of the accommodations/ details tabs on your wedding websites.

    The goal is still to create one specific area to manage your guest accommodations while still having some ability to personalize this feature. With this in mind, the Tech team knows that the biggest ask coming from our Couples is that there should not be any duplicate information appearing on the website under multiple tabs.

    While we will not be rolling this back to how it was before and we know that many of you still frustrated that your site is going to appear a bit different than when you originally published the site, we do want…

    AdminKeri (Sr. Mgr, Customer Experience, The Knot) shared this idea  · 
  3. 9 votes
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    AdminKeri (Sr. Mgr, Customer Experience, The Knot) shared this idea  · 

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